Senior Manager, Solutions
About this role
The Senior Manager, Solutions presents an exceptional opportunity for a results-driven leader to build and sustain operational excellence across Transcarent’s Pharmacy Care and Weight Health solution lines. This role requires a highly resourceful, proactive individual, with excellent communication, project management, and healthcare solutions experience. This leader will drive cross-functional initiatives, standardize operational practices and continuously improve the member and client experience across both solution areas. This role is critical in bridging strategic vision and day-to-day operational execution to advance Transcarent’s mission of transforming how people access and experience care.
What you'll do
Partner with Product, Engineering, Marketing and Clinical teams to execute and continuously improve Pharmacy Care and Weight Health solution initiatives
Identify and champion operational issues across both solution lines, driving root cause analysis, and implementation of scalable process improvements
Program and project manage teams to effectively initiate, plan, execute, and monitor initiatives that drive operational excellence and improve the member experience
Actively communicate with solution sponsors, vendor partners and internal stakeholders to align priorities and ensure execution against key milestones
Develop presentations, reporting and materials that communicate solution performance, operational metrics and strategic recommendations to stakeholders and leadership
Collaborate with cross-functional partners to build scalable operational frameworks, improve process efficiency, and ensure consistent delivery of high-quality workflows and processes
What we're looking for
Bachelor’s degree required; Master’s or higher in healthcare, public health or business-related field preferred
Minimum of 4-6 years of relevant experience in pharmacy industry, or healthcare solution delivery
PMP preferred
Strong business acumen
Excellent communication, leadership, interpersonal, and customer service skills
Able to motivate and empower teams
Comfortable in fast-paced and evolving organizations with a willingness to be flexible and pivot when needed
Excellent at prioritization, scoping, and documentation
As a remote position, the salary range for this role is:
$145,000—$165,000 USD
Who we are
Transcarent is the One Place for Health and Careᵀᴹ, bringing medical, pharmacy, and point solutions together with the WayFindingᵀᴹ experience, the first and only generative AI-powered health and care platform for health consumers. Our WayFinding experience, paired with transparent and consumer-driven pharmacy care, 2nd.MD expert medical opinions, and virtual primary care, works seamlessly with comprehensive Care Experiences – Cancer Care, Surgery Care, and Weight Health – to support people with all of their health needs, simple or serious. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members. For more information, visit transcarent.com, and follow us on LinkedIn.
At Transcarent, our values guide everything we do:
People First: We prioritize our Members, clients, and each other in every decision
Care: Every decision starts with improving health and care for our Members
Resilience: We push boundaries and take the uncharted path to change an industry
Results: We take ownership, solve with speed, and deliver for our people and each other
Humble and Human: We lead with humility, bring fun to tough moments, and go further together
Total Rewards
Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.
Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.
Our benefits and perks programs include, but are not limited to:
Competitive medical, dental, and vision coverage
Competitive 401(k) Plan with a generous company match
Flexible Time Off/Paid Time Off, 13 paid holidays
Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
Mental Health and Wellness benefits
Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!
Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.
The Senior Manager, Solutions presents an exceptional opportunity for a results-driven leader to build and sustain operational excellence across Transcarent’s Pharmacy Care and Weight Health solution lines. This role requires a highly resourceful, proactive individual, with excellent communication, project management, and healthcare solutions experience. This leader will drive cross-functional initiatives, standardize operational practices and continuously improve the member and client experience across both solution areas. This role is critical in bridging strategic vision and day-to-day operational execution to advance Transcarent’s mission of transforming how people access and experience care.
What you'll do
Partner with Product, Engineering, Marketing and Clinical teams to execute and continuously improve Pharmacy Care and Weight Health solution initiatives
Identify and champion operational issues across both solution lines, driving root cause analysis, and implementation of scalable process improvements
Program and project manage teams to effectively initiate, plan, execute, and monitor initiatives that drive operational excellence and improve the member experience
Actively communicate with solution sponsors, vendor partners and internal stakeholders to align priorities and ensure execution against key milestones
Develop presentations, reporting and materials that communicate solution performance, operational metrics and strategic recommendations to stakeholders and leadership
Collaborate with cross-functional partners to build scalable operational frameworks, improve process efficiency, and ensure consistent delivery of high-quality workflows and processes
What we're looking for
Bachelor’s degree required; Master’s or higher in healthcare, public health or business-related field preferred
Minimum of 4-6 years of relevant experience in pharmacy industry, or healthcare solution delivery
PMP preferred
Strong business acumen
Excellent communication, leadership, interpersonal, and customer service skills
Able to motivate and empower teams
Comfortable in fast-paced and evolving organizations with a willingness to be flexible and pivot when needed
Excellent at prioritization, scoping, and documentation
As a remote position, the salary range for this role is:
$145,000—$165,000 USD
Who we are
Transcarent is the One Place for Health and Careᵀᴹ, bringing medical, pharmacy, and point solutions together with the WayFindingᵀᴹ experience, the first and only generative AI-powered health and care platform for health consumers. Our WayFinding experience, paired with transparent and consumer-driven pharmacy care, 2nd.MD expert medical opinions, and virtual primary care, works seamlessly with comprehensive Care Experiences – Cancer Care, Surgery Care, and Weight Health – to support people with all of their health needs, simple or serious. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members. For more information, visit transcarent.com, and follow us on LinkedIn.
At Transcarent, our values guide everything we do:
People First: We prioritize our Members, clients, and each other in every decision
Care: Every decision starts with improving health and care for our Members
Resilience: We push boundaries and take the uncharted path to change an industry
Results: We take ownership, solve with speed, and deliver for our people and each other
Humble and Human: We lead with humility, bring fun to tough moments, and go further together
Total Rewards
Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.
Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.
Our benefits and perks programs include, but are not limited to:
Competitive medical, dental, and vision coverage
Competitive 401(k) Plan with a generous company match
Flexible Time Off/Paid Time Off, 13 paid holidays
Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
Mental Health and Wellness benefits
Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!
Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.