Senior Manager, New Customer Acquisition, Sales Team

Job Description: • Lead Upshop’s team of Account Executives responsible for acquiring new customers across grocery, non-grocery retail, and convenience retail. • Drive new logo growth by developing sales talent, enabling consistent execution, and accelerating Upshop’s penetration into adjacent market segments. • Serve as a hands-on coach focused on skill development, deal strategy, territory planning, and continuous performance improvement. • Develop a diverse team of Account Executives by recognizing individual strengths and selling styles while reinforcing consistent, structured sales practices. • Build a culture of accountability, learning, inclusion, and high achievement through structured operating rhythms, feedback, and individualized development plans. • Use AI-driven tools and insights to support coaching conversations, improve activity quality, and drive efficiency across the team. • Build a sustainable and predictable pipeline engine for new customer acquisition. • Partner with marketing to align demand generation, campaigns, and messaging to segment needs and market opportunities. Requirements: • 7–10+ years of B2B SaaS sales experience, including 3+ years managing sales teams. • Demonstrated success building sustainable, predictable pipelines in new or emerging markets. • Experience using AI or analytics tools to evaluate activity patterns, improve focus, and enhance coaching effectiveness. • Proven ability to lead diverse sales teams, leveraging individual strengths while maintaining alignment to a unified methodology. • Strong experience selling into multi-unit retail organizations—grocery or convenience strongly preferred. • Ability to coach and support Account Executives through complex, multi-stakeholder enterprise sales cycles. • Strong analytical capabilities with proficiency in forecasting, pipeline management, and data-driven decision-making. • Excellent communication, executive presence, and cross-functional collaboration skills. • Ability to thrive in a fast-paced, high-growth environment. Benefits: • Competitive compensation with performance-based incentives • Comprehensive benefits package • A collaborative, mission-driven culture • The opportunity to shape the next phase of growth for a category-leading retail SaaS platform Apply tot his job