Senior Manager-Digital Product Management
About the position
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
We are seeking a Senior Manager to join our Customer Communications Capabilities team, leading the evolution of Dynamic Email experiences. Dynamic Email enables highly personalized, data-driven content that adapts to customers in real time—creating advanced, individualized experiences that deepen engagement and inspire action.
In this role, you will collaborate with product partners, technology teams, and business stakeholders across different geographies to shape the product vision and deliver cutting edge features for Dynamic Email . Beyond product management, you will influence long-term experience strategy, guide transformation initiatives, and own key aspects of risk management across the platform.
Responsibilities
• Envision, create and manage a strategically prioritized product roadmap
• Partner with marketing, design, analytics and cross-funcational teams to gather holistic requirements and shape product strategy
• Lead product development with engineering scrum team, define clear priorities and driving agile ceremonies and documentation
• Partner with design and research partners to build experiences that are grounded in customer insights
• Create product performance measurement framework, define KPIs, and track outcomes to inform future enhancements
• Maintain a deep understanding of the competitive landscape and industry trends, proactively identifying opportunities for customer research and UX/UI innovation in partnership with Enterprise Design and Research
Requirements
• 8+ years’ experience in product development environment
• Proven track record of shaping the product vision, strategy and delivering impactful digital capabilities
• Ability to navigate complex technological ecosytstems with advanced problem-solving skills
• Highly collaborative team player, with strong communication skills and the ability to influence and inspire partners
• Thought leader with experience in managing senior leaders
Nice-to-haves
• Subject matter expertise in email coding and data driven content
• Experience leveraging data, AI, UI and UX skills to drive product strategy and tech development
Benefits
• Competitive base salaries
• Bonus incentives
• 6%25 Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
Apply Now
Apply Now
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
We are seeking a Senior Manager to join our Customer Communications Capabilities team, leading the evolution of Dynamic Email experiences. Dynamic Email enables highly personalized, data-driven content that adapts to customers in real time—creating advanced, individualized experiences that deepen engagement and inspire action.
In this role, you will collaborate with product partners, technology teams, and business stakeholders across different geographies to shape the product vision and deliver cutting edge features for Dynamic Email . Beyond product management, you will influence long-term experience strategy, guide transformation initiatives, and own key aspects of risk management across the platform.
Responsibilities
• Envision, create and manage a strategically prioritized product roadmap
• Partner with marketing, design, analytics and cross-funcational teams to gather holistic requirements and shape product strategy
• Lead product development with engineering scrum team, define clear priorities and driving agile ceremonies and documentation
• Partner with design and research partners to build experiences that are grounded in customer insights
• Create product performance measurement framework, define KPIs, and track outcomes to inform future enhancements
• Maintain a deep understanding of the competitive landscape and industry trends, proactively identifying opportunities for customer research and UX/UI innovation in partnership with Enterprise Design and Research
Requirements
• 8+ years’ experience in product development environment
• Proven track record of shaping the product vision, strategy and delivering impactful digital capabilities
• Ability to navigate complex technological ecosytstems with advanced problem-solving skills
• Highly collaborative team player, with strong communication skills and the ability to influence and inspire partners
• Thought leader with experience in managing senior leaders
Nice-to-haves
• Subject matter expertise in email coding and data driven content
• Experience leveraging data, AI, UI and UX skills to drive product strategy and tech development
Benefits
• Competitive base salaries
• Bonus incentives
• 6%25 Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
Apply Now
Apply Now