Senior Customer Success Manager (Remote)

Allure Security is looking for a Senior Customer Success Manager to drive customer growth, retention, and long-term value across a portfolio of strategic accounts. This is not a traditional “service-oriented” CSM role. You will operate as a commercial owner of your book of business—responsible for renewals, expansion, and building executive-level partnerships that directly impact revenue. Description Key Responsibilities Own a High-Value Commercial Portfolio : Drive retention and expansion for a dedicated segment of approximately 70–75 upper-tier commercial accounts. Identify and Close Expansion Opportunities : Proactively surface upsell and cross-sell potential within your portfolio, moving beyond traditional support to drive immediate revenue growth. Manage the Full Renewal Lifecycle : Lead end-to-end renewal negotiations for commercial customers, ensuring high retention rates and protecting the organization's recurring revenue. Drive Strategic Value Alignment : Conduct regular business reviews to tie customer strategic objectives to product metrics, specific use cases, and realized benefits. Serve as the Internal "Quarterback" : Coordinate across product, security operations, and technical teams to resolve complex customer workflows and technical support issues. Leverage Domain Expertise : Utilize your background in cybersecurity to establish immediate credibility with customers and provide expert guidance on the threat landscape. Navigate Startup Ambiguity with Grit : Demonstrate initiative by digging for opportunities independently and finding solutions within evolving or "messy" data systems. Streamline Customer Adoption : Oversee the transition from onboarding to full adoption, ensuring customers achieve their desired outcomes early in the partnership. Prepare for Enterprise Transition : Maintain high standards of strategic account protection with the goal of evolving into an Enterprise CSM role within 9–12 months. Experience & Expertise Strong communication skills with confidence engaging C-level executives on technical solutions and business impact Self-starter with sound judgment, strong prioritization skills, and a proactive approach to problem-solving Ability to work independently in a hands-on role while collaborating cross-functionally Growth mindset with openness to feedback and a willingness to roll up your sleeves 3+ years of experience in account management or customer relationship management within a technical solutions environment Proven track record of achieving retention and/or expansion revenue targets Experience working in a startup environment preferred Experience in cybersecurity or fraud-related solutions is a plus Our Values We Learn from Our Customers We actively listen to customers and prospects, using their insights to guide our strategy and innovation. We Invent Awesome Stuff We tackle complex problems others have written off—bringing bold, differentiated solutions to a market facing billions in online fraud. We Are Honest, Ethical, and Kind We operate with integrity and intention in every interaction—with customers, partners, and each other. We Make Each Other Successful We foster an inclusive, collaborative culture built on mutual respect, support, and continuous learning. Compensation Salary Range: $150,000 – $170,000 OTE per year (Base + Commission) Hiring Team Meghan Jaeger Jason Gonzales Tim McCarthy Annie Mullen Josh Shaul About the Company Allure Security is an award-winning cybersecurity start-up resulting from a decade-plus of research and development. Our patented technology finds and eliminates fraudulent websites that impersonate trusted brands across the internet. We center on online brand protection by detecting and preventing online fraud with unrivaled cutting-edge artificial intelligence technology. Allure Security is in the midst of a hyper-growth phase as we become the de facto standard solution for finding and eliminating online impersonations. The core of Allure Security’s business is machine vision and natural language processing that can spot scams based on appearance and content, continuously fine-tuned. The scammers are constantly evolving techniques to evade detection by security tools and our job is to stay way ahead. Scams not only hurt businesses, they hurt consumers. Allure Security’s mission is to stop the scams. Allure Security is adamant about protecting brands and preventing fraud. We are committed to helping organizations safeguard their customer journey across all digital channels. We identify and eliminate new scams and impersonations before potential victims are deceived.