Senior Analyst - Account Services
About the position
The Senior Analyst - Account Services at Verizon is responsible for managing key State and Local Government client projects, ensuring successful outcomes on large-scale network implementations. This role involves coordinating cross-functional teams, crafting detailed project plans, and maintaining communication with customers and management to drive service excellence and meet project objectives.
Responsibilities
ā¢ Serve as the primary project management contact for key State and Local Government clients.
,
ā¢ Support high visibility strategic project and service implementation.
,
ā¢ Forge cross-functional partnerships to facilitate project completion.
,
ā¢ Craft detailed project plans and present business updates.
,
ā¢ Provide ongoing status and action reporting to stakeholders.
,
ā¢ Identify global resource requirements and coordinate team efforts.
,
ā¢ Plan and anticipate issues, adjusting strategies to meet objectives.
,
ā¢ Develop, review, and continuously improve project processes.
,
ā¢ Drive project timelines and keep team members on track.
,
ā¢ Scope and develop project plans for complex projects, including resource, time, and budget estimates.
,
ā¢ Provide support to resolve complex issues and problems.
,
ā¢ Govern intermediate projects or programs to ensure customer satisfaction.
,
ā¢ Coordinate the transition of programs from development to implementation.
,
ā¢ Implement recommendations for successful project completion.
Requirements
ā¢ Bachelor's degree or four or more years of work experience.
,
ā¢ Three or more years of relevant work experience in project management.
,
ā¢ Experience managing complex projects with multiple work streams and stakeholders.
,
ā¢ Demonstrated vendor management experience.
,
ā¢ Strong communication skills, both verbal and written.
,
ā¢ Experience dealing with key customers at both frontline and management levels.
,
ā¢ Proficiency in Microsoft Office applications (Excel, PowerPoint, Project, etc.).
,
ā¢ Ability to motivate and influence teams to achieve outcomes.
,
ā¢ Demonstrated flexibility in handling various situations.
Nice-to-haves
ā¢ A degree in project management or related field.
,
ā¢ Experience working with Federal customers at various levels.
,
ā¢ Strong familiarity with Verizon tools, processes, and products.
,
ā¢ PMP Certification.
,
ā¢ Exceptional organizational and time management skills.
Benefits
ā¢ Health and wellness benefits
,
ā¢ Short term incentives
,
ā¢ 401(k) Savings Plan
,
ā¢ Stock incentive programs
,
ā¢ Paid time off
,
ā¢ Parental leave
,
ā¢ Adoption assistance
,
ā¢ Tuition assistance
,
ā¢ Other incentives
Apply Now
Apply Now
The Senior Analyst - Account Services at Verizon is responsible for managing key State and Local Government client projects, ensuring successful outcomes on large-scale network implementations. This role involves coordinating cross-functional teams, crafting detailed project plans, and maintaining communication with customers and management to drive service excellence and meet project objectives.
Responsibilities
ā¢ Serve as the primary project management contact for key State and Local Government clients.
,
ā¢ Support high visibility strategic project and service implementation.
,
ā¢ Forge cross-functional partnerships to facilitate project completion.
,
ā¢ Craft detailed project plans and present business updates.
,
ā¢ Provide ongoing status and action reporting to stakeholders.
,
ā¢ Identify global resource requirements and coordinate team efforts.
,
ā¢ Plan and anticipate issues, adjusting strategies to meet objectives.
,
ā¢ Develop, review, and continuously improve project processes.
,
ā¢ Drive project timelines and keep team members on track.
,
ā¢ Scope and develop project plans for complex projects, including resource, time, and budget estimates.
,
ā¢ Provide support to resolve complex issues and problems.
,
ā¢ Govern intermediate projects or programs to ensure customer satisfaction.
,
ā¢ Coordinate the transition of programs from development to implementation.
,
ā¢ Implement recommendations for successful project completion.
Requirements
ā¢ Bachelor's degree or four or more years of work experience.
,
ā¢ Three or more years of relevant work experience in project management.
,
ā¢ Experience managing complex projects with multiple work streams and stakeholders.
,
ā¢ Demonstrated vendor management experience.
,
ā¢ Strong communication skills, both verbal and written.
,
ā¢ Experience dealing with key customers at both frontline and management levels.
,
ā¢ Proficiency in Microsoft Office applications (Excel, PowerPoint, Project, etc.).
,
ā¢ Ability to motivate and influence teams to achieve outcomes.
,
ā¢ Demonstrated flexibility in handling various situations.
Nice-to-haves
ā¢ A degree in project management or related field.
,
ā¢ Experience working with Federal customers at various levels.
,
ā¢ Strong familiarity with Verizon tools, processes, and products.
,
ā¢ PMP Certification.
,
ā¢ Exceptional organizational and time management skills.
Benefits
ā¢ Health and wellness benefits
,
ā¢ Short term incentives
,
ā¢ 401(k) Savings Plan
,
ā¢ Stock incentive programs
,
ā¢ Paid time off
,
ā¢ Parental leave
,
ā¢ Adoption assistance
,
ā¢ Tuition assistance
,
ā¢ Other incentives
Apply Now
Apply Now