Senior Customer Service Representative
Pay Rate: $16/hr.
Location: 2330 Commerce Park Drive NE, Suite 2, Palm Bay, FL 32905
Multiple Shifts Available Between 8:00 Am to 10:00 PM Monday through Friday, plus Satursday for some shifts
Duties and responsibilities:
Identify customer questions, complaints, concerns, and overall needs.
Provide sufficient answers and solutions to all customer queries.
Handle customer complaints respectfully and professionally.
Redirect customers to appropriate departments and teams when appropriate.
Follow up with callers on complaint/question status, ensure resolution.
Collaborate with call center team members and other company departments to ensure overall customer and product satisfaction.
Follow all communication procedures, policies, and guidelines during every customer interaction.
Perform duties and responsibilities with our customers' satisfaction as your number one priority.
Education:
High school diploma or equivalent (GED) required.
Experience & Abilities:
Minimum one year of Call Center experience required.
Helpful, friendly customer service experience is required.
Able to talk on the phone and navigate a computer at the same time.
Able to read notes within the computer system to answer questions.
Ability to use good judgement and be resourceful to find answers and resolve issues satisfactorily for callers and know when to refer a caller to a different department or supervisor when Associate cannot answer or resolve thoroughly.
Ability to multitask (i.e., document all calls, send emails and/or faxes to callers, perform any follow-up work promised to a caller).
Firstsource is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace. All candidates who have received a written offer of employment will be required to undergo a company paid drug test. Failure to submit to this test and/or to successfully test negative will result in withdrawal of the applicant's job offer.
Apply Now
Location: 2330 Commerce Park Drive NE, Suite 2, Palm Bay, FL 32905
Multiple Shifts Available Between 8:00 Am to 10:00 PM Monday through Friday, plus Satursday for some shifts
Duties and responsibilities:
Identify customer questions, complaints, concerns, and overall needs.
Provide sufficient answers and solutions to all customer queries.
Handle customer complaints respectfully and professionally.
Redirect customers to appropriate departments and teams when appropriate.
Follow up with callers on complaint/question status, ensure resolution.
Collaborate with call center team members and other company departments to ensure overall customer and product satisfaction.
Follow all communication procedures, policies, and guidelines during every customer interaction.
Perform duties and responsibilities with our customers' satisfaction as your number one priority.
Education:
High school diploma or equivalent (GED) required.
Experience & Abilities:
Minimum one year of Call Center experience required.
Helpful, friendly customer service experience is required.
Able to talk on the phone and navigate a computer at the same time.
Able to read notes within the computer system to answer questions.
Ability to use good judgement and be resourceful to find answers and resolve issues satisfactorily for callers and know when to refer a caller to a different department or supervisor when Associate cannot answer or resolve thoroughly.
Ability to multitask (i.e., document all calls, send emails and/or faxes to callers, perform any follow-up work promised to a caller).
Firstsource is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace. All candidates who have received a written offer of employment will be required to undergo a company paid drug test. Failure to submit to this test and/or to successfully test negative will result in withdrawal of the applicant's job offer.
Apply Now