Senior Customer Service Representative
Pay Rate: $16/hr.
Location: 2330 Commerce Park Drive NE, Suite 2, Palm Bay, FL 32905
Multiple Shifts Available Between 8:00 Am to 10:00 PM Monday through Friday, plus Satursday for some shifts
Duties and responsibilities:
? Identify customer questions, complaints, concerns, and overall needs.
? Provide sufficient answers and solutions to all customer queries.
? Handle customer complaints respectfully and professionally.
? Redirect customers to appropriate departments and teams when appropriate.
? Follow up with callers on complaint/question status, ensure resolution.
? Collaborate with call center team members and other company departments to ensure overall customer and product satisfaction.
? Follow all communication procedures, policies, and guidelines during every customer interaction.
? Perform duties and responsibilities with our customers' satisfaction as your number one priority.
Education:
? High school diploma or equivalent (GED) required.
Experience & Abilities:
? Minimum one year of Call Center experience required.
? Helpful, friendly customer service experience is required.
? Able to talk on the phone and navigate a computer at the same time.
? Able to read notes within the computer system to answer questions.
? Ability to use good judgement and be resourceful to find answers and resolve issues satisfactorily for callers and know when to refer a caller to a different department or supervisor when Associate cannot answer or resolve thoroughly.
? Ability to multitask (i.e., document all calls, send emails and/or faxes to callers, perform any follow-up work promised to a caller).
Firstsource is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace. All candidates who have received a written offer of employment will be required to undergo a company paid drug test. Failure to submit to this test and/or to successfully test negative will result in withdrawal of the applicant's job offer.
Apply Now
Location: 2330 Commerce Park Drive NE, Suite 2, Palm Bay, FL 32905
Multiple Shifts Available Between 8:00 Am to 10:00 PM Monday through Friday, plus Satursday for some shifts
Duties and responsibilities:
? Identify customer questions, complaints, concerns, and overall needs.
? Provide sufficient answers and solutions to all customer queries.
? Handle customer complaints respectfully and professionally.
? Redirect customers to appropriate departments and teams when appropriate.
? Follow up with callers on complaint/question status, ensure resolution.
? Collaborate with call center team members and other company departments to ensure overall customer and product satisfaction.
? Follow all communication procedures, policies, and guidelines during every customer interaction.
? Perform duties and responsibilities with our customers' satisfaction as your number one priority.
Education:
? High school diploma or equivalent (GED) required.
Experience & Abilities:
? Minimum one year of Call Center experience required.
? Helpful, friendly customer service experience is required.
? Able to talk on the phone and navigate a computer at the same time.
? Able to read notes within the computer system to answer questions.
? Ability to use good judgement and be resourceful to find answers and resolve issues satisfactorily for callers and know when to refer a caller to a different department or supervisor when Associate cannot answer or resolve thoroughly.
? Ability to multitask (i.e., document all calls, send emails and/or faxes to callers, perform any follow-up work promised to a caller).
Firstsource is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace. All candidates who have received a written offer of employment will be required to undergo a company paid drug test. Failure to submit to this test and/or to successfully test negative will result in withdrawal of the applicant's job offer.
Apply Now