Senior Identity Governance Analyst

Ready to be a Titan? At ServiceTitan, we are building a Next-Generation Identity Fabric. We’ve moved beyond static spreadsheets and legacy provisioning. We are looking for a technical powerhouse to lead the evolution of our Identity Governance and Administration (IGA) program. Identity has become the most sprawling and complex attack surface in modern enterprises, spanning cloud environments, SaaS applications, data systems, machine identities, and now AI agents. In this role, you won’t just manage access; you will architect the intersection of Identity Security Posture Management (ISPM) and AI Security. You will be responsible for ensuring that every identity—whether a Titan, a third-party contractor, or a high-velocity AI agent—has the right access, for the right reason, at the right time. What you'll do: • Access Request Workflow Management: Configure and maintain advanced access request workflows across privileged systems (code repositories, databases, infrastructure), including role-based, time-bound, delegated, and just-in-time (JIT) access provisioning. • Authorization Governance & Policy Leadership: Lead authorization decisions for job functions and privileged data access from a governance perspective, establishing clear principles for critical systems including ST Admin roles, Snowflake data access, and other high-risk entitlements. • Architect the Identity Fabric: Design and implement automated workflows that bridge our core stacks (Okta, Veza, Lumos) to create a seamless, risk-based identity lifecycle. • ISPM & Continuous Governance: Move us from periodic "point-in-time" reviews to continuous identity security. Monitor for identity risks like over-privileged accounts, "shadow" identities, and dormant access. • Non-Human Identity (NHI) & AI Security: Establish the governance framework for non-human identities, including service accounts, API keys, and AI agents. Ensure AI integrations are secured through rigorous entitlement management. • Cross-Functional Collaboration: Serve as the technical glue between Corporate Engineering, Security Architecture, and System Owners to ensure identity is baked into every enterprise tool. • Compliance as Code: Act as the primary technical point of contact for auditors (SOX, PCI, ISO 27001, SOC 1/2). Automate evidence collection so that compliance is a byproduct of good engineering, not a manual chore. • Vendor Management: Partner deeply with our strategic vendors (Okta, Veza, Lumos) to influence their product roadmaps and maximize our ROI. What you'll bring: • The Fundamentals: 5+ years in Identity & Access Management (IAM/IGA). You should deeply understand lifecycle management (Joiner/Mover/Leaver), RBAC/ABAC, and the Principle of Least Privilege. • The Modern Stack: Hands-on experience with modern IGA and Identity Discovery tools (e.g., Veza for authorization graphs, Lumos for SaaS governance, Okta for orchestration). • NHI Expertise: Proven experience managing non-human identities and secrets management in cloud-native environments (AWS/GCP). • Security Posture: Understanding of ISPM principles—detecting identity drift and misconfigurations before they are exploited. • Compliance Fluency: Ability to translate complex regulatory requirements (like SOX or PCI) into technical controls and automated workflows. • Automation Mindset: Proficiency in Python, Go, or specialized workflow languages to automate provisioning and remediation tasks. Who You Are • A Systems Thinker: You understand the delicate balance between People, Process, and Technology. You don't just fix a ticket; you fix the process that created the ticket. • An Enabler of Innovation: You believe security should be a tailwind, not a headwind. You build identity solutions that allow Titans to move faster and collaborate safely. • Data-Driven: You use identity analytics to identify high-risk areas and prioritize engineering efforts based on actual risk data. Why This Role Matters Identity is the new perimeter. As ServiceTitan scales and integrates AI across our platform, your work will be the foundation that prevents breaches, ensures trust with our customers, and enables our team to reach new heights of productivity. Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. Use of AI Technology: We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. • Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $114,200 USD - $152,800 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.