Senior Intake Arbitrator (Manheim)

About the position The Senior Arbitrator is responsible for managing high-stakes, complex disputes for clients with portfolios exceeding 2,500 units annually, where financial risk and business relationships are critical. This role involves resolving disputes through effective negotiation, mitigating financial risks, and collectively managing a substantial $5+ billion claims portfolio. Advanced expertise in NAAA guidelines, vehicle conditions, and auction processes, combined with exceptional negotiation and conflict resolution skills, is required. The Sr. Arbitrator ensures timely, fair, and strategically sound resolutions while delivering white-glove service to key clients, maintaining trust, and protecting long-term business interests. Additionally, this role leverages data analytics to identify dispute trends and recommends process improvements to minimize future claims. Responsibilities • Claim Verification & Investigation • High-Stakes Dispute Resolution • Conflict Resolution & Relationship Management • Escalation & Decision-Making • Claim Management & Closure • Data Analytics & Reporting • Client Advocacy & Relationship Management • Continuous Improvement Requirements • Bachelors degree with 4+ years of relevant work experience; extensive experience in claims management, claims investigation, problem and conflict resolution; automotive, mechanical, and/or body shop experience is a plus; An equivalent combination of education and experience is acceptable. • Excellent written and verbal communication and negotiation skills with a focus on de-escalation strategies. • Strong analytical and problem-solving skills • Experience with achieving KPI results in quality, case management, claim closure, and voice of customer survey results. • Staying updated on industry trends and developments for arbitration claim reviews and resolutions • Extensive knowledge of automotive auction processes and vehicle conditions. • Familiarity with NAAA policy and auction dispute procedures. • Handle high volume/moderate to severe complexity claims assigned under little supervision Benefits • Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. • Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. • Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). Apply tot his job Apply tot his job

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