Senior Associate, Enterprise Account Management
About the position About the Team The DoorDash Enterprise team is responsible for the strategic vision, acquisition, and development of the largest restaurant groups in North America. Given the scale of our key partners, this role is a critical piece of DoorDash’s growth and success in every market in which we operate. About the Role As an Enterprise Account Management Sr. Associate, you will help develop growth plans and spearhead the day to day execution for a portfolio of brands. The role will involve a blend of data analysis, operational insights, and relationship management. You will report into a Manager of Enterprise Account Management on our US Restaurant team. Once our offices reopen, we expect this role to be 100% remote with the opportunity for hybrid work with some time in-office and some time remote. You’re excited about this opportunity because you will… Strategize Vision: Engage partners in growth strategy conversations (i.e., adding more stores to DoorDash, increasing same-store sales, growing net profitability, etc) Strategically introduce and execute on new DoorDash product opportunities to broaden partnership depth and increase partner revenue streams (i.e., white-label fulfillment) Execute co-marketing campaigns with partners to promote the DoorDash partnership, drive sales, and increase customer awareness Relationship Management: Develop & foster partner relationships with C-suite as well as strategy, marketing, and operations leads to provide a best-in-class partnership Conduct Quarterly Business Reviews with partners to deepen relationship, review performance, and develop forward-looking strategies Determine the needs and wants of merchants, prioritize them by impact on the business, and work to co-create solutions Operational Excellence: Serve at the primary point of contact for all issues and be accountable for their resolution Drive forward operational improvement with your partners to ensure that together we are delivering the best experience for DoorDash customers Leverage playbooks, tools and internal resources to ensure merchants receive a high quality experience on DoorDash, working to resolve any roadblocks and achieve operational efficiency Work cross-functionally with our Product, Operations, Marketing and Sales teams to ensure merchants have the best possible experience when using DoorDash’s services. This influences the overall product roadmap, making us better each day We’re excited about you because… You love working directly with clients, you create and maintain long term relationships You are a problem solver at core, with a strong bias for action You are organized and love details You like rolling up your sleeves as much as you like the big picture You’re comfortable with a fast pace; we move quick and are defining an entire industry You have grit and perseverance; you're inspired by a challenge and push yourself to keep going when others back away You have high standards and a bias toward action; you hold a high bar from your contributions and those of the people you work with Responsibilities • Engage partners in growth strategy conversations (i.e., adding more stores to DoorDash, increasing same-store sales, growing net profitability, etc) • Strategically introduce and execute on new DoorDash product opportunities to broaden partnership depth and increase partner revenue streams (i.e., white-label fulfillment) • Execute co-marketing campaigns with partners to promote the DoorDash partnership, drive sales, and increase customer awareness • Develop & foster partner relationships with C-suite as well as strategy, marketing, and operations leads to provide a best-in-class partnership • Conduct Quarterly Business Reviews with partners to deepen relationship, review performance, and develop forward-looking strategies • Determine the needs and wants of merchants, prioritize them by impact on the business, and work to co-create solutions • Serve at the primary point of contact for all issues and be accountable for their resolution • Drive forward operational improvement with your partners to ensure that together we are delivering the best experience for DoorDash customers • Leverage playbooks, tools and internal resources to ensure merchants receive a high quality experience on DoorDash, working to resolve any roadblocks and achieve operational efficiency • Work cross-functionally with our Product, Operations, Marketing and Sales teams to ensure merchants have the best possible experience when using DoorDash’s services. This influences the overall product roadmap, making us better each day Requirements • 3-5+ years of experience in consulting, client success, account management, or sales • Proven success working in cross-functional teams (e.g., with product, marketing, and operations) to build creative solutions • Expert communication and interpersonal skills • Bachelor’s degree required Nice-to-haves • High growth or early-stage startup experience • Experience with marketplaces, operations, logistics or unit economics • Proficiency in one or more analytics & visualization tools (e.g., Sigma, Tableau, Excel) • Knowledge of CRM software (e.g., Salesforce) + AI tools (Chat GPT, Gemini, etc..) Benefits • a 401(k) plan with employer matching • 16 weeks of paid parental leave • wellness benefits • commuter benefits match • paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act) • medical, dental, and vision benefits • 11 paid holidays • disability and basic life insurance • family-forming assistance • a mental health program