Senior Business Analyst - Virtual Position
Description
Join our team and what we'll accomplish together
We're looking for a strategic Senior Business Analyst to lead business transformation and drive innovation across our national Door-to-Door and Call Centre teams. You'll lead pilot programs, harness AI tools to deliver data-driven insights, and guide cross-functional teams through digital initiatives—all while gaining exposure to cutting-edge generative AI platforms like TELUS FueliX.
Pilot Program & Strategic Leadership
Lead evaluation and analysis of compensation, Living Out Allowance, and SPIFF programs
Design pilot frameworks, define success metrics, and establish KPIs
Present business cases and scaling recommendations to executive leadership
AI & Technology Integration
Leverage generative AI platforms (TELUS FueliX and others) to enhance analysis and uncover insights
Mentor teams on AI tool adoption and best practices
Identify opportunities to embed AI solutions into business processes
Cross-Functional Collaboration
Partner with vendor, QA, data, and operations teams
Lead requirements workshops with diverse stakeholders
Serve as a bridge between business and technical teams
Analytics & Reporting
Conduct monthly strategic reviews with trend analysis
Generate actionable insights from complex datasets using business intelligence platforms
Create compelling dashboards and visualizations for executive decision-making
Support compensation reporting and payment processes
Process Improvement
Identify bottlenecks and recommend AI-assisted improvements
Develop business cases and ROI analyses for new initiatives
Build playbooks and best practice guides for team adoption
What you’ll do
Lead Innovation at Scale – Work with cutting-edge generative AI tools and directly shape how technology transforms operations for thousands of team members
Strategic Influence – Your analysis and recommendations inform executive decision-making and influence national program strategy
Visible Impact – Own end-to-end pilot programs from conception to enterprise-wide deployment; see your work directly influence business outcomes
Development & Growth – Mentor junior analysts, develop strategic and leadership skills, and build a portfolio of high-impact initiatives that position you for senior leadership roles
Qualifications
What you bring
Bachelor's degree in Business Administration, Information Systems, Engineering, Economics, or related field
7+ years as a Business Analyst (3+ in a senior/lead capacity)
Advanced proficiency with BI tools (Tableau, Power BI, or similar)
Expert-level Excel and SQL skills
Demonstrated experience leading pilots or innovation initiatives
Hands-on experience with AI/ML tools and generative AI platforms
Strong project management and executive communication skills
Ability to mentor junior analysts
Great-to-haves
Experience with TELUS FueliX or other generative AI platforms
Background in telecommunications, digital services, or technology
Experience managing distributed/remote teams
Fluency in French and English (verbal & written)
Join our team and what we'll accomplish together
We're looking for a strategic Senior Business Analyst to lead business transformation and drive innovation across our national Door-to-Door and Call Centre teams. You'll lead pilot programs, harness AI tools to deliver data-driven insights, and guide cross-functional teams through digital initiatives—all while gaining exposure to cutting-edge generative AI platforms like TELUS FueliX.
Pilot Program & Strategic Leadership
Lead evaluation and analysis of compensation, Living Out Allowance, and SPIFF programs
Design pilot frameworks, define success metrics, and establish KPIs
Present business cases and scaling recommendations to executive leadership
AI & Technology Integration
Leverage generative AI platforms (TELUS FueliX and others) to enhance analysis and uncover insights
Mentor teams on AI tool adoption and best practices
Identify opportunities to embed AI solutions into business processes
Cross-Functional Collaboration
Partner with vendor, QA, data, and operations teams
Lead requirements workshops with diverse stakeholders
Serve as a bridge between business and technical teams
Analytics & Reporting
Conduct monthly strategic reviews with trend analysis
Generate actionable insights from complex datasets using business intelligence platforms
Create compelling dashboards and visualizations for executive decision-making
Support compensation reporting and payment processes
Process Improvement
Identify bottlenecks and recommend AI-assisted improvements
Develop business cases and ROI analyses for new initiatives
Build playbooks and best practice guides for team adoption
What you’ll do
Lead Innovation at Scale – Work with cutting-edge generative AI tools and directly shape how technology transforms operations for thousands of team members
Strategic Influence – Your analysis and recommendations inform executive decision-making and influence national program strategy
Visible Impact – Own end-to-end pilot programs from conception to enterprise-wide deployment; see your work directly influence business outcomes
Development & Growth – Mentor junior analysts, develop strategic and leadership skills, and build a portfolio of high-impact initiatives that position you for senior leadership roles
Qualifications
What you bring
Bachelor's degree in Business Administration, Information Systems, Engineering, Economics, or related field
7+ years as a Business Analyst (3+ in a senior/lead capacity)
Advanced proficiency with BI tools (Tableau, Power BI, or similar)
Expert-level Excel and SQL skills
Demonstrated experience leading pilots or innovation initiatives
Hands-on experience with AI/ML tools and generative AI platforms
Strong project management and executive communication skills
Ability to mentor junior analysts
Great-to-haves
Experience with TELUS FueliX or other generative AI platforms
Background in telecommunications, digital services, or technology
Experience managing distributed/remote teams
Fluency in French and English (verbal & written)