Senior Collections Specialist job at LHH - Lee Hecht Harrison in US National
Senior Collections Specialist
Location: Remote United States
Accounting & Finance
Contract to hire
Job Description:
We are seeking an experienced Remote Senior Collections Specialist to lead and manage complex collections activities across a diverse portfolio of customer accounts. This role is responsible for driving cash flow, reducing delinquency, and implementing effective collection strategies while maintaining strong customer relationships. The ideal candidate brings a strategic mindset, strong negotiation skills, and the ability to mentor junior team members.
Key Responsibilities
Manage a portfolio of high-value or high-risk customer accounts and drive timely collection of outstanding balances
Analyze aging reports to prioritize collection efforts and reduce delinquency
Lead collection activities including outreach via phone, email, and written correspondence
Negotiate payment plans, settlements, and resolutions for delinquent accounts
Investigate and resolve billing discrepancies, disputes, and payment variances
Monitor credit risk and recommend account holds, escalations, or write-offs as needed
Prepare and maintain accurate customer records, collection notes, and reporting
Partner with internal teams (sales, accounting, customer service) to resolve account issues
Support month-end close by contributing reconciliations, reporting, and analysis
Develop and improve collection processes, policies, and performance metrics
Provide guidance and mentorship to junior collections staff and support team productivity
Collaborate with third-party collection agencies or legal teams on escalated accounts
Qualifications
4+ years of collections or accounts receivable experience, with exposure to complex or high-volume portfolios
Strong knowledge of collections strategies, aging analysis, and credit risk management
Proven ability to negotiate payment plans and resolve disputes effectively
Experience with ERP systems and advanced Excel skills (pivot tables, VLOOKUPs)
Excellent communication, organization, and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
Preferred Experience
Experience leading or mentoring collections teams
Background in manufacturing, distribution, or B2B collections
Familiarity with credit policies, DSO metrics, and cash flow optimization
Pay Details: $26.00 to $31.00 per hour
Search managed by: Amaka Mozie
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Apply tot his job
Apply To this Job
Location: Remote United States
Accounting & Finance
Contract to hire
Job Description:
We are seeking an experienced Remote Senior Collections Specialist to lead and manage complex collections activities across a diverse portfolio of customer accounts. This role is responsible for driving cash flow, reducing delinquency, and implementing effective collection strategies while maintaining strong customer relationships. The ideal candidate brings a strategic mindset, strong negotiation skills, and the ability to mentor junior team members.
Key Responsibilities
Manage a portfolio of high-value or high-risk customer accounts and drive timely collection of outstanding balances
Analyze aging reports to prioritize collection efforts and reduce delinquency
Lead collection activities including outreach via phone, email, and written correspondence
Negotiate payment plans, settlements, and resolutions for delinquent accounts
Investigate and resolve billing discrepancies, disputes, and payment variances
Monitor credit risk and recommend account holds, escalations, or write-offs as needed
Prepare and maintain accurate customer records, collection notes, and reporting
Partner with internal teams (sales, accounting, customer service) to resolve account issues
Support month-end close by contributing reconciliations, reporting, and analysis
Develop and improve collection processes, policies, and performance metrics
Provide guidance and mentorship to junior collections staff and support team productivity
Collaborate with third-party collection agencies or legal teams on escalated accounts
Qualifications
4+ years of collections or accounts receivable experience, with exposure to complex or high-volume portfolios
Strong knowledge of collections strategies, aging analysis, and credit risk management
Proven ability to negotiate payment plans and resolve disputes effectively
Experience with ERP systems and advanced Excel skills (pivot tables, VLOOKUPs)
Excellent communication, organization, and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
Preferred Experience
Experience leading or mentoring collections teams
Background in manufacturing, distribution, or B2B collections
Familiarity with credit policies, DSO metrics, and cash flow optimization
Pay Details: $26.00 to $31.00 per hour
Search managed by: Amaka Mozie
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Apply tot his job
Apply To this Job