Senior Documentation Engineer

WHAT WE NEEDHazelcast is looking for a Documentation Engineer to reimagine how we create, deliver, and maintain technical documentation. This is not a traditional technical writing role. We want someone who can build an AI-augmented documentation practice from the ground up—rethinking toolchains, workflows, and information architecture to produce better docs with a leaner team.You’ll be the sole documentation professional at Hazelcast, which means you’ll own the entire docs experience: strategy, architecture, content, tooling, and delivery. You’ll work closely with engineering, product, developer relations, and support to ensure our users get the right information at the right time. You’ll also be the internal champion for documentation quality, driving a culture where great docs are everyone’s responsibility.This role exists because we see an opportunity to transform our documentation process. We’re investing a senior-level headcount because we believe one exceptional person with the right tools and AI-first mindset can have more impact than a traditional docs team.
WHAT YOU’LL DO
Own Documentation Strategy & ArchitectureDefine and execute a documentation strategy that aligns with Hazelcast’s product roadmap and developer experience goalsRestructure information architecture to improve discoverability, reduce redundancy, and support self-service learning pathsEstablish quality standards, style guidelines, and content governance across all user-facing documentationBuild AI-Augmented Documentation WorkflowsDesign and implement AI-assisted authoring pipelines that accelerate content creation, review, and maintenanceEvaluate and integrate AI tools for draft generation, content auditing, terminology consistency, and translation readinessDevelop prompts, templates, and automation that enable engineers to contribute higher-quality documentation with less frictionMeasure the impact of AI tooling on documentation velocity, quality, and coverage—and iterate based on resultsWrite, Edit, and Ship Great DocumentationAuthor and maintain documentation for Hazelcast products, including conceptual guides, API references, tutorials, and troubleshooting contentEdit and improve developer-contributed drafts, turning rough technical notes into polished, user-centered contentOverhaul legacy documentation to meet current standards and fill coverage gapsModernize Tooling & InfrastructureEvaluate the current docs-as-code stack and recommend improvements to the toolchain, publishing pipeline, and content management approachImplement CI/CD-style workflows for documentation that support automated testing, link checking, and quality gatesOptimize the docs site for search, navigation, and developer experienceChampion Documentation CultureBe the internal voice of the user—advocating for documentation quality in product planning and release processesBuild lightweight contribution frameworks that make it easy for engineers and PMs to participate in docsTrack documentation health metrics (coverage, freshness, feedback scores) and report on progress
WHAT YOU HAVE
Required7+ years of experience in technical writing, documentation engineering, or a related role in software development environmentsDemonstrated experience using AI/LLM tools to improve documentation workflows—not just experimentation, but production-level integration that delivered measurable resultsStrong docs-as-code skills: proficiency with markup languages (Markdown, AsciiDoc), static site generators, and Git-based publishing workflowsProven ability to define and execute documentation strategy independently—you’ve set direction, not just followed itExcellent technical aptitude: you can read code, understand distributed systems concepts, and translate complex technical ideas into clear, usable contentImpeccable writing and editing skills with a user-centered approach to content designExperience working effectively in fully remote, distributed teams across time zonesStrong collaboration skills—you know how to build relationships with engineers, PMs, and stakeholders and get the information you needNice to HaveExperience with distributed systems, data infrastructure, or real-time processing platformsHands-on programming skills (Python, JavaScript, or Java) sufficient to build tooling, automation, or prototypesExperience with Antora, Netlify, or GitHub Actions for documentation deploymentBackground in developer experience, developer advocacy, or developer educationExperience evaluating and selecting documentation platforms or building custom publishing pipelinesContributions to open source documentation or communitiesFamiliarity with Hazelcast products or similar in-memory computing / stream processing platforms
BENEFITS
25 days annual leave + Bank holidaysGroup Company Pension PlanPrivate Medical InsurancePrivate Dental InsuranceLife InsuranceEAP (Employee Assistance Program)

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