Senior Manager - Digital Analytics and Customer Insights for Strategic Business Growth and Development

Introduction to arenaflex At arenaflex, we believe that with the right support, individuals and businesses can achieve remarkable progress. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. Our mission is to provide the world's best customer experience every day, upholding our company values and powerful backing promise with integrity and inclusivity. We strive to create a work environment where everyone feels seen, heard, and valued, and where everyone has the opportunity to grow and develop their careers. About the Global Digital Customer Experience Organization The Global Digital Customer Experience (DCX) organization is a key area of focus for growth within arenaflex, with significant investment in transforming and optimizing our digital proposition and capabilities. Our digital customer experience is critical to driving direct revenue, cost savings, and overall customer engagement, loyalty, and satisfaction. As a strategic focus area, we are committed to delivering exceptional customer experiences through our digital channels, and we are looking for talented individuals to join our team and help us achieve our goals. Job Overview We are seeking a highly skilled and experienced Senior Manager to lead our Digital Analytics and Customer Insights team. As a Senior Manager, you will play a critical role in shaping the continued strategy for our Digital Customer Experience team by analyzing customer engagement and measuring performance through digital analytics tools such as Adobe Analytics. You will also report on customer insights drawn from extensive UX research, competitive analysis, and customer satisfaction survey analysis. Your expertise will help us drive strategic initiatives, improve the customer journey, and inform business decisions with data-driven insights. Key Responsibilities Drive improvements in the customer journey by gathering and analyzing customer feedback and website/marketing metrics, and share key learnings with cross-functional teams and senior leadership. Manage and optimize the use of onsite analytics tools, primarily Adobe Analytics. Define and direct the website's test and learn strategy, focusing on A/B testing to evaluate the performance of new features and functionality. Play an ongoing role as the point-person for ad hoc business analysis, including evaluating continuous enhancements, measuring the impact of marketing campaigns, and interpreting customer sentiment. Create impactful reports, dashboards, and decks, and confidently communicate/present to audiences at all levels of the business. Lead two full-time direct reports, one focused on digital analytics and the other on gathering customer insights through internal/external qualitative and quantitative research. Required Qualifications and Qualities To succeed in this role, you must have a well-developed analytical skill set and excellent problem-solving skills, with proficiency in Excel. Experience with Adobe Analytics is strongly preferred. You should be able to manage and prioritize multiple activities, workloads, and objectives, and develop and maintain collaborative relationships with product, marketing, and technology partners. A proven track record of driving results in a fast-paced, multi-dimensional environment, effective interpersonal, communication, and presentation skills are also essential. Essential Skills and Competencies Strong analytical and problem-solving skills, with the ability to drive data analytics and develop insights. Excellent communication and presentation skills, with the ability to confidently communicate complex ideas to various audiences. Strong leadership and management skills, with the ability to lead and develop a team of direct reports. Ability to work proactively and independently, with a high level of comfort driving data analytics and developing analysis for the team. Strong collaboration and relationship-building skills, with the ability to work effectively with cross-functional teams and stakeholders. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to helping our colleagues grow and develop their careers. As a Senior Manager, you will have access to a range of career development opportunities, including training programs, mentorship, and networking events. You will also have the opportunity to work on high-impact projects, develop new skills, and take on new challenges. Our culture is built on a foundation of continuous learning, and we encourage our colleagues to pursue their interests and passions, both personally and professionally. Work Environment and Company Culture At arenaflex, we prioritize our colleagues' well-being and offer a range of benefits and programs to support their physical, financial, and mental health. Our work environment is dynamic and inclusive, with a focus on collaboration, innovation, and creativity. We offer flexible working arrangements, including hybrid, onsite, or virtual options, depending on role and business needs. Our colleagues are our greatest asset, and we are committed to creating a work environment that is supportive, inclusive, and empowering. Compensation, Perks, and Benefits We offer a competitive salary range of $90,000 to $165,000 annually, plus bonus and benefits. Our benefits package includes comprehensive medical, dental, vision, life insurance, and disability benefits, as well as a 6% company match on retirement savings plans. We also offer flexible working arrangements, paid parental leave, and access to global on-site wellness centers and counseling support. Our colleagues are our greatest asset, and we are committed to rewarding and recognizing their contributions to our success. Conclusion If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Senior Manager at arenaflex, you will have the opportunity to make a real impact on our business, develop your skills and expertise, and be part of a dynamic and inclusive team. Don't miss out on this chance to join our team and help us shape the future of digital customer experience. Apply now and take the first step towards an exciting and rewarding career with arenaflex. Apply for this job