Senior Manager-Digital Product Management
About the position At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Joining as a senior digital product manager at American Express is, at its heart, about making a positive difference in people’s lives by improving the products and journeys we offer, in more than 10 countries. Imagine for a minute that you see an advertisement for an American Express card that excites you. You click on the ad, check out the benefits and decide to apply. You fill out the information about yourself in the application form, take a selfie or a video, upload a photo of your passport and recent bank statement and click submit. Seconds later you’re approved. The card is instantly available on your phone to use and start earning rewards, getting a free Uber or Deliveroo, or getting you access to restaurants and great travel experiences. This is the kind of experience you’ll be working towards as part of our team - owning part of the application/onboarding journey. You’ll help reduce the friction for people to apply for a card while ensuring we meet the complex set of regulatory standards in each country to protect against fraud and other criminal activity. Responsibilities • Understanding and representing user needs, both customers and internal teams • Collaborating with local market teams to stay on top of market developments and the competition • Analyzing data for insights into customer usage and behaviour to drive the product strategy and roadmap • Prioritizing product features and capabilities • Partnering with engineering and design functions throughout the product lifecycle from ideation to delivery and ongoing iteration • Overseeing the delivery of product roadmap in collaboration with go-to-market, engineering and design functions, often coordinating with other delivery teams • Lead and coach a small team of 1 to 2 product owners responsible for the product delivery Requirements • 5+ years’ experience of product management shipping features that delight customers and users. If you’re passionate about technology improving lives and have go-to-market or other highly relevant experiences and looking for a career change we’re happy to consider your application. • Excellent written & verbal communication skills. You’re able to articulate the reasons behind your work and bring others along with you. The skills stretch from writing customer journey narratives and mocking up wireframes to share with engineers to inspiring go to market teams with our strategy and roadmap. • Strong collaboration & relationship skills – we are a relationship-oriented company, that values diverse perspectives. You will be the evangelist for the strategy and roadmap but won’t be successful without bringing others along with you. Your ability to listen deeply, contextualise your insights are essential to achieving the best outcomes. • Interdisciplinary experience. In addition to the standard product functions of design and engineering, you have experience working with analytics, business development, communications/PR, marketing, and third-party distribution partners. • The spirit of an entrepreneur with an ability to contribute to product design, project management and technical ideas. Your job doesn't end with your job description. • Ability to thrive in a fast-paced environment, with competing resources and priorities, through the product life cycle from planning and development, through launch Benefits • Competitive base salaries • Bonus incentives • 6%25 Company Match on retirement savings plan • Free financial coaching and financial well-being support • Comprehensive medical, dental, vision, life insurance, and disability benefits • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) • Free and confidential counseling support through our Healthy Minds program • Career development and training opportunities