Senior Application Specialist - Night Shift (Remote)

Apply Directly to this link:https://www.ondemandassessment.com/link/index/JB-KOBICURWL'u=1024304THE POSITIONNovoPath is looking for an experienced Senior Application Specialist - Night Shift (Remote) to serve as a primary technical contact for clients that request assistance when using the company’s proprietary software products. The role is as a hands-on contributor responsible for troubleshooting and resolving clients’ most complex problems encompassing our NovoPath LIS software. You will become integral to the company and our customers, becoming more than just an expert in product support - you'll learn development, operations, integrations, QA skills, and deep product knowledge. The ideal candidate is someone excited to join a small and growing software company.You should have experience with technical software support, virtual server configuration and maintenance, network connectivity, and maintaining a production system which functions at a high level of reliability. We are looking for someone with fresh ideas, a willingness to learn, and the ability to present possible solutions to any problem the team encounters. You will collaborate deeply with NovoPath’s internal implementation, software development, and client success teams. A successful Senior Application Specialist - Night Shift (Remote) will build close relationships with clients via resolving the most complex tickets in a timely and accurate manner. Most importantly, you will have the opportunity to work with a group of peers from a wide variety of backgrounds that are meaningfully improving patient outcomes.***This a 100% remote role.***Apply Directly to this link:https://www.ondemandassessment.com/link/index/JB-KOBICURWL'u=1024304THE COMPANYAt NovoPath, we are dedicated to transforming diagnostic laboratories with our industry-leading SaaS Laboratory Information System (LIS). Designed to address the universal challenges labs face—improving patient outcomes, enhancing efficiency, and reducing costs—NovoPath delivers innovative solutions that streamline workflows, automate processes, and reduce turnaround times for critical test results. With over 30 years of experience, our LIS empowers laboratories in Anatomic Pathology, Molecular and Genetic Testing, and Clinical Trials by reducing manual inputs, eliminating transcription errors, and ensuring the highest quality control standards. NovoPath’s tools enhance operational efficiency and enable labs to deliver superior patient care through faster and more accurate results. As a small but globally focused team, NovoPath is committed to equipping labs with the technology they need to achieve excellence and drive meaningful impacts in healthcare.What you will doSolve 10+ customer tickets per day with upmost quality and customer serviceClosely support NovoPath’s European customer baseWork directly with clients to provide services and help resolve NovoPath related problemsPerform phone, email, and web portal support for mission critical software applicationInvestigate, troubleshoot, and resolve complex issues with high level data analysisTake ownership of tickets/tasks and own them from beginning to closurePerform system administration functions on client test and production systemsDeliver high quality service to external and internal clientsMeet or exceed production standards and customer SLA’sFollow established standards with queue and ticket managementIdentify common issues/determine root cause, provide resolution, and seek continuous improvementBecome certified in NovoPath’s products and become a subject matter expert in NovoPath 360 and DXEProvide customer updates, including direct communication with the customer, to explain the issue and identified resolution. Clearly and concisely address customer questions and follow up itemsConfiguring, managing, and delivering IT environments using cloud infrastructure resourcesMonitoring network health and traffic flowsManage hardware, networking, firewalls for external customerSetting up, authorizing, upgrading, and managing software & licensesWhat do you need to be successful?Bachelor’s Degree in Computer Science, Information Technology or similar4+ years of experience in client facing Technical Support role serving a mission-critical proprietary software applicationDemonstrated proficiency with SQL to include schemas, ability to read and understand data models, and write/update/run SQL queriesRobust command of Windows OS, including Windows Event Viewer & Active DirectoryKnowledge and demonstrated understanding of enterprise-class business applications with low-latency, high performance and 24x7 environmentMonitoring network health and traffic flowsProficiency with the design, implementation, and support of proprietary software applications, and exhibit superior communication skills.Superior writing and communications skillsA collaborative and service-oriented mindset.Ability to manage deadlinesExtremely high standards for quality of product and serviceSelf-motivated, with high agency and driveFriendly, adaptable, and thrives in a diverse, fast-paced environment.Tools:Experience with Azure Monitor, Security Center, and Application Insights.Past workings with .NET Core, .NET Framework, Zendesk, and New Relic.Proficiency in scripting and automation.SaaS experiencePosition Details & Workplace:This is a full-time, salaried positionThis position is 100% RemoteRole reports directly to the Director of SupportBenefits include: Medical, Dental, Vision, 401K with employer match, FSA, LTD, STDUnlimited PTO and Flexible Sick policyApply Directly to this link:https://www.ondemandassessment.com/link/index/JB-KOBICURWL'u=1024304Job Type: Full-timePay: $50,000.00 - $85,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programFlexible scheduleFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offReferral programVision insuranceCompensation Package:Performance bonusSchedule:8 hour shiftMonday to FridayNight shiftOn callExperience:Technical support: 5 years (Required)Microsoft SQL: 5 years (Required)Active Directory: 5 years (Required)Language:English (Required)Work Location: Remote

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