**Senior Manager, Customer Analytics – Driving Business Growth through Data-Driven Insights at arenaflex**

Are you a seasoned analytics professional with a passion for driving business growth through data-driven insights? Do you thrive in a fast-paced, dynamic environment where you can leverage your expertise to inform product decisions and elevate the customer experience? If so, we invite you to join arenaflex as a Senior Manager, Customer Analytics, where you will play a critical role in shaping the future of our organization. **About arenaflex** arenaflex is a leading global marketing and media company that helps businesses navigate the ever-changing landscape of consumer behavior and technological innovation. With a rich history of innovation and a commitment to delivering exceptional results, arenaflex has established itself as a trusted partner for businesses seeking to drive growth, improve customer engagement, and stay ahead of the competition. **The Role** As a Senior Manager, Customer Analytics, you will be responsible for leading and managing customer analysis deep dives, executing strategies outlined by senior leadership, and managing day-to-day communication with clients. You will be a key member of the Product team, partnering with UX, Engineering, and Business stakeholders to define metrics, build intuitive dashboards, and uncover opportunities that accelerate product innovation. **Key Responsibilities** * Define, influence, and maintain core product KPIs that inform feature adoption, user engagement, retention, and business value * Conduct deep-dive analyses on product performance, user behavior, funnel conversion, and feature usage * Deliver product opportunity and prioritization recommendations through data synthesis and scenario modeling * Analyze results from A/B and multivariate tests to evaluate product experiments and performance impact * Build and maintain self-serve dashboards in Power BI or Tableau to support product team transparency and decision-making * Communicate complex findings via visual storytelling, presentations, and concise executive summaries * Support data definition, documentation, and alignment across product and engineering partners * Collaborate with engineers to validate data pipelines, understand model outputs, and improve data integrity * Partner with UX and PMs to triangulate quant + qual data for experience and journey optimization * Contribute to a growing data culture and support implementation of best practices in analytics methodology and governance **Required Qualifications** * 5+ years in data, product, or business analytics roles with measurable impact on digital product performance * Proficiency in SQL and Python for querying, analysis, and automation * Strong skills in Power BI, Tableau, or similar tools for dashboard creation and reporting * Deep experience conducting behavioral, product, and retention analysis using large-scale data * Excellent communication and data storytelling skills, with experience presenting to product and executive stakeholders * Experience defining metrics, synthesizing data sources, and delivering insight in agile, cross-functional teams **Preferred Qualifications** * Experience in enterprise SaaS, B2B, digital commerce, or life sciences environments * Familiarity with experimentation platforms (e.g., Adobe Target, Optimizely, Google Optimize) * Knowledge of statistical methods, A/B testing, or causal inference * Exposure to data governance, metadata management, and compliance frameworks (e.g., GDPR, 21 CFR Part 11) **Top Outcomes (6–12 Months)** * Deliver a complete set of KPI dashboards across key product areas * Develop and operationalize product opportunity and prioritization models * Build a scalable analytics framework that supports experimentation, decision-making, and roadmap validation **Tools & Technologies** * SQL, Python * Power BI, Tableau * Excel, PowerPoint * Jupyter, Git, Confluence * Amplitude, Mixpanel, Adobe Analytics (nice to have) **Compensation and Benefits** The annual salary range for this position is $113,000-$182,850. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Benefits available with this position include: * Medical, vision, and dental insurance * Life insurance * Short-term and long-term disability insurance * 401k * Flexible paid time off * At least 15 paid holidays per year * Paid sick and safe leave * Paid parental leave **About arenaflex Culture** arenaflex is committed to fostering a culture of innovation, collaboration, and inclusivity. We believe that diversity and individuality are key drivers of creativity and success, and we strive to create an environment where everyone feels valued, respected, and empowered to contribute their best work. **How to Apply** If you are a motivated and experienced analytics professional looking to join a dynamic and innovative organization, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer. We are committed to providing a fair and inclusive workplace where everyone has the opportunity to succeed. We do not discriminate on the basis of race, color, national origin, sex, sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. **Accommodations** If you require an accommodation during the application or hiring process due to a disability or for religious reasons, please contact us at [email protected]. We are committed to providing reasonable accommodations to ensure equal access to employment opportunities. Apply for this job