Senior Customer Success Manager

What is Amplemarket all about?Amplemarket's premise is that a lot of the playbooks used by B2B sales teams that worked 5 years ago don't cut it anymore.In today's environment, sales teams need to have a tremendous amount of information about their prospects to decide when is the best moment and channel to reach out in the most relevant way. You can't do this with 5 different data/sales enablement point solutions that don't share the same data schema and barely communicate with each other. Amplemarket is the all-in-one compound solution that enables this.Our AI-powered sales platform helps B2B companies generate more opportunities thanks to our advanced lead generation engine, hyper-personalized sequencing, omnichannel outreach, and AI-powered smart actions. We are backed by Y Combinator, and we are powering the sales teams at some of the fastest-growing companies in the world like Deel, Moveworks, H1 and Vanta.We are looking for an experienced, motivated, and passionate Customer Success Manager to join our Customer Team at Amplemarket.At Amplemarket, we are on a mission to set the highest standards in customer experience. We believe exceptional customer experience not only drives growth and retention, but also turns customers into enthusiastic champions and advocates of our platform.As a Customer Success Manager, you will be the trusted advisor to our customers, ensuring they achieve their desired outcomes through the use of Amplemarket. You will be responsible for building strong, long-term relationships, identifying opportunities for expansion, and proactively addressing challenges to ensure customer satisfaction and success.You will:Own and manage a portfolio of customer accounts, fostering strong business relationships with external stakeholders at all levelsAct as a trusted advisor, guiding customers through their entire journey with Amplemarket, from onboarding to renewal, helping them achieve their business goalsLead the onboarding process for new customers, ensuring a seamless transition from sales to customer success, including live product training sessionsTrack and report on key metrics, including customer satisfaction, NPS, retention rates, growth, and moreIdentify expansion opportunities and manage upsell initiativesProactively monitor account health to identify risks early and be proactive at mitigating churnBe the voice of the customer within Amplemarket, advocating for product improvements and new features by collaborating with product, engineering, sales, and marketing teamsContribute to process improvements by helping to define and refine customer success workflows and best practicesWho we’re looking for:3+ years of experience in customer success, account management, or a similar customer-facing role, preferably in a SaaS environmentA customer-centric mindset with a passion for delivering exceptional experiences and driving positive outcomesExceptional relationship-building skills, capable of engaging with a range of stakeholders, from end-users to executive sponsorsA proven track record in managing complex customer relationships, achieving renewals, driving expansions, and building customer advocacyStrong organizational skills with the ability to manage and report on multiple accounts efficiently in a fast-paced environmentExcellent written and verbal communication skills—you will be the primary point of contact for your accounts and must communicate clearly and effectivelyAnalytical skills—you’ll forecast potential ARR changes and prepare data-driven QBRs for your customersSolid project management experience to ensure smooth customer onboarding and ongoing successCommercial acumen with the ability to identify, nurture, and close growth opportunities within your book of businessAbility to thrive in a remote-first environment and collaborate effectively with multiple internal teamsNice to have:Previous experience in salesPrevious experience in marketing (Growth/Performance)Experience working in a high-growth startup environmentFamiliarity with remote-first work practicesKnowledge of the outbound sales industry, trends and solutions in the marketA little more about Amplemarket:We are a post-Series A start-upWe are backed by YCombinatorFast growing startup with product market fitFounders also created https://fermatslibrary.comYou can listen more about us here: https://bit.ly/2W7fVDRWe offer:Nice work environmentCompetitive SalaryHealth InsuranceStock OptionsAnnual Company Trip in a secret locationand more!Amplemarket is committed to creating an inclusive employee experience for all.Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of innovators, we firmly believe that what truly matters is how your skills, knowledge and personality fit our company. So bring your best professional version of yourself, and apply - we'd like to hear from you!Originally posted on Himalayas

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