Senior Healthcare Outreach Specialist - Remote Opportunity
Join Our Team and Make a Difference in the Lives of Others
We are seeking a compassionate and results-driven Senior Healthcare Outreach Specialist to join our team at Centauri Health Solutions. As a Senior Outreach Specialist, you will play a vital role in helping hospitals and health plans improve their revenue and deliver community benefits by assisting patients and plan members in enrolling in government-funded assistance programs.
Role Overview:
In this fast-paced contact center environment, you will utilize your exceptional customer service skills to screen health plan members for eligibility in Social Security benefits and/or supplemental Nutritional Assistance programs. You will provide support and guidance to those who meet specific criteria, assisting in the submission of applications to the appropriate government agency.
Key Responsibilities:
Make outbound and receive inbound calls to promote company services and determine eligibility for government programs
Conduct interviews with patients/members via phone to gather personal and sensitive information
Utilize our systems to ensure accurate and efficient eligibility determination
Interpret and explain eligibility requirements and application details to patients/members
Compile, record, and evaluate personal and financial data to determine eligibility
Maintain the safety and confidentiality of data and systems by adhering to our information security policies
Requirements:
2+ years of experience in a customer service/call center environment
Excellent phone skills and ability to place and receive calls via computer interface
Strong data entry skills and attention to detail
Excellent critical thinking and problem-solving skills
Ability to manage difficult conversations and provide compassionate support
Experience working remotely and ability to maintain a private, quiet office/working space
Associate's Degree preferred
What We Offer:
Competitive salary and comprehensive benefits package
Generous paid time off and matching 401(k) program
Tuition reimbursement and annual salary reviews
Opportunities for professional growth and development
Bonus eligibility in accordance with company plan
How to Apply:
If you are a motivated and compassionate individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.
Apply Now
Apply Now
We are seeking a compassionate and results-driven Senior Healthcare Outreach Specialist to join our team at Centauri Health Solutions. As a Senior Outreach Specialist, you will play a vital role in helping hospitals and health plans improve their revenue and deliver community benefits by assisting patients and plan members in enrolling in government-funded assistance programs.
Role Overview:
In this fast-paced contact center environment, you will utilize your exceptional customer service skills to screen health plan members for eligibility in Social Security benefits and/or supplemental Nutritional Assistance programs. You will provide support and guidance to those who meet specific criteria, assisting in the submission of applications to the appropriate government agency.
Key Responsibilities:
Make outbound and receive inbound calls to promote company services and determine eligibility for government programs
Conduct interviews with patients/members via phone to gather personal and sensitive information
Utilize our systems to ensure accurate and efficient eligibility determination
Interpret and explain eligibility requirements and application details to patients/members
Compile, record, and evaluate personal and financial data to determine eligibility
Maintain the safety and confidentiality of data and systems by adhering to our information security policies
Requirements:
2+ years of experience in a customer service/call center environment
Excellent phone skills and ability to place and receive calls via computer interface
Strong data entry skills and attention to detail
Excellent critical thinking and problem-solving skills
Ability to manage difficult conversations and provide compassionate support
Experience working remotely and ability to maintain a private, quiet office/working space
Associate's Degree preferred
What We Offer:
Competitive salary and comprehensive benefits package
Generous paid time off and matching 401(k) program
Tuition reimbursement and annual salary reviews
Opportunities for professional growth and development
Bonus eligibility in accordance with company plan
How to Apply:
If you are a motivated and compassionate individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.
Apply Now
Apply Now