Senior Document Processing Associate; Remote
Position: Senior Document Processing Associate (Remote)
Job Summary
Neumo partners with towns and counties across the US to provide digitization services, as well as other tools and products to help our local governments operate more efficiently. The Records Indexing Team Lead is responsible for overseeing the end-to-end indexing and tagging workflow for assigned client contracts. This is a fully remote, quality control focused role requiring deep knowledge of land records and legal documents, strong independent judgment, and the ability to manage daily operations with minimal supervision.
Team Leads serve as the primary point of contact for contractâspecific questions from indexing staff and are accountable for the accuracy and completeness of all data before final submission.
This role is best suited for someone who thrives in an autonomous environment, takes initiative when problems arise, and is genuinely invested in learning and growing with the organization.
Duties and Responsibilities
⢠Oversee the full indexing and tagging workflow for assigned contracts, from initial task assignment through final quality review and submission.
⢠Serve as the first point of escalation for team members with contractâspecific questions, providing clear and accurate guidance on document interpretation and indexing requirements.
⢠Interface with our clients, County Clerks, for any specific indexing questions that require their judgement.
⢠Assign and manage daily tasks for team members, monitoring progress to ensure deadlines are met and workloads are balanced.
⢠Perform a final multiâpoint quality check on all completed work prior to submission, verifying accuracy, completeness, and compliance with contract requirements.
⢠Identify and resolve workflow issues independently, escalating to management as needed.
⢠Perform handsâon indexing and tagging as needed to support team capacity or to validate processes.
⢠Track contract progress and provide regular status updates to management.
⢠Write and maintain clear, contractâspecific project spec guides that document indexing requirements, document type rules, and workflow expectations â serving as a reference for the team and a foundation for onboarding new members.
⢠Support the onboarding and training of new team members, leveraging spec guides and handsâon guidance to ensure consistency across the team.
⢠Continuously assess existing workflows and proactively recommend improvements for efficiency and accuracy.
⢠Perform other duties as assigned.
Education and Experience
⢠High school diploma or equivalent required; some college coursework in a related field is a plus.
⢠3â5 years of experience in land records indexing, title abstracting, or a closely related field.
⢠Working knowledge of countyâlevel land records, including deeds, mortgages, liens, releases, judgments, plats, and related instruments, is required.
⢠Experience interpreting legal land descriptions and documentâspecific title requirements is strongly preferred.
⢠Prior experience in a lead, senior, or quality control capacity is preferred.
⢠Proficiency with webâbased data entry platforms like Microsoft Suite, particularly Excel.
Knowledge, Skills, and Abilities
⢠Strong, demonstrable understanding of land record document types and how to accurately index and tag them â this is the most critical qualification for this role.
⢠Ability to work independently and make sound decisions without close supervision.
⢠Comfortable troubleshooting data or workflow issues and finding solutions without waiting to be directed.
⢠Ability to write clear, organized documentation that can be understood and used by team members at varying experience levels.
⢠Willingness to adapt, learn new processes, and embrace change in a department that is actively evolving.
⢠Strong attention to detail with a consistent commitment to accuracy.
⢠Clear written and verbal communication skills for remote team coordination.
⢠Selfâmotivated with reliable time management in a flexible, workâfromâhome environment.
Work Environment
⢠Office setting with a moderate noise level.
⢠The employee will work at an individual workstation, using a telephone and computer.
Physical Demands
⢠Must be able to remain seated for extended periods.
⢠Regular use of a computer and other office machinery, such as printers and copy machines.
⢠Occasional movement around the office.
⢠Frequent communication via telephone.
Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, nonâdisqualifying physical handicap, and age.
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Job Summary
Neumo partners with towns and counties across the US to provide digitization services, as well as other tools and products to help our local governments operate more efficiently. The Records Indexing Team Lead is responsible for overseeing the end-to-end indexing and tagging workflow for assigned client contracts. This is a fully remote, quality control focused role requiring deep knowledge of land records and legal documents, strong independent judgment, and the ability to manage daily operations with minimal supervision.
Team Leads serve as the primary point of contact for contractâspecific questions from indexing staff and are accountable for the accuracy and completeness of all data before final submission.
This role is best suited for someone who thrives in an autonomous environment, takes initiative when problems arise, and is genuinely invested in learning and growing with the organization.
Duties and Responsibilities
⢠Oversee the full indexing and tagging workflow for assigned contracts, from initial task assignment through final quality review and submission.
⢠Serve as the first point of escalation for team members with contractâspecific questions, providing clear and accurate guidance on document interpretation and indexing requirements.
⢠Interface with our clients, County Clerks, for any specific indexing questions that require their judgement.
⢠Assign and manage daily tasks for team members, monitoring progress to ensure deadlines are met and workloads are balanced.
⢠Perform a final multiâpoint quality check on all completed work prior to submission, verifying accuracy, completeness, and compliance with contract requirements.
⢠Identify and resolve workflow issues independently, escalating to management as needed.
⢠Perform handsâon indexing and tagging as needed to support team capacity or to validate processes.
⢠Track contract progress and provide regular status updates to management.
⢠Write and maintain clear, contractâspecific project spec guides that document indexing requirements, document type rules, and workflow expectations â serving as a reference for the team and a foundation for onboarding new members.
⢠Support the onboarding and training of new team members, leveraging spec guides and handsâon guidance to ensure consistency across the team.
⢠Continuously assess existing workflows and proactively recommend improvements for efficiency and accuracy.
⢠Perform other duties as assigned.
Education and Experience
⢠High school diploma or equivalent required; some college coursework in a related field is a plus.
⢠3â5 years of experience in land records indexing, title abstracting, or a closely related field.
⢠Working knowledge of countyâlevel land records, including deeds, mortgages, liens, releases, judgments, plats, and related instruments, is required.
⢠Experience interpreting legal land descriptions and documentâspecific title requirements is strongly preferred.
⢠Prior experience in a lead, senior, or quality control capacity is preferred.
⢠Proficiency with webâbased data entry platforms like Microsoft Suite, particularly Excel.
Knowledge, Skills, and Abilities
⢠Strong, demonstrable understanding of land record document types and how to accurately index and tag them â this is the most critical qualification for this role.
⢠Ability to work independently and make sound decisions without close supervision.
⢠Comfortable troubleshooting data or workflow issues and finding solutions without waiting to be directed.
⢠Ability to write clear, organized documentation that can be understood and used by team members at varying experience levels.
⢠Willingness to adapt, learn new processes, and embrace change in a department that is actively evolving.
⢠Strong attention to detail with a consistent commitment to accuracy.
⢠Clear written and verbal communication skills for remote team coordination.
⢠Selfâmotivated with reliable time management in a flexible, workâfromâhome environment.
Work Environment
⢠Office setting with a moderate noise level.
⢠The employee will work at an individual workstation, using a telephone and computer.
Physical Demands
⢠Must be able to remain seated for extended periods.
⢠Regular use of a computer and other office machinery, such as printers and copy machines.
⢠Occasional movement around the office.
⢠Frequent communication via telephone.
Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, nonâdisqualifying physical handicap, and age.
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Apply tot his job
Apply To this Job