Senior Manager of User Experience Research, Experience Architectures
About the position The Senior Manager of User Experience Research at Verizon is responsible for leading research initiatives that inform experience architectures, ensuring that user insights drive the design and development of products and services. This role involves collaboration with various teams to enhance user-centric solutions and align project priorities with broader organizational goals. Responsibilities • Championing user-centric solutions based on research findings, influencing stakeholders across different organizations. • Aligning project priorities with broader goals, managing resources, and identifying areas to expand the scope. • Utilizing research insights to enhance experience architectures. • Blueprinting and mapping how people experience the ecosystem of Verizon products and services with insights and frameworks. • Mapping customer activities to drive more customer-centric ways of working. • Leading strategic discussions by synthesizing user, product, service, and business needs research. Requirements • Bachelor's degree or four or more years of work experience. • Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training. • Extensive experience leading insight work in an applied research setting. • Experience conducting and planning foundational qualitative research, one-on-one interviews, usability tests, panels, and remote testing environments. • Experience presenting insights in a compelling narrative and establishing rapport with Senior Leadership as a Consumer Champion. Nice-to-haves • A graduate degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or a related field. • Five or more years of experience managing projects, and working in a large, matrixed organization. • Experience providing insights to inform digital engagement (website, apps, api's). • Experience conducting insight work for retail environments and in-person services. • Experience leveraging secondary data, trends and learnings to set the context for the team. • Experience with service design blueprinting, journey mapping and JTBD. • Ability to work effectively in an agile context. • Experience coaching and advising multiple teams, simultaneously, to push the strategic quality of their insights. Benefits • Health and wellness benefits • Short term incentives • 401(k) Savings Plan • Stock incentive programs • Paid time off • Parental leave • Adoption assistance • Tuition assistance • Other incentives Apply tot his job