Senior Director, Global Customer Education Services and Strategic Learning Experience Development for arenaflex University
Introduction to arenaflex
arenaflex is at the forefront of transforming work into dynamic, collaborative, and impactful experiences. Our innovative platform unifies collaboration, workflows, and content management, providing a flexible, secure, and scalable no-code solution that empowers everyone to make a continuous impact. As a leader in our industry, we are committed to fostering an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members, who also represent the diverse needs of our customers.
Job Overview
We are seeking an exceptional Senior Director of Global Customer Education Services to lead and inspire our growing team at arenaflex University. The ideal candidate will have a vision for re-imagining the customer learning journey, creating a world-class learning program that spans modalities and skills, and developing a global workforce of arenaflex ambassadors who can drive meaningful change. This strategic leader will work across various organizations within arenaflex and with customer and partner groups to refine and grow our education services business, ensuring that arenaflex has a rich ecosystem of customers and partners gaining intrinsic value for themselves and their businesses.
Key Responsibilities
Lead the global content and learning strategy for customer training and enablement for arenaflex products and solutions.
Own the development and delivery of learning experiences for all arenaflex products, ensuring timely, relevant, comprehensive, and effective curricula for diverse audience profiles and segments.
Lead and energize a high-performing organization, setting a clear vision and establishing a culture of continuous improvement to drive a team of Learning Experience Designers, Instructional Designers, and professional trainers.
Deliver a world-class learner experience, including learners' journey, programs, and offerings, LMS/LXP systems, processes, and policies, and digital touchpoints.
Partner closely with Marketing to execute on the strategy and brand of arenaflex certifications as synonymous with expertise in our industry.
Establish, monitor, and achieve key financial and non-financial performance metrics for the Learning function to ensure the program is delivering to brand, community, marketing, and sales goals.
Make arenaflex University integral to the Marketing, Sales, Engineering, and Customer Success organizations to retain and expand the customer base.
Manage cross-functional interlock and lead strategic and operational interlock with Marketing, Sales, Sales Operations, Engineering, and Customer Success.
Partner and align effectively with the Channels team to expand the competency, capacity, and capability of the partner ecosystem.
Innovate with blended learning solutions while aligning with arenaflex's overall knowledge and enablement strategy, including documentation, self-help, and community.
Lead the business-level implementation, enhancement, and support of a Learning Management System in coordination with the global, enterprise-wide effort.
Essential Qualifications
Strong business acumen and prior SaaS/Enterprise Software Customer Training leadership experience.
Excellent collaborator and communicator within and across various levels of the organization.
Strong track record for growing revenue with P&L experience.
Proven leadership skills in motivating and inspiring a team.
Experience designing, managing blended learning and certification programs.
Strong balance of strategic and execution skills.
BA/BS degree required; Advanced degree a plus.
Minimum of 10 years relevant experience.
Preferred Qualifications
Experience creating market value for a Software Certification similar to industry leaders.
Experience creating partner/channel momentum for paid training and certification.
Experience in bundling training and certification into overall company packages.
Experience deploying business rules with internal stakeholders to embed training and certifications in license transactions via attach and accounting rules.
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to providing opportunities for professional growth and development, including access to online courses and training programs. Our culture encourages innovation, creativity, and continuous learning, and we support our employees in achieving their career goals. As a Senior Director of Global Customer Education Services, you will have the opportunity to lead a high-performing team, drive strategic initiatives, and contribute to the growth and success of our company.
Work Environment and Company Culture
arenaflex is an Equal Opportunity Employer committed to fostering an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws. Our company culture values diversity, equity, and inclusion, and we strive to create a workplace where everyone feels welcome, valued, and empowered to contribute their best work.
Compensation, Perks, and Benefits
arenaflex offers a competitive base salary range, market-competitive incentive opportunities, and a comprehensive benefits package, including:
HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options for full-time employees.
Equity - Restricted Stock Units (RSUs) for eligible roles.
Lucrative Employee Stock Purchase Program (15% discount).
401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay).
Monthly stipend to support your work and productivity.
Flexible Time Away Program, plus Incidental Sick Leave.
US employees are automatically covered under arenaflex-sponsored life insurance, short-term, and long-term disability plans.
US employees receive 12 paid holidays per year.
Up to 24 weeks of Parental Leave.
Personal paid Volunteer Day to support our community.
Opportunities for professional growth and development, including access to online courses and training programs.
Company Funded Perks, including a counseling membership, local retail discounts, and your own personal arenaflex account.
Teleworking options from any registered location in the U.S. (role-specific).
Conclusion
If you are a dynamic leader with a passion for creating world-class learning experiences and driving business growth, we encourage you to apply for the Senior Director, Global Customer Education Services role at arenaflex. This is an exceptional opportunity to join a innovative company that values diversity, equity, and inclusion, and is committed to fostering an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members. Apply now to join our team and contribute to the success of arenaflex!
Apply Now
arenaflex is at the forefront of transforming work into dynamic, collaborative, and impactful experiences. Our innovative platform unifies collaboration, workflows, and content management, providing a flexible, secure, and scalable no-code solution that empowers everyone to make a continuous impact. As a leader in our industry, we are committed to fostering an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members, who also represent the diverse needs of our customers.
Job Overview
We are seeking an exceptional Senior Director of Global Customer Education Services to lead and inspire our growing team at arenaflex University. The ideal candidate will have a vision for re-imagining the customer learning journey, creating a world-class learning program that spans modalities and skills, and developing a global workforce of arenaflex ambassadors who can drive meaningful change. This strategic leader will work across various organizations within arenaflex and with customer and partner groups to refine and grow our education services business, ensuring that arenaflex has a rich ecosystem of customers and partners gaining intrinsic value for themselves and their businesses.
Key Responsibilities
Lead the global content and learning strategy for customer training and enablement for arenaflex products and solutions.
Own the development and delivery of learning experiences for all arenaflex products, ensuring timely, relevant, comprehensive, and effective curricula for diverse audience profiles and segments.
Lead and energize a high-performing organization, setting a clear vision and establishing a culture of continuous improvement to drive a team of Learning Experience Designers, Instructional Designers, and professional trainers.
Deliver a world-class learner experience, including learners' journey, programs, and offerings, LMS/LXP systems, processes, and policies, and digital touchpoints.
Partner closely with Marketing to execute on the strategy and brand of arenaflex certifications as synonymous with expertise in our industry.
Establish, monitor, and achieve key financial and non-financial performance metrics for the Learning function to ensure the program is delivering to brand, community, marketing, and sales goals.
Make arenaflex University integral to the Marketing, Sales, Engineering, and Customer Success organizations to retain and expand the customer base.
Manage cross-functional interlock and lead strategic and operational interlock with Marketing, Sales, Sales Operations, Engineering, and Customer Success.
Partner and align effectively with the Channels team to expand the competency, capacity, and capability of the partner ecosystem.
Innovate with blended learning solutions while aligning with arenaflex's overall knowledge and enablement strategy, including documentation, self-help, and community.
Lead the business-level implementation, enhancement, and support of a Learning Management System in coordination with the global, enterprise-wide effort.
Essential Qualifications
Strong business acumen and prior SaaS/Enterprise Software Customer Training leadership experience.
Excellent collaborator and communicator within and across various levels of the organization.
Strong track record for growing revenue with P&L experience.
Proven leadership skills in motivating and inspiring a team.
Experience designing, managing blended learning and certification programs.
Strong balance of strategic and execution skills.
BA/BS degree required; Advanced degree a plus.
Minimum of 10 years relevant experience.
Preferred Qualifications
Experience creating market value for a Software Certification similar to industry leaders.
Experience creating partner/channel momentum for paid training and certification.
Experience in bundling training and certification into overall company packages.
Experience deploying business rules with internal stakeholders to embed training and certifications in license transactions via attach and accounting rules.
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to providing opportunities for professional growth and development, including access to online courses and training programs. Our culture encourages innovation, creativity, and continuous learning, and we support our employees in achieving their career goals. As a Senior Director of Global Customer Education Services, you will have the opportunity to lead a high-performing team, drive strategic initiatives, and contribute to the growth and success of our company.
Work Environment and Company Culture
arenaflex is an Equal Opportunity Employer committed to fostering an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws. Our company culture values diversity, equity, and inclusion, and we strive to create a workplace where everyone feels welcome, valued, and empowered to contribute their best work.
Compensation, Perks, and Benefits
arenaflex offers a competitive base salary range, market-competitive incentive opportunities, and a comprehensive benefits package, including:
HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options for full-time employees.
Equity - Restricted Stock Units (RSUs) for eligible roles.
Lucrative Employee Stock Purchase Program (15% discount).
401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay).
Monthly stipend to support your work and productivity.
Flexible Time Away Program, plus Incidental Sick Leave.
US employees are automatically covered under arenaflex-sponsored life insurance, short-term, and long-term disability plans.
US employees receive 12 paid holidays per year.
Up to 24 weeks of Parental Leave.
Personal paid Volunteer Day to support our community.
Opportunities for professional growth and development, including access to online courses and training programs.
Company Funded Perks, including a counseling membership, local retail discounts, and your own personal arenaflex account.
Teleworking options from any registered location in the U.S. (role-specific).
Conclusion
If you are a dynamic leader with a passion for creating world-class learning experiences and driving business growth, we encourage you to apply for the Senior Director, Global Customer Education Services role at arenaflex. This is an exceptional opportunity to join a innovative company that values diversity, equity, and inclusion, and is committed to fostering an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members. Apply now to join our team and contribute to the success of arenaflex!
Apply Now