Senior Amazon Connect Developer (Voice Connect)
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I hope you are doing well..!!
Please find below job description with one of our client.
Job Title: Senior Amazon Connect Developer (Voice Connect)
Location: Remote
Duration: 6Months
Summary Description of Position:
Ā System Management: ** Oversee the administration, configuration, and maintenance of Amazon Connect instances. Ensure system reliability, scalability, and efficiency.
Ā Problem Solving: ** Identify, diagnose, and resolve technical issues, including network, integration, and application problems.
Ā Continuous Improvement: ** Propose and implement system enhancements, including automation and integration with other AWS services.
Ā Project Management: ** Lead and coordinate projects related to Amazon Connect, ensuring timely and within-budget delivery.
Ā Coordinate with onshore, nearshore, and offshore teams to ensure seamless delivery of Amazon Connect projects.
Ā Stakeholder Communication: ** Act as a primary point of contact for internal stakeholders and external... vendors, providing regular updates and technical advice
Ā Documentation and Reporting: ** Maintain detailed documentation of system configurations, changes, and issue resolutions. Prepare technical reports and analyses for management review.
Ā Training and Development: ** Develop and provide training materials and sessions to improve team skills and knowledge of Amazon Connect.
Ā Translate customer requirements into contact center design, leveraging best practices and provide Optimized solutions.
Ā Design and lead Implementation of Amazon Connect processes including new/modifications to the application, workflows, access control, interfaces and any other configurations.
Ā Lead delivery teams as a senior technical leader in a hands-on capacity to remove blockers to progress by creating proofs of concepts and troubleshooting with other engineers.
Ā Act as the technical liaison between offshore technical team and customers/partners.
Ā Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications
Ā Support and enhance existing processes based on new requirements or upgrades
Ā Facilitate requirements gathering, review and document requirements
Ā Effectively manage all aspects of projects and customer communications
Qualifications:
Ā Bachelor's degree in computer science, Information Technology, or a related field.
Ā Need 5 years of development experience specifically with Amazon Connect.
Ā Proven experience managing diverse technical teams across various regions.
Ā Minimum of 3 years managing teams with a strong emphasis on technical deliverables.
Ā Strong knowledge of AWS services, particularly Amazon Connect, Lambda, and other AWS integrations.
Ā IT experience in Contact center cloud-based products, solution design and implementation; Contact Center architecture knowledge
Ā Experience with Contact Flow Design, Lambda Integration, Lex Integration and Call Center Routing
Ā Proficiency in programming/scripting languages such as Python, JavaScript, or similar.
Ā Excellent problem-solving skills and ability to manage complex technical challenges.
Ā Strong leadership and team management skills.
Ā Excellent communication and interpersonal skills.
Ā Relevant AWS certifications are a plus
Apply Now
I hope you are doing well..!!
Please find below job description with one of our client.
Job Title: Senior Amazon Connect Developer (Voice Connect)
Location: Remote
Duration: 6Months
Summary Description of Position:
Ā System Management: ** Oversee the administration, configuration, and maintenance of Amazon Connect instances. Ensure system reliability, scalability, and efficiency.
Ā Problem Solving: ** Identify, diagnose, and resolve technical issues, including network, integration, and application problems.
Ā Continuous Improvement: ** Propose and implement system enhancements, including automation and integration with other AWS services.
Ā Project Management: ** Lead and coordinate projects related to Amazon Connect, ensuring timely and within-budget delivery.
Ā Coordinate with onshore, nearshore, and offshore teams to ensure seamless delivery of Amazon Connect projects.
Ā Stakeholder Communication: ** Act as a primary point of contact for internal stakeholders and external... vendors, providing regular updates and technical advice
Ā Documentation and Reporting: ** Maintain detailed documentation of system configurations, changes, and issue resolutions. Prepare technical reports and analyses for management review.
Ā Training and Development: ** Develop and provide training materials and sessions to improve team skills and knowledge of Amazon Connect.
Ā Translate customer requirements into contact center design, leveraging best practices and provide Optimized solutions.
Ā Design and lead Implementation of Amazon Connect processes including new/modifications to the application, workflows, access control, interfaces and any other configurations.
Ā Lead delivery teams as a senior technical leader in a hands-on capacity to remove blockers to progress by creating proofs of concepts and troubleshooting with other engineers.
Ā Act as the technical liaison between offshore technical team and customers/partners.
Ā Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications
Ā Support and enhance existing processes based on new requirements or upgrades
Ā Facilitate requirements gathering, review and document requirements
Ā Effectively manage all aspects of projects and customer communications
Qualifications:
Ā Bachelor's degree in computer science, Information Technology, or a related field.
Ā Need 5 years of development experience specifically with Amazon Connect.
Ā Proven experience managing diverse technical teams across various regions.
Ā Minimum of 3 years managing teams with a strong emphasis on technical deliverables.
Ā Strong knowledge of AWS services, particularly Amazon Connect, Lambda, and other AWS integrations.
Ā IT experience in Contact center cloud-based products, solution design and implementation; Contact Center architecture knowledge
Ā Experience with Contact Flow Design, Lambda Integration, Lex Integration and Call Center Routing
Ā Proficiency in programming/scripting languages such as Python, JavaScript, or similar.
Ā Excellent problem-solving skills and ability to manage complex technical challenges.
Ā Strong leadership and team management skills.
Ā Excellent communication and interpersonal skills.
Ā Relevant AWS certifications are a plus
Apply Now