Senior Clinical Practice Manager
The Senior Clinical Practice Manager (SCPM) is a senior clinician-operator embedded within MEDvidi's Clinical Operations function. This role is accountable for provider performance, clinical quality oversight, and operational execution across an assigned provider portfolio. Functioning as a bridge between clinical leadership and front-line providers, the SCPM drives quality improvement, manages complex escalations, and ensures that MEDvidi's standards of care are consistently met within a highly regulated telehealth environment.
Responsibilities
Provider Support & Performance Monitoring
Provides senior clinical leadership and operational direction to Clinical Practice Managers and Clinical Quality Leads, driving the build-out of an RN-led provider management model that centers clinical expertise in trend identification, performance oversight, and day-to-day operational decision-making.
Serve as an operational and clinical resource for an assigned cohort of providers directly managed by RNs, handling routine inquiries, documentation questions, and workflow guidance.
Track provider-level trends via the Clinical Excellence Index (CEI), flagging anomalies or performance concerns.
Support the scheduling and documentation of provider 1:1 meetings per the established cadence.
Assist in the development and delivery of individualized coaching feedback.
Quality Assurance & Documentation
Conduct chart reviews and audits; escalate findings with clinical nuance as appropriate.
Ensure providers maintain compliance with MEDvidi note standards.
Participate in collaborative peer review processes and contribute to quality improvement efforts.
Operational Execution
Participate in the development, refinement, and enforcement of SOPs.
Collaborate with the Director and clinical ops teams on the monthly provider educational series, including content development and facilitation.
Partner with Care Management on escalated patient cases requiring clinical judgment and triage.
Ensure provider compliance with state-specific regulatory requirements, including e-prescribing workflows, collaborative MD agreements, and documentation standards.
Assist with onboarding of new providers, including interviews, orientation to clinical documentation standards and platform workflows.
Represent Clinical Operations in cross-functional meetings with Biz Ops, Legal/HR, and the Capacity team as needed.
Clinical Practice Expectation
Maintains a limited clinical caseload not to exceed 4 hours of patient care per week (approximately 10% of role capacity)
Participates in clinical coverage
Requirements
Required
Active, unrestricted APRN license in good standing; eligible for multi-state licensure or currently licensed in MEDvidi operating states (10+ licenses) including a DEA registration.
Minimum 7-10 years of clinical practice experience; minimum of two years telehealth experience required and prior operations or QI leadership required.
Prior experience in clinical operations, quality improvement, or provider management capacity.
Demonstrated ability to review and critically evaluate clinical documentation and prescribing practices.
Familiarity with controlled substance prescribing regulations, including DEA requirements and state-specific rules.
Proficiency in EMR systems; prior experience with e-prescribing workflows required.
Strong interpersonal and communication skills with the ability to deliver constructive feedback to clinical peers.
Preferred
Experience in behavioral health, psychiatry, or addiction medicine.
Familiarity with quality frameworks, chart auditing, or clinical performance metrics.
Experience working within a structured performance management system (e.g., Lattice, BambooHR).
Comfort with AI-assisted tools, clinical decision support, or data platforms.
WORKING CONDITIONS
This is a fully remote, telehealth-based position. The SCPM must have a dedicated, HIPAA-compliant workspace and reliable internet access. The role requires availability during standard business hours with occasional flexibility to support provider schedules across multiple time zones.
What we offer
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Responsibilities
Provider Support & Performance Monitoring
Provides senior clinical leadership and operational direction to Clinical Practice Managers and Clinical Quality Leads, driving the build-out of an RN-led provider management model that centers clinical expertise in trend identification, performance oversight, and day-to-day operational decision-making.
Serve as an operational and clinical resource for an assigned cohort of providers directly managed by RNs, handling routine inquiries, documentation questions, and workflow guidance.
Track provider-level trends via the Clinical Excellence Index (CEI), flagging anomalies or performance concerns.
Support the scheduling and documentation of provider 1:1 meetings per the established cadence.
Assist in the development and delivery of individualized coaching feedback.
Quality Assurance & Documentation
Conduct chart reviews and audits; escalate findings with clinical nuance as appropriate.
Ensure providers maintain compliance with MEDvidi note standards.
Participate in collaborative peer review processes and contribute to quality improvement efforts.
Operational Execution
Participate in the development, refinement, and enforcement of SOPs.
Collaborate with the Director and clinical ops teams on the monthly provider educational series, including content development and facilitation.
Partner with Care Management on escalated patient cases requiring clinical judgment and triage.
Ensure provider compliance with state-specific regulatory requirements, including e-prescribing workflows, collaborative MD agreements, and documentation standards.
Assist with onboarding of new providers, including interviews, orientation to clinical documentation standards and platform workflows.
Represent Clinical Operations in cross-functional meetings with Biz Ops, Legal/HR, and the Capacity team as needed.
Clinical Practice Expectation
Maintains a limited clinical caseload not to exceed 4 hours of patient care per week (approximately 10% of role capacity)
Participates in clinical coverage
Requirements
Required
Active, unrestricted APRN license in good standing; eligible for multi-state licensure or currently licensed in MEDvidi operating states (10+ licenses) including a DEA registration.
Minimum 7-10 years of clinical practice experience; minimum of two years telehealth experience required and prior operations or QI leadership required.
Prior experience in clinical operations, quality improvement, or provider management capacity.
Demonstrated ability to review and critically evaluate clinical documentation and prescribing practices.
Familiarity with controlled substance prescribing regulations, including DEA requirements and state-specific rules.
Proficiency in EMR systems; prior experience with e-prescribing workflows required.
Strong interpersonal and communication skills with the ability to deliver constructive feedback to clinical peers.
Preferred
Experience in behavioral health, psychiatry, or addiction medicine.
Familiarity with quality frameworks, chart auditing, or clinical performance metrics.
Experience working within a structured performance management system (e.g., Lattice, BambooHR).
Comfort with AI-assisted tools, clinical decision support, or data platforms.
WORKING CONDITIONS
This is a fully remote, telehealth-based position. The SCPM must have a dedicated, HIPAA-compliant workspace and reliable internet access. The role requires availability during standard business hours with occasional flexibility to support provider schedules across multiple time zones.
What we offer
null