Senior Customer Success Manager

Who we are:Nitra is changing how providers in the healthcare sector access credit and financial services – addressing an imminent need for modern financial solutions that integrate seamlessly with complex industry processes. Our goal is to provide an ecosystem of fintech and software solutions that help doctors better manage their practices, so they can have time back to focus on what matters to them most.Nitra offers physicians and medical clinics around the country credit and expense management products they crucially need, as well as a medical supply marketplace, in an all-in-one platform powered by machine learning technologies.Nitra was created by unicorn founders who have successfully scaled to thousands of customers and exited $1B+ public offerings. They are joined by an ambitious and experienced team from American Express, Plaid, and Goldman Sachs. The team is backed by some of the world’s leading VCs (Andreessen Horowitz, NEA, etc.) and is supported by an expert group of advisors including the cofounders of Square and Xendit, executives from Intuit, former Governors, White House senior staffers, and a co-founder of CityMD.We're looking for:A Customer Success Manager who will be responsible for managing Nitra’s customers and channel partners. We need an expert in account management who will help Nitra continue its exponential growth trajectory and momentum. Your responsibilities will include: Onboarding new customers and channel partnersProviding a first-class customer experience to all customers and partners, ensuring their needs are metMonitoring and tracking customer and channel partner performance, driving growth by increasing share of wallet and preventing customer churnEstablishing clear client retention goalsServing as a trusted advisor and the primary point of contact for customers, resolving their issues and complaints, and working collaboratively with product and engineering teams to improve the product and customer experience You have: Proven track record (5+ years) of success as a Customer Success Manager or similar roleExceptional ability to communicate and foster positive business relationshipsExperience in managing and working with a diverse group of stakeholders and customersEnjoy working in an unstructured start-up environment (lack of process does not frustrate you)Excellent written and verbal communication skills – proven ability to effectively interact with medical professionalsExpert level time management and organizational skills – adept at handling and frequently re-prioritizing a high volume of tasksThe ability to see challenges as opportunities to level up. High-achieving and goal-oriented. A self-starter, you are always able to understand the bigger picture, and take a leading role to impact itA collaborative spirit – transparent in your work, output, and decision makingPassion for creative thinking and bold ideas for growing the business/enhancing customer experience. We offer: Equity - Everyone at Nitra is an owner. When the company wins, you winCompetitive Salary - You’re the best of the best, and your salary will reflect your experience and reward your contributions to NitraHealth Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options.Retirement Benefits - Your financial stability matters to us so we provide a generous employer 401K match Additional Information Nitra values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnicity, national origin or ancestry, gender, race, religious beliefs, disability, sex, sexual orientation, age, veteran status, genetic information, citizenship, or any other characteristic protected by law.

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