**Senior Applied Scientist – Customer Experience Innovation at arenaflex**

At arenaflex, we're revolutionizing the way we interact with our customers, and we're looking for a talented Senior Applied Scientist to join our team. As a leader in the field of artificial intelligence and machine learning, we're committed to delivering exceptional customer experiences that keep our customers coming back for more. Our mission is to make every important aspect of the customer experience a little bit better, every day. We believe that our customers are the lifeblood of our business, and we're dedicated to building products and solutions that meet their needs and exceed their expectations. As a Senior Applied Scientist, you'll play a critical role in helping us achieve this mission by leveraging advanced AI and machine learning techniques to address customer issues at scale. **About arenaflex** arenaflex is a global leader in e-commerce, and we're committed to innovation and customer satisfaction. Our Worldwide Defect Elimination (WWDE) team is a key part of this effort, working tirelessly to maintain customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. Our scientists solve complex problems and build scalable solutions to eliminate systemic defects and prevent future issues. **Key Responsibilities** As a Senior Applied Scientist, your role will be pivotal in leading the development of innovative solutions that detect and organize issues, identify root causes, and route them to resolving teams across the company. You'll leverage a spectrum of scientific techniques across both classical machine learning and natural language processing (NLP)/generative AI to comb over our billions of customer interactions (using a combination of media). Your key responsibilities will include: * Delivering solutions to core business problems and influencing business partners * Researching and developing modeling techniques for NLP, deep learning, and machine learning * Establishing scientific culture and standards for all scientists (publication, best practices, reviews, etc.) * Developing scientific talent on the team **Essential Qualifications** To be successful in this role, you'll need to have: * 5+ years of building deep learning or machine learning models for business application experience * A Master's degree in computer science, machine learning, statistics, mathematics, or an equivalent quantitative field * Deep knowledge in one or more areas of machine learning or deep learning * Proficiency with common ML and DL frameworks such as PyTorch * Experience programming in Java, Python, or a related language **Preferred Qualifications** While not required, we're looking for candidates with: * A PhD in computer science, machine learning, statistics, mathematics, or an equivalent quantitative field * Experience in patents or publications at top-tier peer-reviewed conferences or journals * Strong experience with NLP and generative deep learning models (i.e. LLM) * Exceptional communication and collaboration skills **What We Offer** At arenaflex, we're committed to creating a diverse and inclusive workplace where everyone can thrive. We offer a range of benefits and perks, including: * Competitive salary and bonus structure * Comprehensive health, dental, and vision insurance * 401(k) matching program * Flexible work arrangements, including remote work options * Access to cutting-edge technology and tools * Opportunities for professional growth and development * Collaborative and dynamic work environment **Why Join arenaflex?** If you're passionate about using AI and machine learning to drive customer experience innovation, we want to hear from you. As a Senior Applied Scientist at arenaflex, you'll have the opportunity to work on complex problems, collaborate with cross-functional teams, and contribute to advancing the state of defect elimination research. You'll also have access to cutting-edge technology and tools, as well as opportunities for professional growth and development. **How to Apply** If you're ready to join a team of innovators and make a real impact on a global scale, please apply to this role. We can't wait to hear from you! **Apply Now!** Apply for this job