**Senior Information Examiner – Data Entry and Virtual Assistant**

**Unlock a World of Opportunities at arenaflex** Imagine working for a company that brings magic to the lives of millions of people around the world. A company that has been a part of our culture for generations, entertaining and inspiring families with its timeless stories, memorable characters, and innovative technologies. arenaflex is that company, and we're looking for talented individuals like you to join our team. As a Senior Information Examiner at arenaflex, you'll play a critical role in helping us deliver exceptional customer experiences across our streaming platforms, including Disney+, Hulu, ESPN+, and Star+. Your expertise will help us ensure that our subscribers receive accurate and timely information about their accounts, and that we're always one step ahead of any issues that may arise. **About arenaflex** arenaflex is a global leader in the entertainment industry, with a rich history of innovation and creativity. Our company has been a part of the lives of families for generations, providing entertainment, inspiration, and joy to people of all ages. We're committed to pushing the boundaries of what's possible, and we're always looking for talented individuals who share our passion for innovation and excellence. **Job Summary** We're seeking a highly skilled Senior Information Examiner to join our team at arenaflex. As a Senior Information Examiner, you'll be responsible for managing and analyzing data related to subscriber information, including account updates, billing, and other critical business metrics. You'll work closely with our upstream partners to ensure accurate and timely delivery of membership change notifications, and you'll help identify subscribers who may be impacted by issues that require prompt attention. **Key Responsibilities** * Manage and analyze data related to subscriber information, including account updates, billing, and other critical business metrics * Develop and implement data-driven solutions to improve subscriber experiences and reduce errors * Collaborate with upstream partners to ensure accurate and timely delivery of membership change notifications * Identify subscribers who may be impacted by issues that require prompt attention, and work with our incident management team to resolve these issues * Develop and maintain strong relationships with our business partners, including our data engineering and quality teams * Drive process improvements across our data, business operations, and finance teams through the development of solid communication processes and functional playbooks * Contribute to the design of robust reporting solutions that minimize data errors and improve subscriber experiences **Essential Qualifications** * 2+ years of experience working with SQL, particularly in an ETL processing pipeline * 2+ years of experience in a data analysis or related field * Proven ability to communicate complex technical or analytical ideas to a wide range of audiences * Knowledge of Python/R or other statistical programming languages * Knowledge of data analysis and visualization tools, such as Tableau, Looker, or Chartio * Strong relational skills, as well as written and verbal communication skills **Preferred Qualifications** * Experience working with cloud-based data platforms, such as Amazon Web Services (AWS) or Google Cloud Platform (GCP) * Knowledge of data governance and quality principles * Experience with data visualization tools, such as Power BI or QlikView * Strong understanding of data modeling and data warehousing concepts * Experience with agile development methodologies and continuous integration/continuous deployment (CI/CD) pipelines **What We Offer** * Competitive salary and benefits package * Opportunity to work with a global leader in the entertainment industry * Collaborative and dynamic work environment * Professional development opportunities, including training and mentorship programs * Flexible work arrangements, including remote work options * Access to cutting-edge technologies and tools * Recognition and rewards for outstanding performance **How to Apply** If you're a motivated and detail-oriented individual with a passion for data analysis and customer experience, we encourage you to apply for this exciting opportunity. To apply, please click on the "Apply Now" button below and follow the instructions to submit your application. Ensure that all required documents, such as your resume and cover letter, are attached. Complete any assessments or questionnaires as prompted, and once your application is submitted, you will receive confirmation via email. Qualified candidates will be contacted for further steps in the hiring process. Apply Job! Apply for this job