Senior Director, Revenue Operations

About Us:Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. We provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place. Wrapbook empowers production teams to manage projects, pay cast and crew, track expenses, and generate data-driven insights, while enabling workers to manage timecards, track pay, and onboard to new projects from any device. Wrapbook brings clarity and dependability to production payroll, while increasing the productivity of your whole team.Trusted by companies of all sizes, Wrapbook powers payroll for some of the industry’s top production companies, including SMUGGLER, Tuff, and GhostRobot. Our growing team of 250+ people across the USA and Canada, including entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more. Wrapbook is backed by top-tier investors, including Jeffrey Katzenberg’s WndrCo, Andreessen Horowitz, and A* Capital. We have raised $130M and are in a strong financial position.The Opportunity - Senior Director, Revenue Operations (Remote - USA / Canada) We’re looking for a Senior Director of Revenue Operations to lead the operational backbone of our revenue engine — a strategic, metrics-driven operator who will partner directly with GTM leaders to drive forecasting rigor, pipeline health, operational scale, and cross-functional alignment.This is a high-impact leadership role at the center of Wrapbook’s go-to-market strategy. You will lead the systems, processes, and people that enable GTM execution and revenue growth. This includes owning the forecasting cadence, pipeline analytics, GTM processes, and systems, while partnering cross-functionally with Sales, Marketing, Finance, and Product.Reporting to the SVP of Sales, you’ll lead a RevOps team of five, and act as a strategic thought partner to GTM leadership and Finance as we scale bookings, segment strategy, and customer lifecycle execution.What you'll Do: GTM Strategy & PlanningLead GTM planning and annual target-setting, aligning team quotas, compensation and account allocations with company objectivesDrive a “rhythm of the business” operating cadence: forecast calls, QBRs, pipeline reviews, and performance dashboardsDeliver analytics and reporting for pipeline health, attainment, rep productivity, funnel metrics, and deal velocityPartner with Finance on annual planning, MBRs and board materialsForecasting & Pipeline RigorOwn the end-to-end forecasting process across SMB, Mid-Market, and Enterprise segmentsDrive accountability and transparency through consistent, data-backed inspection of funnel metrics and rep performanceDesign dashboards and tools to highlight the full funnel metrics, stage slippage, and risk-adjusted coverageRevenue Operations & SystemsOwn Wrapbook’s Salesforce environment and GTM and Client Ops tech stack, including tools like Marketo, Gong, Salesloft, CaptivateIQ, Decagon etc.Evaluate and optimize tooling architecture to support process automation, reporting hygiene, and scalabilityImplement systems for enablement and content management to drive adoption and rep effectivenessEvaluate emerging AI technologies and assess their potential to solve GTM challenges, improve operational efficiency, and drive revenue growth.GTM Process & Operational ScaleBuild scalable cross-functional processes and playbooks across the entire revenue engineDefine KPIs, operational benchmarks, and adoption frameworks for sales execution and CS workflowsCollaborate with Enablement to ensure reps are equipped with the right materials and training tied to business prioritiesClient Operations SupportEnsure our operations teams are supported within our tech stack, including case management and routing, onboarding and implementation, product feedback and customer engagement at scaleDefine and support reporting on KPIs including monitoring SLAs for case resolution, time to first response, and volume by support channelCross-Functional LeadershipDrive alignment with Marketing, Product, Finance, and Customer Success to support product launches, pricing changes, and GTM campaignsLead and coordinate transformation efforts and large-scale enablement rollouts across the revenue orgInfluence senior stakeholders and foster buy-in across a distributed, cross-functional team environmentWhat you'll Have: 10+ years in Revenue Operations, GTM Strategy, or Business Operations at a high-growth technology company (25M-100M+ in ARR)5+ years of leadership experience managing RevOps or GTM strategy teamsExperience supporting multiple GTM motions (particularly Mid-Market & Enterprise)Deep expertise in forecasting, pipeline management, and GTM analyticsMastery of Salesforce and experience implementing/supporting a modern GTM tech stackDeep understanding of Account-Based Marketing (ABM) strategy and operations to support targeted GTM motions across Mid-Market and Enterprise segmentsStrong business acumen, executive presence, and the ability to influence through data and insightProven ability to scale processes and teams during periods of rapid growth and changeWhy Join UsAt Wrapbook, creativity meets technology — and not just in the product.In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include:Unlimited Paid Time OffWork from anywhere in Canada and USAHealth and Dental benefitsUp to $1,500 USD/ $2,025 CAD towards IT set up for your homeUp to 2% matching RRSP / 401KLearning and Development opportunitiesUp to $50 USD/ $67.50 CAD towards Internet/Cell phone serviceOur Pledge to Fostering an Inclusive and Safe Workplace:Wrapbook pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation.Apply NowHave we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly!#LI-Remote

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