Senior Data Analyst - Customer Experience - Remote

Join arenaflex, a forward-thinking organization dedicated to revolutionizing the way we interact with our customers, as aSenior Data Analyst on our Customer Experience team. As a key member of this team, you will play a pivotal role in leveraging data to drive business decisions, improve customer experiences, and justify investments in areas that matter most to our customers. About arenaflex arenaflex is a dynamic and innovative company that is passionate about delivering exceptional customer experiences.Our Customer Experience team is at the forefront of this mission, working tirelessly to understand our customers' needs, identify areas for improvement, and measure the impact of our efforts. We are committed to creating a culture of collaboration, innovation, and continuous learning, where our employees can grow and thrive. Job Summary We are seeking an experiencedSenior Data Analyst to join our Customer Experience team. As aSenior Data Analyst, you will be responsible for providing data-driven insights to inform business decisions, developing advanced SQL queries, creating interactive dashboards, and collaborating with stakeholders to design and implement a new CX data platform.If you are a data expert with a passion for customer experience, we want to hear from you! Key Responsibilities As aSenior Data Analyst on our Customer Experience team, you will be responsible for: * Being the data expert on a balanced team that is engaged in a key CX initiative for the company * Combining business and customer understanding with analytical expertise to make sound recommendations in their domain * Continuous discovery and data exploration * Understanding the data domain for their assigned initiative better than any other resource in the company – knowing what data is there, how to join it, and how to use it to tell stories, make decisions, and answer questions * Tracking benefits of actions by the CX team using multiple stitched data sources * Creating and maintaining advanced SQL queries that power dashboards * Creating front-end dashboards in tools like Tableau * Helping design the new CX data platform * Creating base queries and documentation to assist business teams in connecting to this new data source * Ad-hoc analytics requests Essential Qualifications To be successful in this role, you will need: * 7+ years of experience in data analysis, with a focus on customer experience and analytics * Strong analytical skills, with the ability to extract insights from complex data sets * Excellent SQL skills, with experience in developing advanced queries and stored procedures * Experience with data visualization tools, such as Tableau * Strong communication and interpersonal skills, with the ability to collaborate with stakeholders and present findings to non-technical audiences * Ability to work independently and as part of a team, with a high degree of analytical ability and intellectual curiosity Preferred Qualifications While not required, the following qualifications would be beneficial: * 1-2 years of experience in data management, process analysis, and improvement * Experience with data mining and machine learning techniques * Knowledge of usability best practices and user design * Certification in data analysis or a related field Competencies To succeed in this role, you will need to demonstrate the following competencies: * Superior interpersonal skills and ability to collaborate actively and work in a team environment * Commitment to organized, high-quality deliverables * Ability to mentor colleagues on standards, best practices, and new technology concepts * Understanding of usability best practices and user design * Creative approach to problem solving, innovation, and issue resolution * Excellent verbal and written communication skills * Self-motivated and self-managed with a high degree of analytical ability and intellectual curiosity Work Environment and Culture As a remote employee, you will have the flexibility to work from anywhere, while still being part of a dynamic and collaborative team.arenaflex is committed to creating a culture of innovation, creativity, and continuous learning, where our employees can grow and thrive. Compensation and Benefits arenaflex offers a competitive salary and benefits package, including: * Comprehensive health insurance * 401(k) matching program * Paid time off and holidays * Professional development opportunities * Flexible work arrangements If you are a motivated and experienced data analyst with a passion for customer experience, we want to hear from you!Please apply including your resume and a cover letter, by April 21, 2024. We look forward to hearing from you! Equal Employment Opportunity arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination.