Senior Customer Solutions Specialist (Remote - Luxembourg)

Join a fast-growing tech company revolutionizing access and transparency in the private markets industry as a Senior Customer Solutions Specialist. This role involves serving as a trusted partner to high-value customers, solving complex issues, and ensuring an exceptional product experience.RequirementsDeliver timely and high-quality technical assistance via email, phone, Zoom, and chat to ensure customer success.Develop deep expertise in the platform and private markets industry to guide users across core product areas.Act as a trusted advisor to private equity clients, strengthening relationships and driving user satisfaction.Collaborate closely with Customer Success, Product, and Engineering to resolve complex issues and improve customer experience.Lead onboarding support, conduct client meetings, and assist with implementation as needed.Advocate for customers by sharing feedback to influence product roadmap and feature improvements.Handle high-impact support cases independently, managing escalations and maintaining high CSAT scores.Support team growth by mentoring peers and contributing to an inclusive, knowledge-sharing culture.BenefitsCompetitive base salary ranging from €40,000 to €55,000 (depending on experience and location).Equity participation in a fast-growing technology company.Supplemental health and dental coverage for employees and dependents.Generous paid time off and recognized public holidays.Paid family, medical, and bereavement leave.Pension plan contributions.Annual professional development stipend to support your growth.Remote-first work environment with optional office access in select locations.Originally posted on Himalayas

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