Senior Business Systems Administrator, Customer Support

Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. What You’ll Do Strategic Partnership and Planning Collaborate with Post-Sales and Engineering leaders to transform business strategy into scalable systems and technical solutions. Architect and maintain the CX systems, ensuring seamless integration, scalability, and data integrity across our tech stack. Lead the internationalization strategy for CX systems, implementing scalable solutions to serve our global customers and support rapid expansion. Develop and document the long-term technical roadmap for international expansion, effectively balancing current business needs with future innovation and scalability. Systems Administration Oversee the configuration, administration, and continuous improvement of core CX systems, including Zendesk, Dialpad, and other related tools. Build and maintain robust integrations with adjacent systems to ensure seamless data flow and efficient workflows. Design and deploy advanced technical configurations on Zendesk and related platforms, implementing data-driven solutions. Evaluate and implement new CX tools and technologies to meet evolving business needs. Ensure system reliability, security, and compliance by partnering with IT and Security teams. What We’re Looking For 3+ years of experience in operations or strategy, with a focus on building and scaling software systems for customer experience, preferably at a startup. Demonstrated success in improving customer-facing operations by identifying system gaps, building new processes, and navigating ambiguity to drive efficiency. A self-starter who thrives in a fast-paced environment and is driven to create measurable improvements for both the business and its customers. Deep technical understanding of system architecture, APIs, and infrastructure with the ability to navigate technical complexities within a CX tech stack. Proficient in the software development lifecycle, Agile methodologies, and modern engineering practices. Skilled at using data to analyze performance and drive CX strategy, with a track record of presenting insights to technical teams and executives. Experience with Zendesk and using AI within a CX operation is a plus. Job ID : J-820 For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!