Senior Director, Customer Operations Support and Strategic Business Development Leader at arenaflex

Introduction to arenaflex At arenaflex, we empower how people live, work, and play by connecting them to what brings them joy. We drive innovation, creativity, and impact in the world, and our team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. If you're looking for a place to share your ideas freely, learn, grow, and thrive, then join the arenaflex team. Job Overview We are seeking an experienced Senior Director, Customer Operations Support and Strategic Business Development Leader to join our team. The successful candidate will lead a team of individuals in CS Operations Partner Development, providing strategic recommendations to Senior Leadership on key business decisions and objectives. This role will involve collecting and analyzing data to ensure programs are relevant, effective, and well-received, as well as leading the execution and follow-up of action items across the Senior Leadership team. Key Responsibilities Lead a team of individuals in CS Operations Partner Development, providing strategic recommendations to Senior Leadership on key business decisions and objectives Collect and analyze data to ensure programs are relevant, effective, and well-received Lead the execution and follow-up of action items across the Senior Leadership team Execute on the outsource contract strategy, performing market analysis to find potential suppliers and leading a project team in support of the workforce optimization strategy Lead the Invoice team, auditing and processing ~200 business partner invoices per month promptly for all Mobile and FIOS lines of business Identify cost-saving opportunities through auditing both invoices and contracts, where we spend more than seven hundred fifty million dollars per year Support the Security Compliance for VCG, including timely mitigation and remediation of all GCSO or VIA Security findings at our partner sites Collaborate with Corporate Security and arenaflex Internal Audit on the implementation of best practices and influence or execute the adoption of identified best practices to all partners Work with Threat Management and Learning Development on proactive Security training and communication awareness Essential Qualifications Bachelor's degree or equivalent years of experience 8+ years of relevant experience 5+ years of people management and leadership experience Experience leading Organizations of 50 employees or more Experience with outsourcing and vendor management Strong financial acumen and experience managing budgets Experience in Customer Facing Telecommunications - ie. customer service, tech support, social media, messaging Preferred Qualifications Operations background is a plus Experience with Google Office Suite Excellent communication and presentation skills, with the ability to convey complex information clearly and concisely Demonstrated organizational, interpersonal and negotiation skills Experience collaborating across different functional areas The ability to thrive in a fast-paced, dynamic work environment Agile Certification Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including leadership development, technical skills training, and mentorship opportunities. Our employees have the opportunity to work on complex and challenging projects, and to collaborate with experienced professionals in their field. We also offer a range of benefits, including health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance. Work Environment and Company Culture At arenaflex, we are proud of our diverse and inclusive work environment. We believe that diversity makes us stronger, and we are committed to creating a collaborative and inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Our employees are our greatest asset, and we are committed to supporting their well-being and success. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary range of $169,000.00 and $314,000.00 annually based on a full-time schedule. We also offer a range of benefits, including health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance. Our employees are also eligible for bonuses and other incentives, based on their performance and contributions to the company. Conclusion If you are a motivated and experienced professional looking for a new challenge, then we encourage you to apply for this exciting opportunity. At arenaflex, we are committed to helping our employees grow and develop in their careers, and to creating a collaborative and inclusive work environment that encourages authenticity and fosters a sense of belonging. We look forward to hearing from you. Apply for this job