**Senior Learning Specialist - arenaflex Business Customer Service**

Unlock Your Potential and Shape the Future of Customer Service with arenaflex! We're seeking a highly skilled and innovative Senior Learning Specialist to join our arenaflex Business Customer Service (ABCS) Learning Delivery team. As a key member of our team, you will play a vital role in delivering exceptional training experiences that drive long-term success and growth. **About arenaflex** arenaflex is a leading innovator in the industry, dedicated to providing exceptional customer experiences that exceed expectations. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a trusted partner in the industry. As a Senior Learning Specialist, you will be part of a dynamic team that is shaping the future of customer service. **Our Remote Office** Our remote office offers a state-of-the-art and comfortable workspace, designed to foster collaboration, innovation, and productivity. We're committed to providing a competitive salary, comprehensive benefits, and a collaborative environment that encourages professional development and innovation. **Job Description** We're looking for a seasoned Learning Specialist who is passionate about creating optimal adult learning environments, both in-person and virtually. As a Senior Learning Specialist, you will lead and support a team of up to 30 Customer Support Associates, providing coaching, development, performance management, and engagement opportunities that drive success. **Key Responsibilities** * Deliver diverse training programs, including self-directed, instructor-led, virtual, and experiential learning experiences * Utilize quantitative and qualitative data to identify training and coaching needs, and leverage effective training techniques to engage associates and manage learning sessions * Supervise structured learning metrics and oversee results for assigned territories and regions * Manage live performance metrics end-to-end for assigned territories * Conduct learning sessions on new processes and deliver various training courses * Maintain data and analysis through reports on Excel (as per business requirements) * Ensure completion of new hire training programs, coaching, and other performance improvement programs on time * Partner with operational stakeholders as a key point of contact for the Learning Experience team * Identify and certify learning coaches * Lead individual improvement projects to enhance business performance * Drive quality and learning metrics * Conduct chime sessions and classroom sessions for stakeholders **Basic Qualifications** * 2+ years of experience in training delivery roles * 1 year of experience in Customer Service or customer service-related work experience * Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software * Highly accurate and fluent in Japanese and English (spoken and written) * Flexible to work within a 24/7 x 365 days global team across various time zones * Knowledge of adult learning, content design, and facilitation **Preferred Qualifications** * Experience as a trainer, corporate training specialist, or related position * Project management skills with the ability to supervise multiple projects * Strong ability to multi-task **Why Join arenaflex?** This is a fantastic opportunity to grow your career with a dynamic and innovative company. As a Senior Learning Specialist, you will have the opportunity to: * Develop and deliver training programs that drive business results * Lead and support a team of Customer Support Associates * Collaborate with operational stakeholders to drive business performance * Develop and implement learning strategies that drive engagement and retention * Work in a remote office with a state-of-the-art and comfortable workspace * Enjoy a competitive salary, comprehensive benefits, and a collaborative environment that encourages professional development and innovation **How to Apply** If you have the skills and passion we're looking for, please submit your application today. We can't wait to hear from you! Apply for this job Apply for this job