**Senior Manager - Customer IAM Operations at blithequark**

Are you ready to embark on an exciting journey with a global leader in the aviation industry? Do you have a passion for cybersecurity and a knack for leading high-performing teams? Look no further! blithequark, a pioneering airline that's revolutionizing the way people travel, is seeking a seasoned Senior Manager - Customer Identity and Access Management (IAM) Operations to join our Cybersecurity and Digital Risk (CDR) team. **About blithequark** At blithequark, we're on a mission to become the best airline in the history of aviation. We're committed to providing exceptional customer experiences, while also ensuring the safety and security of our customers' and employees' information. Our CDR team is at the forefront of this mission, working tirelessly to embed cybersecurity into the DNA of our organization. As a member of this team, you'll have the opportunity to make a real impact on the future of aviation. **About the Role** As a Senior Manager - Customer IAM Operations, you'll be responsible for the operational aspects of our CIAM program platforms, ensuring seamless, secure, and effective management of customer identity services. This role is critical to maintaining the integrity and availability of our CIAM processes and technology, particularly focusing on incident, change, and problem management in accordance with ITIL frameworks. You'll provide oversight of our Operational Support team for the program platforms and lead by example, developing and implementing strategies to improve operational aspects of the program. **Key Responsibilities:** * Contribute to the Identity and Access Management (IAM) vision and roadmap * Operational Leadership for CIAM, including developing and implementing strategies to improve operational aspects of the program * Lead and mentor a team of operations specialists and engineers, including managing vendor relationships with Managed Service Providers (MSP) to ensure contractual obligations are met * Partner engagement and effective communication with other CIAM leaders, IT teams, and business units to ensure operational integration meets program objectives * Act as the primary operations contact for CIAM, providing updates and communications to partners at all levels * Establish and supervise key performance indicators (KPIs) for operational efficiency, incident management effectiveness, and alignment to United's customer identity standard * Report on these metrics to provide clarity and drive improvements across CIAM operations **What You'll Need to Succeed** * Bachelor's degree in Science, Technology, Engineering, or Science (STEM) * 9+ years of experience in a STEM field, including at least 5 years in Identity and Access Management technologies, processes, and capabilities, and at least 5 years of operational leadership experience leading delivery and incident management teams/people * ITIL Process experience, particularly with incident, problem, and change management * Deep understanding of IAM technologies, controls, and best practices, including adaptive authentication, PKI, and passwordless technologies * Solid understanding of IAM principles in a cloud-first environment * Understanding of PCI, SOX, EU-GDPR regulations, and IAM * Ability to influence technology teams to deliver a frictionless employee identity experience * Experience influencing teams and partners without direct authority over them * Coached individuals and leaders at multiple levels, demonstrating tangible results * Established relationships with partners across all levels and departments * Superb communication skills at all levels of the organization * Must be legally authorized to work in the United States for any employer without sponsorship * Successful completion of an interview required to meet job qualification * Reliable, punctual attendance is an essential function of the position **What Will Help You Stand Out** * Cybersecurity, Risk Management, Computer Science, or Information Management experience * ITIL Certification, particularly ITIL Expert or Master * Remote work experience **What We Offer** * Competitive salary range: $126,225 - $185,130 * Opportunity to work with a global leader in the aviation industry * Collaborative and dynamic work environment * Comprehensive benefits package, including parental leave, 401(k), and space-available travel * Professional development opportunities and career growth * Recognition and rewards for outstanding performance **Why blithequark?** * We're a company that values diversity, equity, and inclusion, and we're committed to creating a workplace where everyone feels welcome and valued. * We're a leader in the aviation industry, and we're passionate about making a positive impact on the world. * We offer a comprehensive benefits package and competitive salary range to support your career growth and well-being. * We're committed to providing ongoing training and development opportunities to help you succeed in your role. **How to Apply** If you're a motivated and experienced professional with a passion for cybersecurity and leadership, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer. We recruit, employ, train, compensate, and promote regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation. Apply for this job