Senior Call Quality Audit Professional- Remote nationwide
About the position Responsibilities Maintain Quality Assurance scorecard Align with Training on curriculum, process and procedure, updates and enhancements Document quality issues and performance measures Monitor and evaluate the quality of inbound and/or outbound Telesales calls Provide coaching and feedback to Telesales Agents Requirements Comfortable working in a telephonic intensive environment Proficient in Microsoft Outlook, Word and Excel Ability to multi-task and navigate through various software platforms Demonstrate strong verbal communication skills Passionate about contributing to an organization focused on continuously improving consumer experiences Nice-to-haves Bachelor's Degree Telephonic Sales and/or call quality auditing experience Understanding of value-based primary care and/or Medicare Advantage Bilingual in English/Spanish with the ability to speak, read and write in both languages without limitations or assistance Benefits Medical, dental and vision benefits 401(k) retirement savings plan Paid time off Company and personal holidays Volunteer time off Paid parental and caregiver leave Short-term and long-term disability Life insurance Apply tot his job