Senior Director of Engineering, AI & Mobile Growth Platforms - Remote
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Senior Director of Engineering, AI & Mobile Growth Platforms is the engineering leader of record responsible for modernizing and scaling the technology that enables Optumâs sales, growth, and client teams across all Optum lines of business. This role owns all technology and engineering decisions for the domain, including architecture, platform strategy, AI/agent design, mobile experiences, integrations, and operational excellence.
This leader brings deep engineering fundamentals, strong domain fluency in sales and client management workflows, and handsâon experience building AI agents both within Salesforce and outside Salesforce. Their mandate is to bring AI to life by embedding it directly into the dayâtoâday work of sellers, account teams, and executivesâthrough mobileâfirst, workflowâaware, productionâgrade solutions that drive growth, crossâsell, and upsell outcomes.
Youâll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
Engineering Leadership & Technical AuthorityServe as the senior engineering authority for growth, sales, and client experience platforms
Own all technical decisions including architecture, platform selection, integration patterns, security models, scalability, and operational readiness
Establish and enforce engineering standards for code quality, testing strategy, CI/CD, observability, reliability, and incident response
Lead engineering managers and senior engineers, setting expectations for technical rigor, ownership, and delivery excellence
AI Modernization & Agent StrategyOwn and execute the roadmap to modernize how AI is used across sales and client workflows, moving from pilots to scaled, repeatable adoption
Design and implement roleâbased digital assistants (agents/digital coâworkers) that improve speed, quality, and consistency of work while keeping humans in control
Drive an iterative approach that balances:
Nearâterm productivity agents and automations
Longerâterm, endâtoâend roleâbased AI enablement
Agent Engineering â Inside SalesforceLead the design and build of agents within Salesforce, including Agentforceâbased solutions, workflows, actions, and outputs
Combine Salesforceânative capabilities (Agentforce, Flow, Prompt Builder, analytics) with sound engineering patterns to deliver productionâready AI solutions
Ensure Salesforce agents are workflowâaware and support real scenarios such as:
Meeting preparation
Voiceâcaptured notes and summarization
Task creation and followâups
Controlled, auditable record updates
Agent Engineering â Outside Salesforce
Design and build AI agents and assistive experiences outside Salesforce, enabling AI in the flow of work where users already operate
Lead integrations with collaboration and engagement layers (e.g., mobile, Teams, other channels) so AI insights and actions reach users without forcing CRM context switching
Define architecture patterns for multiâchannel, multiâagent orchestration beyond any single platform
MobileâFirst Experience OwnershipOwn the design and engineering of a mobileâfirst experience that enables sales and client stakeholders to manage their daily work
Lead deep workflow discovery to understand how users actually operate day to day (preâmeeting, inâmeeting, postâmeeting, approvals, followâups)
Engineer mobile solutions that allow users to take action, not just view dataâreducing reliance on email and desktopâonly processes
Ensure mobile experiences are secure, performant, intuitive, and scalable across all Optum lines of business
Salesforce Platform EngineeringOwn Salesforce as a core growth platform from an engineering perspective, not just configuration
Make architectural decisions around:Custom vs platform capabilities
Integration with client, product, pricing, contracting, and analytics systems
Mobile performance and scalability
Lead build / buy / partner decisions across the Salesforce ecosystem
Growth Enablement (CrossâSell & Upsell)Partner with Growth Office leaders to operationalize a technologyâenabled crossâsell and upsell strategy
Ensure platforms surface actionable insights such as:
Installed products and services
Whitespace and adjacency opportunities
Signals indicating expansion timing or risk
Embed growth opportunities directly into seller and client workflows
Delivery Ownership & Operational ExcellenceOwn endâtoâend delivery across a portfolio of initiatives spanning multiple teams and Optum businesses
Balance innovation velocity with reliability, security, and compliance in a regulated healthcare environment
Ensure solutions are productionâsafe, observable, and support ongoing evolution
Youâll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
12+ years of progressive software engineering experience
8+ years as an engineering leader owning architecture and delivery for complex, enterpriseâscale platforms
8+ years of experience leading engineering managers and senior technical leaders at scale
5+ years of experience building AI solutions, including: Agents within Salesforce (e.g., Agentforce or equivalent), Agents and AI services outside Salesforce, Strong grounding in core engineering principles: Distributed systems, API and integration design, Cloudânative architectures, Mobile engineering
3+ years of Salesforce engineering experience, including mobile and integrations
Preferred Qualification:
Bachelorâs degree in engineering, IT, or related field
*All employees working remotely will be required to adhere to UnitedHealth Groupâs Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, youâll find a far-reaching choice of benefits and incentives. The salary for this role will range from $159,300 to $273,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneâof every race, gender, sexuality, age, location and incomeâdeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes â an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Apply To This Job
The Senior Director of Engineering, AI & Mobile Growth Platforms is the engineering leader of record responsible for modernizing and scaling the technology that enables Optumâs sales, growth, and client teams across all Optum lines of business. This role owns all technology and engineering decisions for the domain, including architecture, platform strategy, AI/agent design, mobile experiences, integrations, and operational excellence.
This leader brings deep engineering fundamentals, strong domain fluency in sales and client management workflows, and handsâon experience building AI agents both within Salesforce and outside Salesforce. Their mandate is to bring AI to life by embedding it directly into the dayâtoâday work of sellers, account teams, and executivesâthrough mobileâfirst, workflowâaware, productionâgrade solutions that drive growth, crossâsell, and upsell outcomes.
Youâll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
Engineering Leadership & Technical AuthorityServe as the senior engineering authority for growth, sales, and client experience platforms
Own all technical decisions including architecture, platform selection, integration patterns, security models, scalability, and operational readiness
Establish and enforce engineering standards for code quality, testing strategy, CI/CD, observability, reliability, and incident response
Lead engineering managers and senior engineers, setting expectations for technical rigor, ownership, and delivery excellence
AI Modernization & Agent StrategyOwn and execute the roadmap to modernize how AI is used across sales and client workflows, moving from pilots to scaled, repeatable adoption
Design and implement roleâbased digital assistants (agents/digital coâworkers) that improve speed, quality, and consistency of work while keeping humans in control
Drive an iterative approach that balances:
Nearâterm productivity agents and automations
Longerâterm, endâtoâend roleâbased AI enablement
Agent Engineering â Inside SalesforceLead the design and build of agents within Salesforce, including Agentforceâbased solutions, workflows, actions, and outputs
Combine Salesforceânative capabilities (Agentforce, Flow, Prompt Builder, analytics) with sound engineering patterns to deliver productionâready AI solutions
Ensure Salesforce agents are workflowâaware and support real scenarios such as:
Meeting preparation
Voiceâcaptured notes and summarization
Task creation and followâups
Controlled, auditable record updates
Agent Engineering â Outside Salesforce
Design and build AI agents and assistive experiences outside Salesforce, enabling AI in the flow of work where users already operate
Lead integrations with collaboration and engagement layers (e.g., mobile, Teams, other channels) so AI insights and actions reach users without forcing CRM context switching
Define architecture patterns for multiâchannel, multiâagent orchestration beyond any single platform
MobileâFirst Experience OwnershipOwn the design and engineering of a mobileâfirst experience that enables sales and client stakeholders to manage their daily work
Lead deep workflow discovery to understand how users actually operate day to day (preâmeeting, inâmeeting, postâmeeting, approvals, followâups)
Engineer mobile solutions that allow users to take action, not just view dataâreducing reliance on email and desktopâonly processes
Ensure mobile experiences are secure, performant, intuitive, and scalable across all Optum lines of business
Salesforce Platform EngineeringOwn Salesforce as a core growth platform from an engineering perspective, not just configuration
Make architectural decisions around:Custom vs platform capabilities
Integration with client, product, pricing, contracting, and analytics systems
Mobile performance and scalability
Lead build / buy / partner decisions across the Salesforce ecosystem
Growth Enablement (CrossâSell & Upsell)Partner with Growth Office leaders to operationalize a technologyâenabled crossâsell and upsell strategy
Ensure platforms surface actionable insights such as:
Installed products and services
Whitespace and adjacency opportunities
Signals indicating expansion timing or risk
Embed growth opportunities directly into seller and client workflows
Delivery Ownership & Operational ExcellenceOwn endâtoâend delivery across a portfolio of initiatives spanning multiple teams and Optum businesses
Balance innovation velocity with reliability, security, and compliance in a regulated healthcare environment
Ensure solutions are productionâsafe, observable, and support ongoing evolution
Youâll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
12+ years of progressive software engineering experience
8+ years as an engineering leader owning architecture and delivery for complex, enterpriseâscale platforms
8+ years of experience leading engineering managers and senior technical leaders at scale
5+ years of experience building AI solutions, including: Agents within Salesforce (e.g., Agentforce or equivalent), Agents and AI services outside Salesforce, Strong grounding in core engineering principles: Distributed systems, API and integration design, Cloudânative architectures, Mobile engineering
3+ years of Salesforce engineering experience, including mobile and integrations
Preferred Qualification:
Bachelorâs degree in engineering, IT, or related field
*All employees working remotely will be required to adhere to UnitedHealth Groupâs Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, youâll find a far-reaching choice of benefits and incentives. The salary for this role will range from $159,300 to $273,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneâof every race, gender, sexuality, age, location and incomeâdeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes â an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Apply To This Job