Senior A/R Collections Specialist

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey. As we enter our next phase of rapid growth, we are seeking a A/R Collections Specialist to join our Finance team and help drive accuracy, efficiency, and scalability in our billing and accounts receivable operations. What’s the Opportunity We are seeking a detail-oriented and analytical Senior A/R Collections Specialist to own collections performance across all accounts receivable and directly impact cash flow and DSO. This role goes beyond transactional collections work and requires independent judgment, decision-making authority, and ownership of account outcomes. The individual will evaluate account risk, determine appropriate collection strategies, execute actions, and partner cross-functionally to resolve issues and improve payment performance. Key Responsibilities Collections Ownership, Execution & Performance Own collections performance across all accounts receivable, including aging, DSO, and cash collection outcomes Evaluate account status, payment behavior, and risk to determine appropriate collection strategies Execute collection activities (calls, emails, follow-ups) to drive timely resolution of outstanding balances Proactively manage delinquent accounts, identify risks, and drive resolution Research and resolve invoice, billing, payment, and account discrepancies Maintain detailed records of collection activity, customer communication, and payment commitments Reconcile customer accounts and ensure accuracy of account balances Decision-Making & Escalation Authority Approve payment plans within defined thresholds based on account evaluation Determine and execute escalation actions in accordance with company policies, including account suspension and placement with third-party collection agencies Recommend write-offs based on account analysis, following established approval processes Escalate complex or high-risk situations as needed while maintaining ownership of resolution Cross-Functional Partnership Partner with Billing, AP, Sales, Customer Success, and Accounting teams to resolve payment issues, disputes, and customer concerns Provide insights on customer payment behavior and account health to internal stakeholders Support alignment between customer onboarding, billing accuracy, and payment outcomes Analysis & Continuous Improvement Analyze trends in delinquency, payment behavior, and account risk, and recommend improvements to collections strategies and processes Identify opportunities to improve billing accuracy, collections workflows, and customer experience Contribute to initiatives that improve DSO, reduce delinquency, and enhance cash flow predictability Reporting & Close Support Prepare and analyze reports on aging, collections performance, bad debt risk, and account status Provide inputs into cash flow forecasting based on collections trends Support month-end closing activities related to accounts receivable Qualifications Required Associate’s or bachelor’s degree in accounting, Finance, or Business preferred 5+ years of experience in accounts receivable, collections, or billing (B2B preferred) Demonstrated ability to manage collections performance and influence outcomes across accounts receivable Experience exercising independent judgment in account management and escalation decisions Strong understanding of accounts receivable processes and aging schedules Excellent communication, negotiation, analysis and problem-solving skills Proficiency in Excel and experience working with large datasets Experience with NetSuite and Salesforce Ability to manage multiple priorities in a fast-paced environment Preferred Experience in SaaS or subscription-based billing environments Familiarity with customer portals, payment applications, and dispute management Ability to work independently and build cross-functional partnerships #LI-REMOTE What We Offer: AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance. Competitive compensation package including stock options Flexible work schedule Comprehensive benefits including retirement plan match Opportunity to make a real impact every day Work with a dynamic and growing team Unlimited PTO We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.