**Senior Customer Experience Engineer – Cloud Application Development and Customer Obsession**

At arenaflex, we're committed to empowering every person and organization on the planet to achieve more. Our Azure Customer Experience (CXP) team is dedicated to delivering exceptional customer experiences, and we're looking for a talented Senior Customer Experience Engineer to join our team. As a key member of our Observability team, you'll play a critical role in ensuring the reliability, availability, and performance of customer applications hosted in Microsoft Azure. **About arenaflex** arenaflex is a leader in the cloud computing industry, and our Azure platform is used by millions of customers worldwide. Our mission is to empower every person and organization to achieve more, and we're committed to delivering exceptional customer experiences. Our team is passionate about cloud computing, and we're always looking for talented individuals who share our vision. **The Role** As a Senior Customer Experience Engineer, you'll be responsible for designing, implementing, and maintaining robust SLO monitoring systems to track and meet the service level objectives defined in our offerings, customer engagement agreements. You'll collaborate with customers to jointly define and establish SLOs and Service Level Indicators (SLIs) that align with their business goals and expectations. You'll also develop automated solutions and troubleshooting guides to remediate or mitigate SLO breaches. **Responsibilities** * Collaborate with customers to jointly define and establish SLOs and Service Level Indicators (SLIs) that align with their business goals and expectations. * Instrument code to measure SLOs, develop solutions to detect SLO breaches. * Develop automated solutions and troubleshooting guides to remediate or mitigate SLO breaches. * Collaborate closely with service engineering teams to develop solutions for correlating customer-defined SLOs with relevant platform SLOs, signals to effectively pinpoint, address, and resolve customer-impacting issues. * Ensure customer-centric SLOs are consistently exceeded through cross-functional collaboration. * Analyze SLO data for trends, improvements, and reliability risks, proposing remediation plans. * Proactively engage customers on SLO performance, addressing concerns and offering insights. * Lead optimization efforts for system performance, scalability, and efficiency to exceed SLOs. * Develop and maintain documentation related to customer-specific SLOs, SLIs, and monitoring processes. **Qualifications** * Bachelor's Degree in Engineering, Computer Science, or related field AND 4+ years experience with designing, implementing, debugging and launching commercial software products or web services. * OR equivalent experience. * 3+ years of Site Reliability Engineering (SRE)/Customer Reliability Engineering (CRE) domain experience in cloud - Azure (or AWS/GCP) * Expertise in implementing and managing Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for cloud customers. * 2+ years of experience in a external client-facing role. **Additional Requirements** * Ability to meet arenaflex, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: arenaflex Cloud Background Check: This position will be required to pass the arenaflex Cloud background check upon hire/transfer and every two years thereafter. **Preferred Qualifications** * Bachelor's Degree in Engineering, Computer Science, or related field AND 8+ years software industry experience related to technology * OR Master's Degree in Engineering, or related field AND 6+ years software industry experience related to technology * OR equivalent experience. * 2+ years customer-facing experience. **What We Offer** * Competitive salary * Comprehensive benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance **Why Join arenaflex?** * arenaflex is a leader in the cloud computing industry, and our Azure platform is used by millions of customers worldwide. * Our team is passionate about cloud computing, and we're always looking for talented individuals who share our vision. * We're committed to delivering exceptional customer experiences, and we're looking for individuals who share our passion for customer obsession. * arenaflex is an equal opportunity employer, and we're committed to creating a diverse and inclusive work environment. **How to Apply** If you're a motivated and talented individual who is passionate about cloud computing and customer experience, we encourage you to apply for this exciting opportunity. Please submit your application today, and join our team of talented professionals who are dedicated to delivering exceptional customer experiences. **Don't Hesitate, Apply!** Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today, and join our team of talented professionals who are dedicated to delivering exceptional customer experiences. **About arenaflex's Culture** arenaflex is a place where innovation and creativity thrive. Our team is passionate about cloud computing, and we're always looking for talented individuals who share our vision. We're committed to delivering exceptional customer experiences, and we're looking for individuals who share our passion for customer obsession. **arenaflex's Values** * Customer obsession: We're committed to delivering exceptional customer experiences, and we're looking for individuals who share our passion for customer obsession. * Measure what matters: We're committed to measuring what matters, and we're looking for individuals who share our passion for data-driven decision making. * No dead-ends: We're committed to innovation and creativity, and we're looking for individuals who share our passion for exploring new ideas. * Get it done: We're committed to delivering results, and we're looking for individuals who share our passion for getting things done. * Collaboration: We're committed to teamwork and collaboration, and we're looking for individuals who share our passion for working together. * Teamwork: We're committed to teamwork and collaboration, and we're looking for individuals who share our passion for working together. * Whatever it takes: We're committed to delivering exceptional customer experiences, and we're looking for individuals who share our passion for going above and beyond. **arenaflex's Benefits** * Comprehensive benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance **arenaflex's Diversity and Inclusion** arenaflex is an equal opportunity employer, and we're committed to creating a diverse and inclusive work environment. We believe that diversity and inclusion are essential to delivering exceptional customer experiences, and we're looking for individuals who share our passion for creating a workplace that is inclusive and welcoming to everyone. **arenaflex's Security Clearances** arenaflex requires all employees to undergo a background check and obtain a security clearance. This is a requirement for all employees, and we're committed to ensuring that our employees have the necessary clearances to perform their jobs. **arenaflex's Career Growth Opportunities** arenaflex offers a range of career growth opportunities, including training and development programs, mentorship, and opportunities for advancement. We're committed to helping our employees grow and develop their careers, and we're looking for individuals who share our passion for career growth and development. **arenaflex's Learning Benefits** arenaflex offers a range of learning benefits, including training and development programs, mentorship, and opportunities for advancement. We're committed to helping our employees grow and develop their careers, and we're looking for individuals who share our passion for learning and development. **arenaflex's Work Environment** arenaflex offers a collaborative and dynamic work environment, with opportunities for teamwork and collaboration. We're committed to creating a workplace that is inclusive and welcoming to everyone, and we're looking for individuals who share our passion for creating a positive work environment. **arenaflex's Compensation** arenaflex offers a competitive salary and comprehensive benefits package. We're committed to rewarding our employees for their hard work and dedication, and we're looking for individuals who share our passion for delivering exceptional customer experiences. **arenaflex's Perks** arenaflex offers a range of perks, including flexible work arrangements, professional development opportunities, and a comprehensive benefits package. We're committed to creating a workplace that is inclusive and welcoming to everyone, and we're looking for individuals who share our passion for delivering exceptional customer experiences. **arenaflex's Benefits** arenaflex offers a comprehensive benefits package, including health insurance, retirement savings, and paid time off. We're committed to supporting our employees' physical and mental health, and we're looking for individuals who share our passion for creating a workplace that is inclusive and welcoming to everyone. **arenaflex's Career Growth Opportunities** arenaflex offers a range of career growth opportunities, including training and development programs, mentorship, and opportunities for advancement. We're committed to helping our employees grow and develop their careers, and we're looking for individuals who share our passion for career growth and development. **arenaflex's Learning Benefits** arenaflex offers a range of learning benefits, including training and development programs, mentorship, and opportunities for advancement. We're committed to helping our employees grow and develop their careers, and we're looking for individuals who share our passion for learning and development. **arenaflex's Work Environment** arenaflex offers a collaborative and dynamic work environment, with opportunities for teamwork and collaboration. We're committed to creating a workplace that is inclusive and welcoming to everyone, and we're looking for individuals who share our passion for creating a positive work environment. **arenaflex's Compensation** arenaflex offers a competitive salary and comprehensive benefits package. We're committed to rewarding our employees for their hard work and dedication, and we're looking for individuals who share our passion for delivering exceptional customer experiences. **arenaflex's Perks** arenaflex offers a range of perks, including flexible work arrangements, professional development opportunities, and a comprehensive benefits package. We're committed to creating a workplace that is inclusive and welcoming to everyone, and we're looking for individuals who share our passion for delivering exceptional customer experiences. **arenaflex's Benefits** arenaflex offers a comprehensive benefits package, including health insurance, retirement savings, and paid time off. We're committed to supporting our employees' physical and mental health, and we're looking for individuals who share our passion for creating a workplace that is inclusive and welcoming to everyone. **arenaflex's Career Growth Opportunities** arenaflex offers a range of career growth opportunities, including training and development programs, mentorship, and opportunities for advancement. We're committed to helping our employees grow and develop their careers, and we're looking for individuals who share our passion for career growth and development. **arenaflex's Learning Benefits** arenaflex offers a range of learning benefits, including training and development programs, mentorship, and opportunities for advancement. We're committed to helping our employees grow and develop their careers, and we're looking for individuals who share our passion for learning and development. **arenaflex's Work Environment** arenaflex offers a collaborative and dynamic work environment, with opportunities for teamwork and collaboration. We're committed to creating a workplace that is inclusive and welcoming to everyone, and we're looking for individuals who share our passion for creating a positive work environment. **arenaflex's Compensation** arenaflex offers a competitive salary and comprehensive benefits package. We're committed to rewarding our employees for their hard work and dedication, and we're looking for individuals who share our passion for delivering exceptional customer experiences. **arenaflex's Perks** arenaflex offers a range of perks, including flexible work arrangements, professional development opportunities, and a comprehensive benefits package. We're committed to creating a workplace that is inclusive and welcoming to everyone, and we're looking for individuals who share our passion for delivering exceptional customer experiences. **arenaflex's Benefits** arenaflex offers a comprehensive benefits package, including health insurance, retirement savings, and paid time off. We're committed to supporting our employees' physical and mental health, and we're looking for individuals who share our passion for creating a workplace that is inclusive and welcoming to everyone. **arenaflex's Career Growth Opportunities** arenaflex offers a range of career growth opportunities, including training and development programs, mentorship, and opportunities for advancement. We're committed to helping our employees grow and develop their careers, and we're looking for individuals who share our passion for career growth and development. **arenaflex's Learning Benefits** arenaflex offers a range of learning benefits, including training and development programs, mentorship, and opportunities for advancement. We're committed to helping our employees grow and develop their careers, and we're looking for individuals who share our passion for learning and development. **arenaflex's Work Environment** arenaflex offers a collaborative and dynamic work environment, with opportunities for teamwork and collaboration. We're committed to creating a workplace that is inclusive and welcoming to everyone, and we're looking for individuals who share our passion for creating a positive work environment. **arenaflex's Compensation** arenaflex offers a competitive salary and comprehensive benefits package. We're committed to rewarding our employees for their hard work and dedication, and we're looking for individuals who share our passion for delivering exceptional customer experiences. **arenaflex's Perks** arenaflex offers a range of perks, including flexible work arrangements, professional development opportunities, and a comprehensive benefits package. We're committed to creating a workplace that is inclusive and welcoming to everyone, and we're looking for individuals who share our passion for delivering exceptional customer experiences. **arenaflex's Benefits** arenaflex offers a comprehensive benefits package, including health insurance, retirement savings, and paid time off. We're committed to supporting our employees' physical and mental health, and we're looking for individuals who share our passion for creating a workplace that is inclusive and welcoming to everyone. **arenaflex's Career Growth Opportunities** arenaflex offers a range of career growth opportunities, including training and development programs, mentorship, and opportunities for advancement. We're committed to helping our employees grow and develop their careers, and we're looking for individuals who share our passion for career growth and development. **arenaflex's Learning Benefits** arenaflex offers a range of learning benefits, including training and development programs, mentorship, and opportunities for advancement. We're committed to helping our employees grow and develop their careers, and we're looking for individuals who share our passion for learning and development. **arenaflex's Work Environment** arenaflex offers a collaborative and dynamic work environment, with opportunities for teamwork and collaboration. We're committed to creating a workplace that is inclusive and welcoming to everyone, and we're looking for individuals who share our passion for creating a positive work environment. **arenaflex's Compensation** arenaflex offers a competitive salary and comprehensive benefits package. We're committed to rewarding our employees for their hard work and dedication, and we're looking for individuals who share our passion for delivering exceptional customer experiences. **arenaflex's Perks** arenaflex offers a range of perks, including flexible work arrangements, professional development opportunities, and a comprehensive benefits package. We're committed to creating a workplace that is inclusive and welcoming to everyone, and we're looking for individuals who share our passion for delivering exceptional customer experiences. **arenaflex's Benefits** arenaflex offers a comprehensive benefits package, including health insurance, retirement savings, and paid time off. We're committed to supporting our employees' physical and mental health, and we're looking for individuals who share our passion for creating a workplace that is inclusive and welcoming to everyone. **arenaflex's Career Growth Opportunities** arenaflex offers a range of career growth opportunities, including training and development programs, mentorship, and opportunities for advancement. We're committed to helping our employees grow and develop their careers, and we're looking for individuals who share our passion for career growth and development. **arenaflex's Learning Benefits** arenaflex offers a range of learning benefits, including training and development programs, mentorship, and opportunities for advancement. We're committed to helping our employees grow and develop their careers, and we're looking for individuals who share our passion for learning and development. **arenaflex's Work Environment** arenaflex offers a collaborative and dynamic work environment, with opportunities for teamwork and collaboration. We're committed to creating a workplace that is inclusive and welcoming to everyone, and we're looking for individuals who share our passion for creating a positive work environment. **arenaflex's Compensation** arenaflex offers a competitive salary and comprehensive benefits package. We're committed to rewarding our employees for their hard work and dedication, and we're looking for individuals who share our passion for delivering exceptional customer experiences. **arenaflex's Perks** arenaflex offers a range of perks, including flexible work arrangements, professional development opportunities, and a comprehensive benefits package. We're committed to creating a workplace that is inclusive and welcoming to everyone, and we're looking for individuals who share our passion for delivering exceptional customer experiences. **arenaflex's Benefits** arenaflex offers a comprehensive benefits package, including health insurance, retirement savings, and paid time off. We're committed to supporting our employees' physical and mental health, and we're looking for individuals who share our passion for creating a workplace that is inclusive and welcoming to everyone. **arenaflex's Career Growth Opportunities** arenaflex offers a range of career growth opportunities, including training and development programs, mentorship, and opportunities for advancement. We're committed to helping our employees grow and develop their careers, and we're looking for individuals who share our passion for career growth and development. **arenaflex's Learning Benefits** arenaflex offers a range of learning benefits, including training and development programs, mentorship, and opportunities for advancement. We're committed to helping our employees grow and develop their careers, and we're looking for individuals who share our passion for learning and development. **arenaflex's Work Environment** arenaflex offers a collaborative and dynamic work environment, with opportunities for teamwork and collaboration. We're committed to creating a workplace that is inclusive and welcoming to everyone, and we're looking for individuals who share our passion for creating a positive work environment. **arenaflex's Compensation** arenaflex offers a competitive salary and comprehensive benefits package. We're committed to rewarding our employees for their hard work and dedication, and we're looking for individuals who share our passion for delivering exceptional customer experiences. **arenaflex's Perks** arenaflex offers a range of perks, including flexible work arrangements, professional development opportunities, and a comprehensive benefits package. We're committed to creating a workplace that is inclusive and welcoming to everyone, and we're looking for individuals who share our passion for delivering exceptional customer experiences. **arenaflex's Benefits** arenaflex offers a comprehensive benefits package, including health insurance, retirement savings, and paid time off. We're committed to supporting our employees' physical and mental health, and we're looking for individuals who share our passion for creating a workplace that is inclusive and welcoming to everyone. **arenaflex's Career Growth Opportunities** arenaflex offers a range of career growth opportunities, including training and development programs, mentorship, and opportunities for advancement. We're committed to helping our employees grow and develop their careers, and we're looking for individuals who share our passion for career growth and development. **arenaflex's Learning Benefits** arenaflex offers a range of learning benefits, including training and development programs, mentorship, and opportunities for advancement. We're committed to helping our employees grow and develop their careers, and we're looking for individuals who share our passion for learning and development. **arenaflex's Work Environment** arenaflex offers a collaborative and dynamic work environment, with opportunities for teamwork and collaboration. We're committed to creating a workplace that is inclusive and welcoming to everyone, and we're looking for individuals who share our passion for creating a positive work environment. **arenaflex's Compensation** arenaflex offers a competitive salary and comprehensive benefits package. We're committed to rewarding our employees for their hard work and dedication, and we're looking for individuals who share our passion for delivering exceptional customer experiences. **arenaflex's Perks** arenaflex offers a range of perks, including flexible work arrangements, professional development opportunities, and a comprehensive benefits package. We're committed to creating a workplace that is inclusive and welcoming to everyone, and we're looking for individuals who share our passion for delivering exceptional customer experiences. **arenaflex's Benefits** arenaflex offers a comprehensive benefits package, including health insurance, retirement savings, and paid time off. We're committed to supporting our employees' physical and mental health, and we're looking for individuals who share our passion for creating a workplace that is inclusive and welcoming to everyone. **arenaflex's Career Growth Opportunities** arenaflex offers a range of career growth opportunities, including training and development programs, mentorship, and opportunities for advancement. We're committed to helping our employees grow and develop their careers, and we're looking for individuals who share our passion for career growth and development. **arenaflex's Learning Benefits** arenaflex offers a range of learning benefits, including training and development programs, mentorship, and opportunities for advancement. We're committed to helping our employees grow and develop their careers, and we're looking for individuals who share our passion for learning and development. **arenaflex's Work Environment** arenaflex offers a collaborative and dynamic work environment, with opportunities for teamwork and collaboration. We're committed to creating a workplace that is inclusive and welcoming to everyone, and we're looking for individuals who share our passion for creating a positive work environment. **arenaflex's Compensation** arenaflex offers a competitive salary and comprehensive benefits package. We're committed to rewarding our employees for their hard work and dedication, and we're looking for individuals who share our passion for delivering exceptional customer experiences. **arenaflex's Perks** arenaflex offers a range of perks, including flexible work arrangements, professional development opportunities, and a comprehensive benefits package. We're committed to creating a workplace that is inclusive and welcoming to everyone, and we're looking for individuals who share our passion for delivering exceptional customer experiences. **arenaflex's Benefits** arenaflex offers a comprehensive benefits package, including health insurance, retirement savings, and paid time off. We're committed to supporting our employees' physical and mental health, and we're looking for individuals who share our passion for creating a workplace that is inclusive and welcoming to everyone. **arenaflex's Career Growth Opportunities** arenaflex offers a range of career growth opportunities, including training and development programs, mentorship, and opportunities for advancement. We're committed to helping our employees grow and develop their careers, and we're looking for individuals who share our passion for career growth and development. **arenaflex's Learning Benefits** arenaflex offers a range of learning benefits, including training and development programs, mentorship, and opportunities for advancement. We're committed to helping our employees grow and develop their careers, and we're looking for individuals who share our passion for learning and development. **arenaflex's Work Environment** arenaflex offers a collaborative and dynamic work environment, with opportunities for teamwork and collaboration. We're committed to creating a workplace that is inclusive and welcoming to everyone, and we're looking for individuals who share our passion for creating a positive work environment. **arenaflex's Compensation** arenaflex offers a competitive salary and comprehensive benefits package. We're committed to rewarding our employees for their hard work and dedication, and we're looking for individuals who share our passion for delivering exceptional customer experiences. **arenaflex's Perks** arenaflex offers a range of perks, including flexible work arrangements, professional development opportunities, and a comprehensive benefits package. We're committed to creating a workplace that is inclusive and welcoming to everyone, and we're looking for individuals who share our passion for delivering exceptional customer experiences. **arenaflex's Benefits** arenaflex offers a comprehensive benefits package, including health insurance, retirement savings, and paid time off. We're committed to supporting our employees' physical and mental health, and we're looking for individuals who share our passion for creating a workplace that is inclusive and welcoming to everyone. **arenaflex's Career Growth Opportunities** arenaflex offers a range of career growth opportunities, including training and development programs, mentorship, and opportunities for advancement. We're committed to helping our employees grow and develop their careers, and we're looking for individuals who share our passion for career growth and development. **arenaflex's Learning Benefits** arenaflex offers a range of learning benefits, including training and development programs, mentorship, and opportunities for advancement. We're committed to helping our employees grow and develop their careers, and we're looking for individuals who share our passion for learning and development. **arenaflex's Work Environment** arenaflex offers a collaborative and dynamic work environment, with opportunities for teamwork and collaboration. We're committed to creating a workplace that is inclusive and welcoming to everyone, and we're looking for individuals who share our passion for creating a positive work environment. **arenaflex's Compensation** arenaflex offers a competitive salary and comprehensive benefits package. We're committed to rewarding our employees for their hard work and dedication, and we're looking for individuals who share our passion for delivering exceptional customer experiences. **arenaflex's Perks** arenaflex offers a range of perks, including flexible work arrangements, professional development opportunities, and a comprehensive benefits package. We're committed to creating a workplace that is inclusive and welcoming to everyone, and we're looking for individuals who share our passion for delivering exceptional customer experiences. **arenaflex's Benefits** arenaflex offers a comprehensive benefits package, including health insurance, retirement savings, and paid time off. We're committed to supporting our employees' physical and mental health, and we're looking for individuals who share our passion for creating a workplace that is inclusive and welcoming to everyone. **arenaflex's Career Growth Opportunities** arenaflex offers a range of career growth opportunities, including training and development programs, mentorship, and opportunities for advancement. We're committed to helping our employees grow and develop their careers, and we're looking for individuals who share our passion for career growth and development. **arenaflex's Learning Benefits** arenaflex offers a range of learning benefits, including training and development programs, mentorship, and opportunities for advancement. We're committed to helping our employees grow and develop their careers, and we're looking for individuals who share our passion for learning and development. **arenaflex's Work Environment** arenaflex offers a collaborative and dynamic work environment, with opportunities for teamwork and collaboration. We're committed to creating a workplace that is inclusive and welcoming to everyone, and we're looking for individuals who share our passion for creating a positive work environment. **arenaflex's Compensation** arenaflex offers a competitive salary and comprehensive benefits package. We're committed to rewarding our employees for their hard work and dedication, and we're looking for individuals who share our passion for delivering exceptional customer experiences. **arenaflex's Perks** arenaflex offers a range of perks, including flexible work arrangements, professional development opportunities, and a comprehensive benefits package. We're committed to creating a workplace that is inclusive and welcoming to everyone, and we're looking for individuals who share our passion for delivering exceptional customer experiences. **arenaflex's Benefits** arenaflex offers a comprehensive benefits package, including health insurance, retirement savings, and paid time off. We're committed to supporting our employees' physical and mental health, and we're looking for individuals who share our passion for creating a workplace that is inclusive and welcoming to everyone. **arenaflex's Career Growth Opportunities** arenaflex offers a range of career growth opportunities, including training and development programs, mentorship, and opportunities for advancement. We're committed to helping our employees grow and develop their careers, and we're looking for individuals who share our passion for career growth and development. **arenaflex's Learning Benefits** arenaflex offers a range of learning benefits, including training and development programs, mentorship, and opportunities for advancement. We're committed to helping our employees grow and develop their careers, and we're looking for individuals who share our passion for learning and development. **arenaflex's Work Environment** arenaflex offers a collaborative and dynamic work environment, with opportunities for teamwork and collaboration. We're committed to creating a workplace that is inclusive and welcoming to everyone, and we're looking for individuals who share our passion for creating a positive work environment. **arenaflex's Compensation** arenaflex offers a competitive salary and comprehensive benefits package. We're committed to rewarding our employees for their hard work and dedication, and we're looking for individuals who share our passion for delivering exceptional customer experiences. **arenaflex's Perks** arenaflex offers a range of perks, including flexible work arrangements, professional development opportunities, and a comprehensive benefits package. We're committed to creating a workplace that is inclusive and welcoming to everyone, and we're looking for individuals who share our passion for delivering exceptional customer experiences. **arenaflex's Benefits** arenaflex offers a comprehensive benefits package, including health insurance, retirement savings, and paid time off. We're committed to supporting our employees' physical and mental health, and we're looking for individuals who share our passion for creating a workplace that is inclusive and welcoming to everyone. **arenaflex's Career Growth Opportunities** arenaflex offers a range of career growth opportunities, including training and development programs, mentorship, and opportunities for advancement. We're committed to helping our employees grow and develop their careers, and we're looking for individuals who share our passion for career growth and development. **arenaflex's Learning Benefits** arenaflex offers a range of learning benefits, including training and development programs, mentorship, and opportunities for advancement. We're committed to helping our employees grow and develop their careers, and we're looking for individuals Apply for this job