Senior Manager, Clinical Operations - Clinical Excellence
Senior Manager, Clinical Operations - Operational Excellence @ Midi Health
We are seeking a Senior Manager, Clinical Operations – Process Improvement & Operational Excellence to drive meaningful improvements across clinical operations workflows, systems, and experiences. This role operates at the intersection of operations, data, and product. You will partner closely with the Practice Administrator to operationalize defined strategic priorities, translating them into scalable processes, identifying inefficiencies, and executing initiatives that improve patient experience, clinical support (Medical Assistants/back-office) workflows, and clinician experience. This role will focus on improving clinical support and back-office workflows, where operational complexity, manual work, and inefficiencies have the greatest impact on scalability, staff experience, and overall performance. This is a senior individual contributor role. You will not manage people or set a strategy. Instead, you will serve as a structured executor and operational problem-solver, owning execution within prioritized areas and driving measurable impact.
This job is “HOT”:
As we scale, improving patient and clinician experience requires more than additional staffing. Successful scaling requires intentional process design, operational rigor, and alignment with technology.
This role ensures:
Strategic priorities are effectively operationalized
Workflows are efficient, scalable, and sustainable
Improvements are measurable and repeatable
Business impact:
Operationalize Strategic Priorities
Partner with the Practice Administrator to understand team and organizational priorities
Translate defined priorities into structured workflows, processes, and execution plans
Break down ambiguous problems into clear, actionable steps
Process Improvement & Optimization
Evaluate workflows within prioritized areas to identify:
Inefficiencies
Failure points
Manual or redundant work
Unclear ownership
Redesign processes to improve:
Patient experience (e.g., transparency, access, communication)
Clinical support and back-office workflows (e.g., MA workflows, inbox management, task routing, reduced manual work)
Clinician experience (e.g., reduced friction, clearer workflows)
Operational efficiency
Focus on areas where operational complexity and manual effort create the greatest impact on scalability, staff experience, and consistency of execution
Execute defined improvements and ensure adoption across teams
Cross-Functional Execution
Partner with:
Practice Manager
Clinical Operations Specialists
Practice Administration Workforce Management team
Patient Support & Experience
Product team
Translate defined operational challenges into:
Process improvements
Workflow changes
Product requirements
Data Analysis & Impact Measurement
Analyze operational data to:
Identify trends and improvement opportunities
Support business cases
Measure the impact of the change
Define success metrics for each defined initiative, including:
Baseline performance
Expected outcomes
Post-implementation results
Present clear, actionable insights to leadership
Initiative Execution
Lead execution of prioritized initiatives from scoping through implementation
Ensure alignment with defined team and organizational priorities
Monitor performance and iterate as needed
Drive sustainable adoption of improvements
Continuous Improvement
Identify recurring patterns that indicate:
Process gaps
Workflow inefficiencies
Tooling limitations
Recommend improvements aligned with strategic priorities
Contribute to a culture of operational excellence
Operating Model & Expectations
Work is prioritized and aligned through quarterly planning led by the Practice Administrator
All initiatives must have:
Clearly defined goals
Measurable success metrics
Baseline vs post-implementation comparison
Identified stakeholders
This role is responsible for:
Structuring and executing within defined priorities
Surfacing insights and recommendations
This role is not responsible for setting team or organizational strategy
Ad hoc requests are evaluated against priorities and may be deferred Practice Administrator (direct manager)
What Success Looks Like:
Strategic priorities are translated into effective execution
Measurable improvements in patient and clinician experience
Processes become more efficient, scalable, and reliable
Strong alignment between operations and product
Fewer recurring operational issues
What you will need to succeed:
5–8+ years in healthcare operations, clinical operations, or similar
Experience in process improvement or operational optimization
Strong problem-solving and structured thinking
Advanced Google Sheets proficiency
Experience with EMRs (Athena preferred)
Familiarity with BI tools (QuickSight, Tableau, Power BI)
Strong communication and stakeholder management
Telehealth or high-growth healthcare experience (preferred)
Experience working closely with Product/Engineering teams (preferred)
Familiarity with Lean / process improvement methodologies (preferred)
What we offer: ✨
The compensation range for this role is $130,000-150,000 annually.
Desirable benefits package, including:
Health, dental and vision
Paid holidays
Flexible time off
✨ Why Join Us?
We’re on a mission to transform care for women in midlife. If you’re excited to help us build a best-in-class team while working with smart, purpose-driven people, we’d love to talk.
Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at [email protected].
Midi Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Please find our CCPA Privacy Notice for California Candidates here.
#LI-DS1At this time, Midi is unable to provide visa sponsorship. All Candidates must be authorized to work in the United States without current or future sponsorship needs.
Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at [email protected].
Midi Health is an Equal Opportunity Employer. We are committed to pay equity and ensure that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Our compensation philosophy is based on fair, objective criteria and the impact of the role, regardless of an applicant’s salary history.
Please find our CCPA Privacy Notice for California Candidates here.
Apply Now
We are seeking a Senior Manager, Clinical Operations – Process Improvement & Operational Excellence to drive meaningful improvements across clinical operations workflows, systems, and experiences. This role operates at the intersection of operations, data, and product. You will partner closely with the Practice Administrator to operationalize defined strategic priorities, translating them into scalable processes, identifying inefficiencies, and executing initiatives that improve patient experience, clinical support (Medical Assistants/back-office) workflows, and clinician experience. This role will focus on improving clinical support and back-office workflows, where operational complexity, manual work, and inefficiencies have the greatest impact on scalability, staff experience, and overall performance. This is a senior individual contributor role. You will not manage people or set a strategy. Instead, you will serve as a structured executor and operational problem-solver, owning execution within prioritized areas and driving measurable impact.
This job is “HOT”:
As we scale, improving patient and clinician experience requires more than additional staffing. Successful scaling requires intentional process design, operational rigor, and alignment with technology.
This role ensures:
Strategic priorities are effectively operationalized
Workflows are efficient, scalable, and sustainable
Improvements are measurable and repeatable
Business impact:
Operationalize Strategic Priorities
Partner with the Practice Administrator to understand team and organizational priorities
Translate defined priorities into structured workflows, processes, and execution plans
Break down ambiguous problems into clear, actionable steps
Process Improvement & Optimization
Evaluate workflows within prioritized areas to identify:
Inefficiencies
Failure points
Manual or redundant work
Unclear ownership
Redesign processes to improve:
Patient experience (e.g., transparency, access, communication)
Clinical support and back-office workflows (e.g., MA workflows, inbox management, task routing, reduced manual work)
Clinician experience (e.g., reduced friction, clearer workflows)
Operational efficiency
Focus on areas where operational complexity and manual effort create the greatest impact on scalability, staff experience, and consistency of execution
Execute defined improvements and ensure adoption across teams
Cross-Functional Execution
Partner with:
Practice Manager
Clinical Operations Specialists
Practice Administration Workforce Management team
Patient Support & Experience
Product team
Translate defined operational challenges into:
Process improvements
Workflow changes
Product requirements
Data Analysis & Impact Measurement
Analyze operational data to:
Identify trends and improvement opportunities
Support business cases
Measure the impact of the change
Define success metrics for each defined initiative, including:
Baseline performance
Expected outcomes
Post-implementation results
Present clear, actionable insights to leadership
Initiative Execution
Lead execution of prioritized initiatives from scoping through implementation
Ensure alignment with defined team and organizational priorities
Monitor performance and iterate as needed
Drive sustainable adoption of improvements
Continuous Improvement
Identify recurring patterns that indicate:
Process gaps
Workflow inefficiencies
Tooling limitations
Recommend improvements aligned with strategic priorities
Contribute to a culture of operational excellence
Operating Model & Expectations
Work is prioritized and aligned through quarterly planning led by the Practice Administrator
All initiatives must have:
Clearly defined goals
Measurable success metrics
Baseline vs post-implementation comparison
Identified stakeholders
This role is responsible for:
Structuring and executing within defined priorities
Surfacing insights and recommendations
This role is not responsible for setting team or organizational strategy
Ad hoc requests are evaluated against priorities and may be deferred Practice Administrator (direct manager)
What Success Looks Like:
Strategic priorities are translated into effective execution
Measurable improvements in patient and clinician experience
Processes become more efficient, scalable, and reliable
Strong alignment between operations and product
Fewer recurring operational issues
What you will need to succeed:
5–8+ years in healthcare operations, clinical operations, or similar
Experience in process improvement or operational optimization
Strong problem-solving and structured thinking
Advanced Google Sheets proficiency
Experience with EMRs (Athena preferred)
Familiarity with BI tools (QuickSight, Tableau, Power BI)
Strong communication and stakeholder management
Telehealth or high-growth healthcare experience (preferred)
Experience working closely with Product/Engineering teams (preferred)
Familiarity with Lean / process improvement methodologies (preferred)
What we offer: ✨
The compensation range for this role is $130,000-150,000 annually.
Desirable benefits package, including:
Health, dental and vision
Paid holidays
Flexible time off
✨ Why Join Us?
We’re on a mission to transform care for women in midlife. If you’re excited to help us build a best-in-class team while working with smart, purpose-driven people, we’d love to talk.
Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at [email protected].
Midi Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Please find our CCPA Privacy Notice for California Candidates here.
#LI-DS1At this time, Midi is unable to provide visa sponsorship. All Candidates must be authorized to work in the United States without current or future sponsorship needs.
Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at [email protected].
Midi Health is an Equal Opportunity Employer. We are committed to pay equity and ensure that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Our compensation philosophy is based on fair, objective criteria and the impact of the role, regardless of an applicant’s salary history.
Please find our CCPA Privacy Notice for California Candidates here.
Apply Now