Senior Customer Success Specialist
Job Description:
• The Senior Customer Success Specialist plays a high-impact role in managing strategy and product utilization across the CDSP product portfolio.
• They serve as an advisor for our mid-size (major) accounts and are responsible for optimizing customer outcomes.
• Ensure customer relationships are established and strengthened.
• Drive product adoption and ensure utilization goals are achieved.
• Work directly with Sales Major Account Managers to ensure customer needs are identified and satisfied.
• Partner with Sales to build and maintain the health and well-being of assigned Major Accounts.
Requirements:
• Bachelor’s degree required, Business Health Administration preferred.
• 3+ years of experience in Saas-based customer success, account management, or a related role.
• Must have experience owning a book of business.
• Healthcare background preferred, including knowledge of clinical decision support (CDS) products, knowledge of EHRs and workflows, and understanding of the healthcare industry.
• Familiarity with customer success platforms and CRMs (Salesforce, etc).
• Excellent project management skills.
• Detail-oriented, self-motivated, and excellent multitasking skills.
• Data-oriented, consultative approach to promote product utilization with customers.
• Proven ability to quickly establish rapport with all level of personnel up to and including C-suite executives.
Benefits:
• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave
Apply Now
Apply Now
• The Senior Customer Success Specialist plays a high-impact role in managing strategy and product utilization across the CDSP product portfolio.
• They serve as an advisor for our mid-size (major) accounts and are responsible for optimizing customer outcomes.
• Ensure customer relationships are established and strengthened.
• Drive product adoption and ensure utilization goals are achieved.
• Work directly with Sales Major Account Managers to ensure customer needs are identified and satisfied.
• Partner with Sales to build and maintain the health and well-being of assigned Major Accounts.
Requirements:
• Bachelor’s degree required, Business Health Administration preferred.
• 3+ years of experience in Saas-based customer success, account management, or a related role.
• Must have experience owning a book of business.
• Healthcare background preferred, including knowledge of clinical decision support (CDS) products, knowledge of EHRs and workflows, and understanding of the healthcare industry.
• Familiarity with customer success platforms and CRMs (Salesforce, etc).
• Excellent project management skills.
• Detail-oriented, self-motivated, and excellent multitasking skills.
• Data-oriented, consultative approach to promote product utilization with customers.
• Proven ability to quickly establish rapport with all level of personnel up to and including C-suite executives.
Benefits:
• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave
Apply Now
Apply Now