Senior Analyst, Global Quality & Oversight
**You Lead the Way. We’ve Got Your Back.**
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our [company values](https://about.americanexpress.com/our-company/who-we-are/who-we-are/default.aspx#values) and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
• *Join Team Amex and let's lead the way together.**
The Senior Analyst, Global Quality & Oversight – PCG is part of the Payments Consulting Group (PCG) within the GMNS Global Strategies & Capabilities, which powers day-to-day operations, delivering exceptional merchant & partner experiences, whilst supporting GMNS in achieving its long term goals. The Payments Consulting Group’s mission is to deliver a simple, secure and seamless point-of-sale experience for all American Express customers. We are a team of 130+ global colleagues who work directly with merchants and third-parties to unlock value and optimize usage of American Express products and capabilities at the point-of-sale. The Global Quality & Oversight team in PCG supports the development and management of control and compliance, improvement of point-of-sale experience, and capacity management/reporting.
This newly created role of Senior Analyst, Global Quality & Oversight – PCG is an exciting opportunity to develop and drive PCG’s control and compliance program. The incumbent will be an integral part of a global team, focused on ensuring control management is embedded in the day-to-day operations of our organization.
• *Key Responsibilities**
- Support the Senior Manager, Global Quality & Oversight in managing and remediating operational risk in PCG-owned processes
- Support the development and management of a global Risk Management Framework within PCG, including remediation of Audit findings and/or uplifting Process Risk Self Assessments (PRSAs)
- Produce documentation and materials in preparation for Audit review and/or to update relevant stakeholders and leaders
- Perform quality assurance on documentation and maintenance of records of specific issuers, risk and controls to ensure transparency and accountability
- Manage and maintain remediation tracking tools, Standard Operating Procedures (SOPs), and required sign-offs
- Collaborate with leads across global PCG to collect and document updates to PRSAs, SOPs and remediation efforts
- Perform sample testing to ensure complete and effective remediation and control
- Identify trends and support sharing insights to improve potential systemic risks and control weaknesses with BU processes
• *Requirements/Qualifications**
- 2+ years of relevant experience required.
- Exceptional attention to detail and highly organized
- Experience and interest in operational risk management preferred.
- Payments industry experience within Financial Services preferred.
- Proven ability to build, maintain, and leverage strong relationships with internal and external stakeholders, including industry partners and regulators
- Excellent Microsoft PowerPoint, Visio and Excel skills required.
- Proven ability to manage projects and communicate effectively
- Sound analytical and problem-solving skills with an ability to analyze data, identify trends and evaluate risk scenarios effectively
- Exceptional abilities to translate complex challenges into linkable tasks with senior level updates
- Bachelor's Degree preferred
Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our [Colleague Benefits Site](https://www.americanexpress.com/en-us/colleagues/benefits).
Apply Now
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our [company values](https://about.americanexpress.com/our-company/who-we-are/who-we-are/default.aspx#values) and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
• *Join Team Amex and let's lead the way together.**
The Senior Analyst, Global Quality & Oversight – PCG is part of the Payments Consulting Group (PCG) within the GMNS Global Strategies & Capabilities, which powers day-to-day operations, delivering exceptional merchant & partner experiences, whilst supporting GMNS in achieving its long term goals. The Payments Consulting Group’s mission is to deliver a simple, secure and seamless point-of-sale experience for all American Express customers. We are a team of 130+ global colleagues who work directly with merchants and third-parties to unlock value and optimize usage of American Express products and capabilities at the point-of-sale. The Global Quality & Oversight team in PCG supports the development and management of control and compliance, improvement of point-of-sale experience, and capacity management/reporting.
This newly created role of Senior Analyst, Global Quality & Oversight – PCG is an exciting opportunity to develop and drive PCG’s control and compliance program. The incumbent will be an integral part of a global team, focused on ensuring control management is embedded in the day-to-day operations of our organization.
• *Key Responsibilities**
- Support the Senior Manager, Global Quality & Oversight in managing and remediating operational risk in PCG-owned processes
- Support the development and management of a global Risk Management Framework within PCG, including remediation of Audit findings and/or uplifting Process Risk Self Assessments (PRSAs)
- Produce documentation and materials in preparation for Audit review and/or to update relevant stakeholders and leaders
- Perform quality assurance on documentation and maintenance of records of specific issuers, risk and controls to ensure transparency and accountability
- Manage and maintain remediation tracking tools, Standard Operating Procedures (SOPs), and required sign-offs
- Collaborate with leads across global PCG to collect and document updates to PRSAs, SOPs and remediation efforts
- Perform sample testing to ensure complete and effective remediation and control
- Identify trends and support sharing insights to improve potential systemic risks and control weaknesses with BU processes
• *Requirements/Qualifications**
- 2+ years of relevant experience required.
- Exceptional attention to detail and highly organized
- Experience and interest in operational risk management preferred.
- Payments industry experience within Financial Services preferred.
- Proven ability to build, maintain, and leverage strong relationships with internal and external stakeholders, including industry partners and regulators
- Excellent Microsoft PowerPoint, Visio and Excel skills required.
- Proven ability to manage projects and communicate effectively
- Sound analytical and problem-solving skills with an ability to analyze data, identify trends and evaluate risk scenarios effectively
- Exceptional abilities to translate complex challenges into linkable tasks with senior level updates
- Bachelor's Degree preferred
Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our [Colleague Benefits Site](https://www.americanexpress.com/en-us/colleagues/benefits).
Apply Now