**Senior Customer Success Manager, Enterprise (US & East)**

**Join the arenaflex Team and Revolutionize Customer Success in the Pentesting Industry** Are you a seasoned customer success professional looking for a new challenge in the rapidly expanding pentesting industry? Do you have a passion for building strong relationships with clients and driving business growth? Look no further than arenaflex, a leading provider of Offensive Security Testing solutions. We're seeking an experienced Senior Customer Success Manager to join our Enterprise team and help our customers build successful security testing programs. **About arenaflex** arenaflex was founded on the belief that organizations deserve better security testing solutions. Our mission is to empower organizations to operate fearlessly and innovate securely by providing seamless, effective, and collaborative Offensive Security Testing. With a diverse, fully remote team and a powerful SaaS platform, we're committed to helping organizations of all sizes achieve their security goals. **The Role** As a Senior Customer Success Manager at arenaflex, you'll be responsible for owning the overall relationship with assigned clients, including adoption, retention, growth, and satisfaction. You'll establish a trusted and strategic advisor relationship with each client, driving continued value from our products and services. Your goal will be to build successful security testing and cybersecurity service programs for our customers, while also acting as the voice of the customer internally to advocate for their needs. **Key Responsibilities** * Own overall relationship with assigned clients, including adoption, retention, growth, and satisfaction * Establish a trusted/strategic and consultative advisor relationship with each client and drive continued value of our products and services * Develop, prepare, and nurture customers for advocacy * Build successful security testing and cybersecurity service programs for our customers * Act as the voice of the customer internally to advocate for their needs * Monitor day-to-day service execution and customer satisfaction * Balance consultative strategic planning with tactical execution to help customers design long-term security roadmaps while driving near-term results * Work with customers to establish critical goals and KPIs, and partner with them to achieve these outcomes * Manage the annual renewal process to assure uninterrupted product use * Identify and develop upsell opportunities * Program manage account escalations * Interface with internal and external C-level executives * Partner directly with Sales to deliver a seamless customer experience **You Have** * 3-5 years of experience in Enterprise Customer Success * Brings a consultative approach, balancing high-level strategic planning with hands-on tactical execution * Domain knowledge in cybersecurity services, including frameworks, testing practices, and program execution * Experience partnering with SecOps, AppSec, or other security-focused personas (CISOs, Security Engineers and Analysts) to align on priorities and drive program success (strongly preferred) * Experience working with Salesforce * Strong multi-tasking skills and flexibility to adjust to changing priorities * Excellent written and verbal communication skills * Familiarity working with Enterprise-level clients * Prior experience in a detail-oriented and analytical environment * Prior experience managing renewals, expansions, and speaking with C-level executives * Naturally proactive, always seeking ways to add value and elevate both the customer and the team * Eagerness to learn, adapt, and perfect your work * A strong desire to help and serve customers: they win, so you win **Why You Should Join Us** * Grow in a passionate, rapidly expanding industry operating at the forefront of the Pentesting industry * Work directly with experienced senior leaders with ongoing mentorship opportunities * Earn competitive compensation and an attractive equity plan * Save for the future with a 401(k) program (US) or pension (EU) * Benefit from medical, dental, vision and life insurance (US) or statutory healthcare (EU) * Leverage stipends for: + Wellness + Work-from-home equipment & wifi + Learning & development * Make the most of our flexible, generous paid time off and paid parental leave **Pay Range Disclosure** arenaflex is committed to fair and equitable compensation practices. The salary range for this role is ($104,768 – $130,960) per year + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. The salary range may differ in other states and may be impacted by proximity to major metropolitan cities. **Equal Opportunity Employer** arenaflex is an equal opportunity employer, and we want the best available persons for every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. **E-Verify Employer** arenaflex is an E-Verify employer. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). It allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. If you're a motivated and experienced customer success professional looking for a new challenge, we encourage you to apply for this exciting opportunity to join the arenaflex team. Apply for this job