Senior IT Support Engineer - Hybrid - New York Metropolitan Area
About the position We are hiring for a full-time Senior IT Support Engineer in The New York City Metropolitan Area. This role requires the ability to handle various problems with expertise and exceptional judgment while working with end-users at the highest level within organizations. We are looking for professionals who provide high-touch, personalized technical support and proactive solutions that ensure a seamless and exceptional experience for our clients. Responsibilities • Provide advanced technical support for Microsoft 365 services including: • Exchange Online, SharePoint Online, Teams, OneDrive, and Intune • Diagnose and resolve complex issues related to identity, access, collaboration, and endpoint management in a cloud-first enterprise environment • Lead incident response and root cause analysis for service outages and performance degradations across M365 workloads • Administer and optimize Microsoft 365 tenant configurations, user accounts, licenses, and security policies using admin centers and automation tools • Implement and manage identity and access controls via Entra ID, including conditional access and multi-factor authentication • Deploy and manage endpoint configurations and security baselines using Intune and Autopilot • Monitor service health, audit logs, and usage analytics to proactively identify trends, ensure compliance, and enhance performance • Apply advanced AI-driven tools such as Copilot and ChatGPT to accelerate troubleshooting, automate tasks, and deliver proactive solutions that enhance client satisfaction and operational efficiency • Customize M365 services to meet organizational needs, including mailbox policies, Teams settings, SharePoint configurations, and device compliance rules • Integrate Microsoft 365 with third-party tools and services, ensuring seamless interoperability and alignment with business requirements • Implement and maintain security and compliance features such as DLP policies, retention labels, and alerting mechanisms Requirements • 6+ years of recent end-user technical support experience, including providing support to executive-level users • Strong problem-solving skills and attention to detail • Excellent written and verbal communication • Strong time management and ability to prioritize • Ability to thrive in a fast-paced environment and work effectively under pressure • Ability to be on-site daily (Monday-Friday) • Available to be on call once per quarter for one week Benefits • $80,000 - $120,000 + Generous Quarterly Bonus • Best-in-class benefits: medical, dental, HSA, Dependent Day Care FSA • Travel/commuter reimbursement • 4 weeks PTO and 10 paid holidays • 401k employer contribution starting at 6 months of employment • Opportunities to earn technical certifications • 1% of profits contributed to non-profits every quarter • Great Place to Work Certified Apply tot his job