Senior Account Manager, Brand Practice

Who We AreAt Heritage Werks, we believe every story deserves to be preserved and shared. We partner with world-class brands, sports franchises, fashion icons, and mission-driven organizations to safeguard their most meaningful materials and bring them to life in ways that inspire connection.We preserve history. We protect generational legacies. And we do it with care, purpose, and a forward-thinking approach—honoring the past while making it relevant for today and meaningful for the future.Location: (Remote) Indianapolis, IN; Cincinnati, OH; Chicago, IL; New Jersey, New York, Connecticut - travel required for client visits/ meetings.Role OverviewWe are looking to hire a Senior Account Manager, Brand Practice, who will own and manage client accounts with a focus on relationship management, delivery excellence, and organic growth.This role partners closely with the Managing Director, Brand Practice to shape account strategy, ensure strong performance, and deliver long-term client value.What You’ll DoClient Ownership & Relationship ManagementServe as the primary point of contact for assigned Brand clients, owning day-to-day relationships and overall account performance.Managing 10-15 accounts approximately at one timeBuild and maintain strong relationships with key client stakeholders, ensuring high levels of satisfaction and trustLead client communications, including regular updates, reporting, and executive-ready presentationsDevelop a deep understanding of client business objectives, brand positioning, and communication strategiesAccount Strategy & GrowthPartner with the Managing Director to shape account strategy and identify growth opportunitiesDrive retention and organic growth within assigned accountsSupport proposal development and present strategic recommendations to clientsIdentify new opportunities and collaborate with internal teams to scope and develop solutionsProgram Execution & DeliveryOversee execution of client programs, ensuring alignment with strategy, timelines, and quality expectationsCoordinate cross-functional teams (archival, research, project management, creative, media, finance, billing)Set and manage client expectations while aligning internal resourcesEnsure quality control of deliverables prior to client deliveryOperational LeadershipPartner with internal teams to ensure work is tracked, aligned, and progressing efficientlyProactively identify risks, gaps, and opportunities within accountsDevelop clear account briefs and internal updates to ensure alignmentProvide direction and context to teams to support successful execution