**Senior Customer Success Manager (Remote OK) – Drive Strategic Growth and Success with Global Enterprise Clients**

At blithequark, we're revolutionizing the online environment by protecting consumers from online spam and abuse. As a recognized leader in bot detection and mitigation, we've earned the highest score in customer satisfaction and largest market presence four quarters running. Our AI-powered platform combines powerful risk assessments with dynamic threat response to undermine the strategy of attack, all while improving good user throughput. With 20% of our customers being Fortune 500 companies, we're committed to delivering exceptional customer success and driving growth for our top clients. **Join Our Visionary Team** As a Senior Customer Success Manager at blithequark, you'll play a critical role in driving strategic relationships with our top customers, delivering technical guidance and business value, and ensuring long-term success. You'll lead discovery conversations, guide solution implementation, and act as a trusted advisor, balancing deep technical understanding with strong executive presence. If you're passionate about customer success, technical leadership, and driving growth, we invite you to join our collaborative ecosystem and shape the future of technology. **Key Responsibilities:** • **Strategic Partnership**: Serve as the primary point of contact for enterprise customers, understanding their architectures, web applications, and cloud stacks. • **Technical Guidance**: Lead customers through implementation, optimization, and best practices without needing constant engineering support. • **Executive Relationships**: Manage executive relationships and influence stakeholders to adopt recommendations. • **Customer Alignment**: Ensure alignment with customer goals, drive adoption, and proactively mitigate churn risk. • **Expansion Opportunities**: Identify and pursue expansion opportunities in collaboration with sales. • **Insights and Value**: Deliver insights and communicate value through reporting, consultation, and thought leadership. • **Industry Knowledge**: Leverage industry knowledge to tailor guidance to customer needs. **What You Bring:** • **8+ years** in Customer Success, Technical Account Management, Solution Consulting, or related technical client-facing roles. • **Strong Technical Understanding**: Strong understanding of web applications, cloud infrastructure, and modern development stacks (HTML, JavaScript, APIs). • **Executive Presence**: Ability to confidently lead technical conversations and troubleshoot issues. • **Communication and Relationship Management**: Excellent communication, relationship management, and consultative skills. • **Background in SaaS, Cybersecurity, or Financial Services**: Background in SaaS, cybersecurity, or financial services is a strong plus. **Nice-to-Haves:** • **Bachelor's Degree**: Bachelor's degree in Computer Science, MIS, Engineering, or its equivalent. • **Background in Customer-Facing Cybersecurity**: Background in customer-facing cybersecurity. **Why blithequark?** At blithequark, our technology-driven approach enables us to make a substantial impact in the industry, supported by a robust customer base consisting of global enterprise giants. We're not just a company; we're a collaborative ecosystem where you will actively partner with these influential brands, tackling the most demanding technical challenges to safeguard hundreds of millions of users across the globe. **Why Top Tech Professionals Choose blithequark:** • **Cutting-Edge Technology**: Our high-efficacy solutions, backed by solid warranties, attract leading, global enterprise clients. • **Innovation and Excellence**: We foster a culture that emphasizes technological innovation and the pursuit of excellence, ensuring a balanced and thriving work environment. • **Experienced Leadership**: Guided by seasoned executives with deep tech expertise and a history of successful growth and equity events. • **Ideal Size**: We're structured to be agile and adaptable, large enough to provide stability, yet small enough to value your voice and ideas. **Join Our Diverse and High-Performing Environment** We value your unique contributions, perspectives, and experiences. Be part of a diverse and high-performing environment that prioritizes collaboration, excellence, and inclusion. We hire the best, focus on their professional development, and offer support for continuing education. **We Value:** • **People**: First and foremost, they are our most valuable resource. Our people are independent thinkers who make data-driven decisions and take ownership and accountability in all the things they do. • **Team Work**: We demonstrate respect, trust, integrity, and communicate openly with a positive can-do attitude and constructively challenge one another. • **Customer Focus**: We empathize with our customers and obsess about solving their problems. • **Execution**: We execute with precision, professionalism, and urgency. • **Security**: It's the lens through which we implement our processes, procedures, and programs. **Benefits:** • **Competitive Salary + Equity**: Competitive salary and equity package. • **401k Plan**: 401k plan with company match. • **Robust Benefits Package**: Robust benefits package, including 85% medical, dental, vision coverage for employees and 75% for dependents. • **Flexible PTO**: Flexible PTO policy. • **Life Insurance Coverage**: Life insurance coverage. • **Short and Long Term Disability Insurance**: Short and long-term disability insurance paid by the company. • **Generous Nationwide Parental Leave Policy**: Generous nationwide parental leave policy. • **Amazing Discounts Program**: Amazing discounts program. • **Wellbeing Package**: Wellbeing package, including mental health and gym discounts. • **Flexible Working Hours**: Flexible working hours to support personal well-being and mental health. • **Employee Assistance Program**: Employee assistance program. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, blithequark will provide reasonable accommodations for qualified individuals with disabilities. **Apply Now** If you're passionate about customer success, technical leadership, and driving growth, we invite you to join our collaborative ecosystem and shape the future of technology. Apply now to become a part of our visionary team and drive strategic growth and success with global enterprise clients. Apply for this job