Senior Customer Success Manager

About PresencePresence is the leading provider of teletherapy solutions for children with diverse needs. Through our award-winning technology, Presence connects speech-language pathologists, school psychologists, occupational therapists, and mental health specialists to schools, districts, and organizations nationwide. Our growing network of 2,000+ clinicians has delivered over 7 million teletherapy sessions to K-12 students.We are a remote-first, distributed workforce of 200+ corporate employees, headquartered in New York. We place a high value on “cameras on” engagement, schedule coordination and cross-functional communication to stay connected with each other when working in different places. Many roles require travel to create opportunities to engage in-person with our school partners, our clinicians, and each other.About This RoleAt Presence, we believe it’s our responsibility to help schools ensure their students have access to the specialized services they need. We’re seeking high-energy, sales-driven professionals to lead the acquisition, retention, growth and long-term success of key school district partnerships. In this role, you will own and manage a portfolio of strategic accounts, providing exceptional customer success while driving growth through renewals and expansion. Our customers are our most valued asset, and we must ensure they have the best possible experience with Presence.The ideal candidate is results-oriented, excels in consultative selling, and brings a strong track record of success working with large, complex organizations and education systems.Role ResponsibilitiesLet’s get this one out of the way immediately – hit your quota!Own and manage a portfolio of school district accounts to ensure satisfaction, retention, and growth through exceptional customer success support and strategic partnership managementDrive contract growth by identifying, targeting, and securing new stakeholders within a district through outbound prospecting, referrals, asking for introductions to other departments/schools and inbound inquiriesLead the full sales cycle from discovery and needs assessment through proposal development, pricing, and contract executionAct as a trusted advisor and liaison between Presence and existing clients, ensuring alignment between district needs and Presence’s service offeringsDevelop customized solutions based on a deep understanding of district challenges related to special education and mental health service deliveryCollaborate cross-functionally with internal teams, including clinical services, operations, and marketing, to deliver a seamless customer experienceMaintain accurate records and forecasting in Salesforce, including tracking activity, pipeline stages, key decision-makers, and deal progressMonitor key performance metrics, including renewal rates, new business acquisition, activity generation, customer satisfaction, and revenue growth within assigned accounts and territoryPrepare and deliver strategic presentations and proposals to district leadership, special education directors, and other key stakeholdersLead implementation projects and onboard new and returning customersServe as the internal point of contact for any escalations related to an assigned clientDevelop strong meaningful relationships with our clients and set up regular touch points to drive the relationship and value to our clients and act as their advocate Serve as the primary point of contact for clients, looping in other teams as needed to provide exceptional serviceStay informed on K-12 education trends, funding changes, and competitive landscape to position Presence as a leading solution providerAccurately forecast your weekly, monthly, quarterly, and annual bookings and revenueExperience with onsite visits, conference attendance, and ability to travel as business dictates, estimated but not limited to 35% - 50%What we're looking for?Proven Experience4–5+ years of quota-carrying success in K-12, EdTech, or SaaS marketsHistory of selling into school districts/education systems, navigating complex multi-stakeholder cycles and closing high-value contractsConsistently hit or exceeded sales targets in prior rolesExperience leading cross-functional teams on customer-facing projectsTrack record of growing existing accounts—securing renewals, driving upsells, and sustaining top-tier customer satisfactionAbility to successfully balance a wide variety of daily tasks and adjust priorities on the flySales Discipline ExecutionProactive revenue mindset to build and sustain a healthy pipelineFull ownership of KPIs with disciplined daily, weekly, and monthly territory plansSkilled negotiator who handles objections with confidence and closes decisivelyRelationship Communication SkillsTrusted advisor to senior education leaders; polished presenter from first pitch through renewalExceptional written and verbal communication across email, calls, onsite meetings, and executive briefingsSound judgment on when to escalate issues and engage internal resources to meet client needsMindset Work StyleSelf-starter who thrives in a remote, results-oriented environmentCurious, growth-oriented learner who masters our solutions, customer pain points, and value-based selling approachOperationally strong and fluent with Salesforce (or similar CRM) and the modern sales tech stackEducationBachelor’s degree or equivalent experienceWhat will help you succeed here?Passion for helping schools and students with special needsStrong self-motivation/entrepreneurial mindset, dedicated to growing services and client baseFlexibility and adaptability - ability to quickly adjust to changing conditions and maintain a high-performance standardGreat collaborative and independent problem-solving skillsAbility to take ownership of the clients health, account growth and conversationsAbility to work well with other team members in high-pressure situations with grace, optimism, and a sense of humorWhat are some of the benefits we offer? Comprehensive Medical Coverage includes Dental and VisionFlexible PTO11 Company Paid Holidays Benefits Package: including 401K savings plan and access to an Employee Assistance Program.$500 home office stipendPaid Life insurance, ADD. and disability benefitsPaid parental and caregiving leave.Eligibility to apply for a Professional Development Scholarship. Inclusive Culture: We are intentional about creating a culture that is fun and inclusive.This role is also eligible to participate in Presence’s equity plan subject to the terms of the applicable plans and policies.An employee’s starting pay will be determined based on job-related skills, experience, qualifications, geographic location, and market conditions.Salary ranges are:80,000-100,000Where is this position located? Presence is headquartered in New York, with our clients located throughout the U.S. This is a remote position based in the USCurrently hiring for roles prioritizing PST, MST, and CSTThis position reports to the VP of Customer SuccessAll employees commit to being available on-camera for our Core Working Hours, noon- 5 pm EST M- F.Originally posted on Himalayas

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