Senior Experience Research Consultant

We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus. Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers. Let’s build experiences people love—together. The Opportunity As a Senior Experience Research Consultant at UserTesting, you’ll help some of the world’s leading brands build customer empathy and make smarter, experience-led decisions. You’ll act as a strategic research partner—guiding organizations as they scale their research practices, operationalize insights, and embed continuous discovery into how they build products and services. This is a high-impact, consultative role where you’ll lead complex research initiatives, mentor other consultants, and collaborate cross-functionally to drive meaningful outcomes for our customers. If you’re passionate about advancing research maturity and helping teams turn insights into action, this role offers the opportunity to influence both customer strategy and long-term success. Responsibilities Serve as a trusted research advisor, helping customers build and scale sustainable research programs Lead complex research engagements from study design through insight delivery, ensuring clarity, rigor, and business impact Align research initiatives to customer business goals, bringing strategic thinking and commercial awareness to every engagement Facilitate workshops and training sessions on topics such as research operations, scaling insights, and measuring impact Guide customers on UserTesting methodologies and platform best practices, tailoring recommendations to their research maturity Mentor junior consultants, supporting their growth in research craft and consultative skills Partner with Customer Success and Account teams to drive adoption, retention, and long-term customer value Requirements 5+ years of experience in user experience research or research consulting Strong expertise in qualitative and quantitative research methods (e.g., usability testing, moderated interviews, card sorting, tree testing, click testing, concept testing) Demonstrated experience embedding research into product development lifecycles and influencing business decisions Proven ability to facilitate workshops, train cross-functional teams, and communicate insights through compelling storytelling Experience mentoring or coaching researchers or consultants Experience using AI within research processes or testing AI-powered products and experiences Familiarity with remote research and user testing platforms (UserTesting experience preferred) Experience working in cross-functional, fast-paced consulting or customer-facing environments Remote role based in the United States Occasional travel required Preferred Qualifications Experience embedding experience insights beyond UX and Product teams (e.g., Marketing, CX, Operations) Familiarity with insight repository platforms such as EnjoyHQ or Dovetail Experience in specific industries or vertical markets Don’t meet every single requirement but excited about the role? We encourage you to apply. Research shows that some candidates are less likely to apply unless they meet 100% of the qualifications—but you may be just the right person for this or other roles. We know that diverse perspectives drive innovation, and we’re committed to building a team that reflects a variety of backgrounds, experiences, and skills. Application Process Meet with a Recruiter Meet the Hiring Manager Participate in a Panel Interview Offer Stage Accommodations At UserTesting, we’re committed to creating inclusive and accessible experiences for our candidates. We believe diverse perspectives are essential to building exceptional experiences for everyone. If you require accommodations or would like us to tailor the interview process to better meet your needs, please contact us at [email protected] UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable. We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus. Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers. Let’s build experiences people love—together.

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