**Senior Manager, Customer Intelligence & Automation – Build the Future of Customer Success at blithequark**

Are you a seasoned leader with a passion for customer success and a knack for building innovative solutions? Do you thrive in fast-paced environments where no two days are the same? Look no further than blithequark, the pioneering company behind the revolutionary Live + AI platform. As a Senior Manager, Customer Intelligence & Automation, you'll have the unique opportunity to shape the future of customer success and drive long-term value for our customers. **About blithequark** At blithequark, we're redefining the learning landscape by harnessing the power of generative AI and real-time human expertise. Our Live + AI platform is setting a new standard for measurable academic impact at a global scale. We're not just building a product – we're creating a movement. And we're looking for talented individuals like you to join our mission. **Competitive Advantage** At blithequark, we compete on a different level. We're an AI-native company, where everyone builds and ships with generative AI. We move at founder speed, prototype in hours, and measure in real user outcomes. Our ideas rise or fall on merit and results, with no committees, no politics, and no cap on upside. You'll have full-stack ownership, accountability, and the freedom to design, build, and run what you ship. And, of course, you'll be rewarded for your contributions, with pay rising with impact, not years. **Responsibilities** As a Senior Manager, Customer Intelligence & Automation, you'll be responsible for building and owning the Customer Intelligence and Proactive Support strategy and operating model from scratch. This includes designing the customer health score framework and playbooks for risk-based outreach. You'll monitor customer usage, engagement, and support data to proactively identify at-risk accounts and intervene before cancellation decisions are made. You'll establish scalable processes for onboarding, success planning, and lifecycle communications that drive adoption and satisfaction. **Key Responsibilities:** * Build and own the Customer Intelligence and Proactive Support strategy and operating model from scratch * Design the customer health score framework and playbooks for risk-based outreach * Monitor customer usage, engagement, and support data to proactively identify at-risk accounts and intervene before cancellation decisions are made * Establish scalable processes for onboarding, success planning, and lifecycle communications that drive adoption and satisfaction * Serve as the voice of the customer by identifying recurring themes, product friction points, and service gaps, and presenting insights cross-functionally to drive improvements * Collaborate cross-functionally with support, product, engineering, marketing, and sales to align on customer retention goals and deliver a seamless experience * Use data to continuously refine and improve the customer health score to ensure it accurately reflects satisfaction and churn risk * Define and track KPIs that measure customer health, retention, and engagement, sharing progress and insights with leadership * In the long term, recruit, coach, and manage a high-performing Customer Success team to scale impact across our customer base **Qualifications** To succeed in this role, you'll need: * 5+ years of experience in customer success, customer retention, customer journey optimization, or churn analysis/risk management, preferably in tech, SaaS, or education * Experience building or optimizing a customer health score or proactive retention system * Demonstrated ability to lead through influence, especially in cross-functional environments * Strong analytical mindset with experience using data to shape strategy and measure impact * Excellent communicator and project manager, comfortable presenting to leadership and driving alignment across teams * Experience in a high-growth or startup environment with a bias for action * Experience with AI-native tools that enhance productivity and speed (Cursor, Make.com, Supabase, Netlify, Claude Code, n8n, Firecrawl, ChatGPT, Grok, Bolt, Vercel, etc.) preferred * Intellectual curiosity and the desire to teach yourself AI-native tools required * Excited by the opportunity to build something from the ground up and grow into a leadership role **Benefits** At blithequark, we reward performance and initiative with a range of benefits, including: * Competitive Compensation & Advancement: Market-leading salary paired with clear promotion pathways and equity (RSUs) – become an owner in our success * Retirement Made Simple: 401(k) plan with company match and immediate vesting * A Remote-First Culture: We embrace flexibility across time zones and working styles to attract top talent and meet learners where they are * Flexible Time Off: Recharge on your terms, ensuring maximum productivity * Continuous Learning: Access an all-inclusive learning membership for you and your household, including 1:1 tutoring hours, unlimited on-demand classes, and our full suite of learning products and services * Supercharge with AI: Leverage cutting-edge AI tools to accelerate your workflow * You’re Covered: Medical, dental, vision, life, STD & LTD plans plus strong maternity, paternity, and adoption leaves – numerous options for you and your family **The Bottom Line** If you're driven by impact, energized by ownership, and excited to help shape what's next, you'll thrive here. We move fast, think big, and reward those who deliver. This isn't a traditional corporate environment – it's a place to do the most meaningful work of your career. Ready to join the revolution? Apply now to become a Senior Manager, Customer Intelligence & Automation at blithequark. ** Why Join blithequark? ** * **Be part of a pioneering company** that's redefining the learning landscape with generative AI and real-time human expertise. * **Work with a talented team** of innovators, entrepreneurs, and experts who are passionate about making a difference. * **Enjoy a dynamic and fast-paced environment** where no two days are the same. * **Take ownership of your work** and have the freedom to design, build, and run what you ship. * **Be rewarded for your contributions** with pay rising with impact, not years. * **Enjoy a range of benefits** that support your well-being, growth, and success. ** What We Offer ** * **Competitive compensation** and benefits package * **Opportunities for growth and advancement** in a rapidly evolving industry * **A dynamic and supportive work environment** that encourages collaboration and innovation * **Access to cutting-edge AI tools** and technologies * **A comprehensive benefits package** that includes medical, dental, vision, life, STD & LTD plans, and more * **Flexible time off** and remote work options * **Professional development opportunities** to help you grow and succeed in your career ** How to Apply ** If you're a motivated and experienced leader who is passionate about customer success and innovation, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can contribute to our mission to revolutionize learning with generative AI. Apply for this job