Senior Customer Service Representative
Description:
Work in a challenging, fast-paced environment with a high volume of inbound phone based contacts
Address questions related to compliance and policy adherence, ensuring members understand these guidelines
Drive clarity and ask probing questions to identify the root cause of complex issues
Convey realistic expectations about next steps and actions
Deliver difficult messages while establishing trust and driving brand loyalty
Adhere to established policy-driven guidelines ensuring consistency and compliance in decision-making processes
Conduct thorough investigations of member accounts to identify issues
Requirements:
3+ years of call center or relevant customer service experience
Customer-centric; a stellar communicator, with high levels of empathy and emotional intelligence
Digital proficiency in navigating web-based & e-commerce specific software applications, knowledge bases, instant messaging, and internet searches
Skilled and insightful to the needs of customers
Maintaining resiliency while delivering tough messages
Comfortable in a dynamic, fast-paced, and constantly evolving working environment
Benefits:
Starting pay of $21.00/hr with differentials for swing and weekend shifts
Benefits on Day 1 (Medical, Dental, Vision Insurance)
16+ Days of Paid Time Off
eBay Sabbatical- Every 5 years, receive 4 weeks off at 100% pay
Teammates receive quarterly performance bonuses and yearly performance raises
And many more at ebaybenefits.com
Apply Now
Work in a challenging, fast-paced environment with a high volume of inbound phone based contacts
Address questions related to compliance and policy adherence, ensuring members understand these guidelines
Drive clarity and ask probing questions to identify the root cause of complex issues
Convey realistic expectations about next steps and actions
Deliver difficult messages while establishing trust and driving brand loyalty
Adhere to established policy-driven guidelines ensuring consistency and compliance in decision-making processes
Conduct thorough investigations of member accounts to identify issues
Requirements:
3+ years of call center or relevant customer service experience
Customer-centric; a stellar communicator, with high levels of empathy and emotional intelligence
Digital proficiency in navigating web-based & e-commerce specific software applications, knowledge bases, instant messaging, and internet searches
Skilled and insightful to the needs of customers
Maintaining resiliency while delivering tough messages
Comfortable in a dynamic, fast-paced, and constantly evolving working environment
Benefits:
Starting pay of $21.00/hr with differentials for swing and weekend shifts
Benefits on Day 1 (Medical, Dental, Vision Insurance)
16+ Days of Paid Time Off
eBay Sabbatical- Every 5 years, receive 4 weeks off at 100% pay
Teammates receive quarterly performance bonuses and yearly performance raises
And many more at ebaybenefits.com
Apply Now