Senior Customer Eligibility Verification Analyst
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
As a Senior Customer Eligibility Verification Analyst at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.
The Senior Business Operations Analyst supports operational performance, reporting, and process improvement initiatives within Customer Eligibility Verification (CEV), Medicaid, and Supplemental Nutrition Assistance Program (SNAP) public assistance program environments. This role serves as a business and operational subject matter expert (SME), supporting delivery teams through data analysis, workflow evaluation, operational support, and process improvement activities.
Working collaboratively across multiple functional areas, the analyst partners with operations, leadership, technology partners, and external stakeholders to identify trends, improve efficiencies, support compliance requirements, and enhance service delivery outcomes. This role provides consultative and analytical support without direct operational ownership for program execution and requires strong knowledge of Medicaid and SNAP policies, eligibility processes, and operational flows, including awareness of evolving regulatory initiatives such as HR 1.
Your role in our mission
Support delivery and operations teams through reporting, operational analysis, and process improvement initiatives.
Serve as a subject matter expert for Medicaid eligibility verification, and SNAP related public assistance workflows.
Analyze operational data and performance trends to identify opportunities for efficiency improvements and service enhancements.
Research operational issues, identify root causes, and recommend corrective actions.
Collaborate with cross-functional teams to support workflow improvements, automation efforts, and operational effectiveness.
Assist with monitoring compliance with Medicaid and SNAP program requirements and operational standards.
Develop and maintain reports, dashboards, and business documentation.
Participate in operational reviews and client discussions as needed to support delivery objectives.
What we're looking for
5+ years of experience in healthcare operations, CEV, Medicaid, SNAP, public assistance programs, business operations, or related operational support environments.
5+ years of experience supporting Medicaid eligibility, verification, enrollment, operations, or related operational processes.
Working knowledge of SNAP operations, eligibility processes, or public assistance programs preferred.
Experience analyzing operational data, preparing reports, and identifying process improvement opportunities.
Strong analytical, organizational, problem-solving, and communication skills.
Proficiency with Microsoft Excel and reporting tools.
Experience working in cross-functional operational environments preferred.
What you should expect in this role
Opportunities to travel through your work (0-10%)
Remote position within the United States and Territories
Collaborative, fast-paced operational environment supporting CEV, Medicaid, and SNAP public assistance-related programs
This posting is intended for pipelining. This is a developing position therefore the job description is subject to change.
#LI-HC1
#LI-Medicaid Eligibility
#LI- SNAP
The pay range for this position is $69,400 - $99,200 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.
Summary
As a Senior Customer Eligibility Verification Analyst at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.
The Senior Business Operations Analyst supports operational performance, reporting, and process improvement initiatives within Customer Eligibility Verification (CEV), Medicaid, and Supplemental Nutrition Assistance Program (SNAP) public assistance program environments. This role serves as a business and operational subject matter expert (SME), supporting delivery teams through data analysis, workflow evaluation, operational support, and process improvement activities.
Working collaboratively across multiple functional areas, the analyst partners with operations, leadership, technology partners, and external stakeholders to identify trends, improve efficiencies, support compliance requirements, and enhance service delivery outcomes. This role provides consultative and analytical support without direct operational ownership for program execution and requires strong knowledge of Medicaid and SNAP policies, eligibility processes, and operational flows, including awareness of evolving regulatory initiatives such as HR 1.
Your role in our mission
Support delivery and operations teams through reporting, operational analysis, and process improvement initiatives.
Serve as a subject matter expert for Medicaid eligibility verification, and SNAP related public assistance workflows.
Analyze operational data and performance trends to identify opportunities for efficiency improvements and service enhancements.
Research operational issues, identify root causes, and recommend corrective actions.
Collaborate with cross-functional teams to support workflow improvements, automation efforts, and operational effectiveness.
Assist with monitoring compliance with Medicaid and SNAP program requirements and operational standards.
Develop and maintain reports, dashboards, and business documentation.
Participate in operational reviews and client discussions as needed to support delivery objectives.
What we're looking for
5+ years of experience in healthcare operations, CEV, Medicaid, SNAP, public assistance programs, business operations, or related operational support environments.
5+ years of experience supporting Medicaid eligibility, verification, enrollment, operations, or related operational processes.
Working knowledge of SNAP operations, eligibility processes, or public assistance programs preferred.
Experience analyzing operational data, preparing reports, and identifying process improvement opportunities.
Strong analytical, organizational, problem-solving, and communication skills.
Proficiency with Microsoft Excel and reporting tools.
Experience working in cross-functional operational environments preferred.
What you should expect in this role
Opportunities to travel through your work (0-10%)
Remote position within the United States and Territories
Collaborative, fast-paced operational environment supporting CEV, Medicaid, and SNAP public assistance-related programs
This posting is intended for pipelining. This is a developing position therefore the job description is subject to change.
#LI-HC1
#LI-Medicaid Eligibility
#LI- SNAP
The pay range for this position is $69,400 - $99,200 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.